Clagmeister

18 minutes ago, robins11 said:

I received this credit for an upcoming cruise.

I managed to find an old document that had my service number and name on it and an MOD address

Good luck with the Defence Discount Card, worth a try. Otherwise contact the MOD and get an official letter or confirmation of your service.

The process took about two weeks with Princess and just prior to Christmas.

Showed up as OBC on my booking confirmation.

Thanks. If the DD card won't do then as mentioned I will use a copy of the letter from the Military Secretary sent to me on retirement a lifetime ago.

3 hours ago, rhino29 said:

I've received the benefit, had to send them a copy of my discharge 

If the Defence Discount Card won't do, I guess it will have to be the letter from the Mil Sec thanking me for my service.

Thank you for the replies. I had already read the requirements of the form and understand who is entitled to the OBC. My question was simply to those who had experience of applying in the UK and had used the Defence Discount Card as proof of entitlement. This has been accepted on my sailings with Cunard and P&O in the past.

I am new to Princess  and wish to claim military OBC as a former member of the British Army and have the form. Other Cruise Lines have accepted the Defence Discount Card as proof of service. Is this the same with Princess Line? 

6 hours ago, Edithclara said:

Very happy for you and others receiving refunds.

 

A social media post from someone who works in accounts in an Australian agency "Cunard have not issued any refunds to agencies except for a very few way back in March. The cruise line gives the customer the date they've processed the refund, it then takes at least 4 weeks for the cheque to hit our PO box. We aim to refund within 1 week of receiving the cheque".

 

It's a shame that in Australia, these cheques cannot be sent directly to the customer. 

I guess it is all tied into the consumer protection laws of respective countries where the company has a trading foothold. It must be a nightmare. Fingers crossed that you wait and soon.

1 hour ago, jland said:

Clagmeister so pleased you received your refund. I have watched your posts closely as we applied for our refund on 17 Mar for a  Mar 26 cruise thought ours might arrive same time as yours. Nothing so far but I think Cunard have forgotten us in OZ. Out of sight out of mind seems to be their motto. 

Thank you and I really hope your refund is sorted soon and we can all look forward to cruising again on these beautiful ships.

6 minutes ago, Windsurfboy said:

 

Good news , but unless you  want a fly cruise, no grills left out of Southampton for 2021

Windsurfboy. That was the very reason I went for a refund . I am confined to Southampton sailings and knew that I would struggle getting a grill in the timeframe. I will be looking out now to 2022.

I am delighted to say that a full refund for my 16 April QV cruise, applied for on 16 Mar, has now been credited to my CC account. I can now look forward with confidence in my search to find an appropriate Grills suite to make up for the one that I lost. 

1 hour ago, Victoria2 said:

I agree with you. The company hasn't covered itself in glory so far but, I was replying to the fact the brand might be compromised in the future.

 

I don't think it will, in the long term.

I hope so too.

3 minutes ago, Victoria2 said:

I'm sure you're spot on there with regards to little new money but the fact many may have taken up the FCC offers instead of requesting outright refunds must show  loyalty to the brand in quite a few of their passengers.

 

I have no fears that Cunard won't eventually triumph. It will probably be a different Cunard to that which we're used to, at least initially,  but then I think all cruise lines will be functioning  somewhat outside their normal everyday operations.

I love the Brand. The Grills had me hooked and I want to spend all my future cruise ££££ continuing that experience. I also want Cunard to be honest in its communications with me too.

22 hours ago, ozbrian said:

 

I imagine that a lot of the bookings would be people who have taken FCC's and are trying to use them.

 

That is my impression too and there is probably little new money going into those bookings. It is 2022 and beyond that will determine if the brand has been adversly affected by its poor communication and tardiness in its dealings with current customers. 

3 hours ago, Roger Ackroyd said:

Interesting discussion with a lady on Facebook via the Cunard notification of how “diverse” they are etc etc etc. She was due to cruise on the same one as myself on September 11th ex NY to Quebec and return and was trying to get through to Cunard to confirm that this cruise is definitely cancelled (Canada having closed ports and waters until end of October) because she was due to pay the sizeable balance and didn’t want to cough up if she was then going to have to wait 90 days for a refund. She eventually got through on the phone and was told NOT to pay the balance and that the deposit would be refunded. She asked for email confirmation of this advice. Not forthcoming as yet.

Since my due date for balance payment is June 13th I shall be on the blower Monday morning to see exactly what Cunard are advising. 

The Cunard PR has been disastrous and could be deeply damaging to the brand as I feel previously dedicated customers are now demanding refunds rather than FCC and are not confident in the Cunard management.

Sadly I think they have damaged the brand already. Other cruise lines seem to be doing better job  at retaining their customer base. It is all very well publishing scone recipes and identifying with the cause of the day but people want realistic information of refund time scales instead of being fobbed off with platitudes should they deem to ask what is happening with individual claims. People who take the Cunard experience are generally prepared to pay more for their voyages and do stay loyal once they have taken a Cunard cruise. Over years people could buy and sell the equivalent of several homes to fund their cruising. Big money is at stake here so don't blow it Cunard. Settle up or explain why not. We can then all look to the future and plan to sail with you again.

1 hour ago, Dahani said:

 

The money finally arrived on my credit card this morning. 

It has taken 23 days since I put in a Section 75 claim to receiving the money. 

 

Good luck to the rest of you, I hope you get your money soon. 

I will never book with Cunard ever again. 

 

That is good news . 83 days on and broken promises from Cunard along the way that my refund was imminent,  I am seriously considering taking the Section 75 route. When that happens my relationship with this brand (which was starting to be my favourite because of the grills) will end too and the many thousands I spend on cruising each year will go elsewhere. 

