nbrgirl

We cruised to Martinique with Royal in Oct 2017 and a passport was not required then. We do travel with one but it remained in the safe and we never needed them to go ashore at any ports. My guess is the requirements have changed recently.

Mystery solved, got my cancellation email this morning. Now to book something else.

3 minutes ago, Shaded Lady said:

 

I know, right? 

 

I could understand if this was an isolated instance, but at least 6 people on different ships, different excursions, have posted about having excursions canceled without being notified! If this happened to me I'd be really ticked off!

Yeah, it's really frustrating. My expectation is notification and a refund now, not in a month when I board. I want the opportunity to rebook before all the good excursions sell out. I did book this cruise through my TA so I think I'll let her sort it out!

2 minutes ago, Shaded Lady said:

Several people have reported this same issue here on Cruise Critic and on a FB page I'm a member of- in each case that they reported, it was that the excursion was canceled and Carnival never proactively notified them. It was only by their digging that they found out about the cancelation... otherwise the presumption is they would have been notified onboard- I would hope!

Well I'm not impressed with that at all! They need to at least notify us, good thing I pay close attention. Thanks for the info!

10 minutes ago, bakersdozen12 said:

This happened to me recently for my upcoming 11/30 cruise on the Vista. So I just cancelled the excursion myself and booked something else. I didn’t want to wait to find out it was cancelled when we got onboard. 

Were you able to do that online or did you have to call? It's not showing up anywhere that I see to even cancel it. The other excursion that I purchased at the same time is there but that's it.

10 minutes ago, cork156 said:

has happened to me before - but never got a straight answer from carnival from emailing or calling carnival.  All they would tell me was they weren't sure - I could cancel and get refunded then, or wait and see what happens.  Once we got on board, I checked with the excursion desk to find out it was cancelled - they refunded us and we booked a new excursion!

 

I would think they should notify us ahead of time and give us the option to book something else. Options are limited once on board. I'll have my TA call them I guess. Thanks! 

One of my excursions that I booked a few weeks ago for our cruise next month is no longer showing in my cruise planner nor as an available excursion. Is it possible that they cancelled it? I don't see a refund on my credit card either. This hasn't happened to us before so not sure what to think. I've emailed Carnival, waiting for a reply. Just wondered if this has happened to anyone else? TIA

Yes, me too! Especially if we go to a later show, I'll find myself nodding off. Sometimes a little nap before dinner helps me.

We stayed 1 night pre-cruise at the Comfort Inn (Condado) a month after Hurricane Maria. The beach was just on the next block. Things were crazy in San Juan then so we didn't wander too far. We were just happy to have a hotel to sleep in.

We have done all 3. Our first cruise was late dining and we hated it. For health reasons I can't eat a big meal close to bedtime. So now we do early or YTD. Our next cruise has some later port times so we went with YTD. 

On 2/16/2019 at 10:20 AM, OSUcruiser said:

We are looking to cruise Carnival out of San Juan, but really do not want the "Ation" class ships.  Do they ever swap ships after reservations are open?  

 

Thanks!

Don't blame you. We ended up going on Royal out of SJ because we didn't like the ship choice.

This is my latest update.

 

As per Sheraton webpage, all San Juan hotel are not accepting reservation until the first of the year.

Comfort Inn has cancelled reservations, without notifying customers.

 

On the website listed above for daily status of hotels, it is miss leading. Hotels are showing open and yet not accepting reservation. The reason why is they are housing the workers.

Which Comfort Inn? I just confirmed my reservation for Oct 27th yesterday (3rd time) and received an email confirmation this morning.

This is my latest update.

 

As per Sheraton webpage, all San Juan hotel are not accepting reservation until the first of the year.

Comfort Inn has cancelled reservations, without notifying customers.

 

On the website listed above for daily status of hotels, it is miss leading. Hotels are showing open and yet not accepting reservation. The reason why is they are housing the workers.

Which Comfort Inn? I just confirmed my reservation for Oct 27th yesterday (3rd time) and received an email confirmation this morning.

We had a reservation at the Comfort Inn for the 27th, called today to confirm and they cancelled it due to the hotel being "not suitable". Not sure what happened since people have reported staying there with no issues last week, but if you are booked there I would definitely call.

I called this morning to confirm a third time and my reservation is still confirmed. When I asked if they were cancelling reservations she stated no, unless the generators stop working. Guess we still could be sleeping at the airport....who knows.

We had a reservation at the Comfort Inn for the 27th, called today to confirm and they cancelled it due to the hotel being "not suitable". Not sure what happened since people have reported staying there with no issues last week, but if you are booked there I would definitely call.

I called this morning to confirm a third time and my reservation is still confirmed. When I asked if they were cancelling reservations she stated no, unless the generators stop working. Guess we still could be sleeping at the airport....who knows.

See you there! We're booked too and got the same answer.

I am so ready, all this worrying has stressed me out!!

We will be staying at the Comfort inn the night before our cruise in January. I tried to call the hotel but no answer. I tried to call choice hotel but they had no clue. Has anyone heard if this hotel is up and running yet? Thanks

 

 

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I've talked to them twice and both times they assured me my reservation for Oct 27 is good. Keeping my fingers crossed!

Just called Comfort Inn today (Oct 17th). They are not taking any reservations until the end of Dec.

They must be full. I called yesterday to confirm my reservation for Oct 27 and she said all was good and they would see me soon.