In early August, we reserved and paid the initial deposit for our Silversea Antarctica trip next year. We did this directly through Silversea. The cruise consultant is super friendly on the phone; however, it takes days and repeated emails and calls to get a response. I received an automated email stating that I needed to pay my invoice before I even received an invoice and while still awaiting follow-up on changing to business class flights and post-cruise options. I can understand delays due to Hurricane Dorian. I am not counting those days as a problem.
Have others experienced this lackadaisical approach to customer bookings with Silversea? If so, what did you do to get it resolved? The contrast from the phenomenal booking experience with Regent is remarkable.