3 hours ago, Windsurfboy said:

Refund request 16th March 

Refund recieved on credit card,  today 4th June

Well done. I guess mine will be soon 🤔

22 hours ago, Windsurfboy said:

Clagmeister, have you asked them to escalate,  last Thursday I rang them up said enough was enough, said if I didn't hear from some one by this time next week (this Thursday 4th ) would go credit card route. Confirmed this by email,  low and behold get email to say it's been processed.

I emailed Cunard yesterday saying that I believed my claim was being overlooked despite being told 10 days ago 'I am confident your refund will be with you very soon' 😕

18 hours ago, majortom10 said:

Would you believe but after receiving a cheque yesterday for full refund of my May cruise after being told on Friday it would be refunded to my credit card account within 5-10 days I have now received full refund to my credit card so now been paid twice. They are that incompetent it beggars belief.

Perhaps you have my refund too. 81 days and still hanging in there 😕

15 hours ago, Windsurfboy said:

Just been told processed and should be on credit card in a few days. So circa 80 days request on 16th march to receiving money fingers crossed 

Keeping my fingers crossed too as we both requested on 16th March.

5 hours ago, Windsurfboy said:

Forgot to say mine was forwarded to finance dept

Some real mixed messages going on for we 16 Mar requested refunds . Most of us seem to be still waiting for resolution.  The comment about being overlooked is certainly at odds with the assurances I have received that my claim is in process and will be with me very shortly.  That was a week ago and as I am still waiting who knows what is the truth these days.😕

4 hours ago, bigjo1 said:

Day 72 and the cheque from Carnival arrived today! Booked for QM2 Ta via an online TA- not this one- and I contacted said TA in March with docs letter saying it was unwise for hubby to travel. They emailed to Cunard on 18th March for the refund. Heard nothing for weeks so tried to contact TA only to hear voicemail saying they were furloughed. Tried the general number for TA s firm and spoke to someone who said there was no point them contacting Cunard as they would be told they had to wait!! I asked if the refund would come via them or straight from Cunard and was told it would definitely come from the TA. 
Having heard nothing from TA or Cunard I rang TA last week-so after 60 days and was again told that the refund would come to them from Cunard and then onto me and it would go back on the card I paid with. I wasn’t happy so rang Cunard myself and spoke to a lady - didn’t take her name sorry- who checked that my refund request had been received and that they were currently working on refunds requested on 16 th March so mine shouldn’t be long . I enquired if the refund would first go to my TA but she said no. She said she would email the finance department to expedite matters and lo  and behold a cheque for the full amount arrived today. There has been no communication from my TA at all so in future will book direct with Cunard. 
Sorry this post is so long but thought it might offer some hope to those who are still waiting ! 

So they are processing claims made on 16 Mar. We shall see 🤔

1 hour ago, Captn Poldark said:

 

I am starting to think like you. Even though we came to cruising only 12 years ago. It has become our passion meaning that we spend serious money each year on cruising and usually on big ticket accommodation . We started to look at Cunard as our new favourite following two successive happy grills experiences and the one on 16 April would have been a third. I truly hope the Company resolves our refunds soon. If I were to take the Section 75 route (that would also cost Cunard money) it would be a sour experience for me and would take some doing to restore my faith in this otherwise excellent brand.

22 hours ago, Colin_Cameron said:

75 days today.

Snap 75 days today Friday waiting patiently as I have been asked to do. I remain to be convinced that there is transparency in the process as I see on this and Cunard boards elsewhere that people have be refunded for cruises after my QV 16 April cancellation and applied for after my agreed refund on 16 March. 

5 hours ago, Fishgirl01 said:

Thank you Cunard, money back in our account at 55 days, so within the promised 60 days.

Day 69 and still waiting and my booking and contact was directly with Cunard . Originally promised 7 to 10 days. Then within 45 days and my refund was being processed and would be with me soon. When that passed I was told it was 45 working days (less weekend and bank holidays) . Well that has passed too. Oddly, in my exchanges 60 days has never been mentioned though I know that 'within 60 days' is on the Cunard website. Still waiting patiently in anticipation 😕

8 hours ago, Edithclara said:

Clagmeister, I've been trying to get confirmation that my refund request has been received. Which email address did you contact for confirmation? Thanks.

Edithclara customerservices@cunard.co.uk is the one that I have been using.

22 hours ago, bazzaw said:

My cruise was cancelled by Cunard by email on 19 Feb - with promise of a full refund. I have not heard a single thing from them since!! Without this forum, I would have known nothing about how to apply for a refund or even that I had to. 

Their communication has been problematic and it is very much a case of taking the driving seat yourself. I have only managed to get some idea of the status of my refund by emailing the Company. Still waiting though.

18 hours ago, Windsurfboy said:

 

 

Clagmeister, like you I filled in the refund form on the 16th March, initially told 45 days , but like you nothing yet. Looks like they haven't got to 16th March yet. It's a pity they don't have a clock,  say we are up to xx March so we'd  know where we stand. Like you I'm thinking about credit card route but they say it could take time (they would wouldn't they), so use it as a last resort if sure Cunard won't refund you. Looking at P&O on CC refunds for Mid March are slowly but surely being paid. Will be patient for a bit longer.

Windsurfboy. I never filled in a claim  form because my cancellation was over the telephone. However, when I noticed that people were submitting forms, I did email Cunard and received reassurance that a claim form was unnecessary and my refund claim was being processed and would be with me shortly. That was some while ago and I only mention this for the information of others who may wonder if the telephone cancellation was sufficient to proceed.