SusieDee

Hi,

 

We had a similar experience with Princess a few years ago. In June 2013, we sailed on the official maiden voyage of the Royal Princess. We also booked the maiden voyage of the Regal Princess for June 2014 (very far in advance). We thought it would be fun to be on the maiden voyage of both of these sister ships. However, the Regal Princess was completed early and Princess added two seven-day cruises before our "maiden" cruise. They offered to let us switch to the new maiden voyage before the sailing was open to the public. However, we stayed with the cruise that we had booked because we preferred the itinerary. Thus, our cruise became the ship's third sailing.

 

On the bright side, the experience on the Edge's December 16 cruise should be better because the crew will have several prior voyages to work out any unexpected problems that may occur.

 

Chuck

They offered, so we switched to the new sailing the week prior then they added 4 more sailings of idiotic 3 day Bahamas cruises (that we would never do!) we were never advised at all. We happened upon the info through a cruise promotion site.

While it is exciting that Edge is progressing well, it now means that my sailing (which was the second sailing) is now the 7th sailing. I'd be Really P*ssed if I had booked on the original "Maiden Voyage" to now be told that it is the 6th sailing - just calling it the maiden voyage doesn't make it the maiden voyage.

 

A bit misleading Celebrity !

No kidding!!! ‘Really Pissed’ is an understatement.

We immediately booked the ‘inaugural’ Caribbean cruise sailing Dec 16th when we heard about the new edge ship. We were super excited! We rearranged our cruising schedule to go on this cruise instead of another one we’d already place a deposit upon. Then we were asked for an additional deposit which we happily paid and we’ve spent the past 10 months thrilled at the premise of the special feeling of being among the first guests on the ship. Last week we were notified the ship was going to be finished early and that we could keep that booking or change our booking to the new earlier cruise on Dec 9th .. well okay, that’s fine, we’ll do that, even though it means we lose a week of income- it will be worth it, right! We want to be on that first sailing!

Then we hear today that there will be FOUR ‘preview’ sailings prior to ours. Yes, Really pissed!! There is no way. None. The word CANCEL flashed in red lights in my mind.

My poor agent. All the work she’s done so far only to receive my email this morning cancelling our cruise and requesting a full refund. What a disappointing decision Celebrity made.

I know this is first world problems, but when you’re paying super premium rates (Celebrity is already pricier, and we always go aqua class A1 and had a sky suite on our last cruise 2 months ago) there’s a big investment we’re making for that feeling of being special. Now we’ve been kicked to the curb! I certainly don’t feel like a celebrity any more.

Get a grip, Celebrity. You just gave us huge cause to look at other options. We were extremely loyal and wouldn’t have dreamed of even looking at another cruise line, but now I will go out of my way to do so. After all the glowing recommendations I’d made. After all the word of mouth and good faith we held for you. We were working our way up the ranks in the Captains Club and the Elite level was on the horizon! I couldn’t care less now. Oh how quickly things change when the fairy-tale illusion that you actually care about your guests is vaporized.

I sincerely hope the backlash is huge.

:mad::mad::mad::mad::mad:

Just back from 10/1 Infinity cruise...no daily water deliv in cabin..They never heard of any change back,. We had the drink package so we could get water around the ship but it was a hassle standing on lines for it...and keeping it cold was a challenge..refrig not very good!

 

Hope daily AQ water is back on Silhouette....next up for us.

 

AQ guest still getting scratchy white towels...nothing plush or spa like!

You should ask your cabin dude to set up delivery for you.

Well it is your friend, and not you that is believing information that is not true. Not sure where she is getting her misinformation but the only islands impacted that are not currently open to cruising are San Juan, St. Martin, St. John, St. Thomas, St. Croix, and I believe the Turks and Caicos. All the others are open for business - and never were closed. She is very much misinformed, but based on your description won't want to believe the truth anyway. So enjoy your cruise - her loss.

Interesting that the cruise we are scheduled for November 18 and departing from San Juan HAS NOT BE CHANGED.