sure2sail

We were booked on the Sun for a November sailing. At the end of October (less than 30 days out) we found out my mom has cancer and has less than a year to live. There was no way we could continue with our vacation plans, so we cancelled.

I have read NCL's cancellation policy and believe I understand what they will and won't refund, however what I don't understand is why they won't reinstate the value of the two Cruise Next certificates that we used to pay for this cruise. I feel the certificates should be treated differently than the actual payment. They are already keeping a substantial amount of our money so why not keep us on as loyal customers and let us use those Cruise Next Certificates on a future cruise?

We like NCL and will plan to cruise with them again, but this really ticks me off.

Julie

We did not receive any promos because we booked a Gty Balcony, so I'll call NCL and see what happens.

Booked a December NCL cruise and the price has just dropped by $100 (per person). Our final payment is due this weekend. Wondering if anyone knows if NCL will give us the newly discounted price because we have not made our final payment yet? Thank you! Julie

Using this code saved us $75 on a two-day rental! Thank you!