Most people in our group ended up sick. My husband got pneumonia and ended up in ship's hospital. While I think he received good care, billing was incompetent. We didn't receive updated paperwork before disembarking but were billed over $10000 on our VISA. Now we have to fight to get the updated paperwork by having release forms notarized and multiple phone calls on hold forever. This is totally unacceptable and we will never cruise on NCL again nor will any others in our group. The customer service is definitely lacking. Seems quite suspicious that so many in our group alone fell ill during the cruise. Perhaps sanitation was not what it should have been?
2/2/18 cruise
in Norwegian Cruise Line
Posted
Most people in our group ended up sick. My husband got pneumonia and ended up in ship's hospital. While I think he received good care, billing was incompetent. We didn't receive updated paperwork before disembarking but were billed over $10000 on our VISA. Now we have to fight to get the updated paperwork by having release forms notarized and multiple phone calls on hold forever. This is totally unacceptable and we will never cruise on NCL again nor will any others in our group. The customer service is definitely lacking. Seems quite suspicious that so many in our group alone fell ill during the cruise. Perhaps sanitation was not what it should have been?