travellady09

When in San Juan, you can just get off the ship right at the town center and grab an open bus to the fort.  It takes a couple of hours to tour it.  You can get tickets to the fort on board or just pay as you enter.   There are city maps that will show you which buses take you where,  They will pass all the sights.  This is alot less expensive than purchased tours. 

On ‎7‎/‎26‎/‎2018 at 7:27 PM, travellady09 said:

We are booked in 7260, obstructed balcony,

Anyone know how bad is the view or have pictures of it? :o

Thanks

Dee & Bill

Repost------Has anyone got any pictures of the balcony from this Ovation room?

7260

Thanks

Dee and Bill

We are booked in 7260, obstructed balcony,

Anyone know how bad is the view or have pictures of it? :o

Thanks

Dee & Bill

Hi Dee,

No we get off in Sydney Feb 9.

You can find your meet and mingle group by going to the Roll Call section of the forum page.

February 9 is here

http://boards.cruisecritic.com/showthread.php?t=2263376

Thanks so much.

Dee

This one?

http://boards.cruisecritic.com.au/showthread.php?p=51407466#post51407466

 

You'll need to register with RCI to attend the shipboard Meet & Mingle.

Yes I am on with you I think you are on our cruisers list.

Dee

Thanks everyone for your input.

I realise they will try keep everyone happy, but some people need to schedule flights and it would be good to know the details by now. (from our Meet and mingle group chat)

Hopefully with a White Bay departure they will provide transfer from Circular Quay.

Would be much better to stagger the boarding and tag team with Ovation to OPT on the day, but I suppose that has its problems too.

 

Keeping us in the loop without speculation hopefully soon. :)

Hi, was wondering if you are booked on the Feb 9.2017 cruise Sydney to Perth, Radiance.

Also can you share the link to that meet and mingle chat group you mentioned?

BTW we are in the states and RCCI has not notified us of any of this.

Thanks

Dee

Post removed

In my opinion and as a person who worked for a major corporation for 30 years, it does not matter what "junior level" the agent was. He represents the company and the company should either monitor him more closely if he is not doing his job correctly, give him more training or take care of any customers he doesn't handle correctly after the fact.

 

Your receipt is your contract to purchase, hence a contract. If you purchase a cruise they send you a PDF of the contract.

****************************************************

/QUOTE]

 

A receipt is confirmation of described payment - it is not a contract --- please stop making that absurd contention. Unless the full price has been paid it is unlikely that full terms of any contract could apply.

 

Did OP pay full price, or simply agree upon quoted price and pay initial deposit?

 

If OP cancelled plans before final payment was made would he/she still pay the balance due even with no intention of cruising? If not, why not?

 

There have been numerous cases where a depositor at a bank receives notification of a much larger balance than the correct one - as a result of a

misposting - and even after withdrawing the excess funds was required to return the excess funds. Mistakes are made, and corrections are made - sometimes the next day, sometimes weeks or months later.

 

Of course it would feel good to profit from someone else's error -- but if OP mistakenly wrote a check for $1,000 rather than $100 would OP not seek to get the excess back?

 

The mindless sense of entitlement to profit from the errors of others being expressed on this site is discouraging.

 

OP here-

Let me assure you I do not steal! Which is what you are insinuating.

And our bank did in fact make a $3,000.00 error in my favor last year and I immediately called them and brought it to their attention.

I think this simple question posted here has evolved into a battle of slanderous accusations. Your comments and sail7seas are close to harassment at this point.

If you cannot contribute in a constructive manner...Please take your nasty comments to some other thread....

thank you

Thank you. :) You would win that bet. I have hung around these CC forums for a very long time and never knowingly posted a single thing I did not think to be true at the time I posted it.

 

I am no saint and certainly not perfect (as I mentioned earlier in this thread, no one is perfect) but what I know to be wrong I don't want. I could not enjoy myself on the bargain I 'snagged' from some poorly trained, ill-experienced, low level telephone rep who could lose his/her job because of my greed. If I don't pay for it what I know is a reasonable price, I don't want it. There was nothing reasonable about thinking that price was not a mistake, IMO.

 

 

 

 

 

 

 

:) Pay up. You lost that bet. ;)

 

Years ago, my late DH and I were flying transatlantic first class. In those days, I usually traveled in a dress. The flight attendant came to me just before take off and was holding a two piece slack and sweater set with the airline logo very discreetly on the bodice. She suggested I change into it and she would hang my dress to return to me when we were arriving at our destination. I love that suit and it fit me perfectly. DH loved what it looked like on me..... cashmere, no less. :) When I changed into my dress, I neatly folded it and tried to hand it to the flight attendant. She ignored me but 'sort of' winked. When she passed the next time, I again tried to give it to her. She said, it looks so nice on you, keep it. I thanked her and insisted it be returned. DH just smiled.

 

It was not hers to give and I did not want to take something from her that she had no right to give away.

 

Laugh if you will but that is who I am.

 

Why on earth would you need to change your clothes?

And why would a stewardess even be so bold as to suggest you NEEDED to change your clothes?

I would never admit that story to anyone....just sayin'

I agree with you. The right thing to do on their part is to honor the agreement.

Thank you.

I'll take your $50 and raise you 50 that Sail7seas wouldn't.

I'd bet that if she called to reserve her Penthouse suite and was told it is only 7,000 today and not the usual $10,000...she would thank them and book it. Why would she volunteer to pay more if she was told it was less. That would be insane!

I wonder how this poster knows the status and authority of the person who made the booking for OP.

 

I would dispute the claim that the "error" was quickly detected and corrected. Certainly it was not detected before a confirmation was issued. In fact it was not detected until the following day.

 

But even if the status claim is accurate, it seems to me that the person is authorized to make five figure agreements with customers. If their employer does not train them to recognize mistakes and does not allow them any leeway in deviating from published material, surely it is the fault of the cruise company when mistakes are made. Not the fault of the customer who made a good faith agreement.

 

Had the paperwork sent the OP clearly said "subject to review and approval ..." there would be no expectation that the agreed upon price was final. I suspect that had the paperwork said that, the OP would not have been made.

 

Had the company called and said they were sorry but a serious error had been made by them and they could not honor the booking as is. Then offered a significant discount on the difference, I might have some sympathy. But this company elected not to properly train its sales agents. Elected not to implement rigorous data entry checks and procedures. Elected to essentially hold the customer responsible for the company's error.

Thank you.

You were speaking with a very junior representative of the line who was obviously quoting from material (which you acknowledge seemed mistaken)provided him/her - and who had no authority to depart from it.

 

A day later your doubts were confirmed -- do you really expect the line to give up some $5,800 (to each of possibly hundreds of booking passengers) because of a quickly recognized, and corrected, error.?

 

You were "ASSURED" by a clerical employee - not by the company.

 

Sorry that your 24 hours of unrealistic hopes went unfulfilled -but that's life.

 

There does not seem to be anything resembling a "contract" involved.

 

Please give up the snotty "halo" reference.

In my opinion and as a person who worked for a major corporation for 30 years, it does not matter what "junior level" the agent was. He represents the company and the company should either monitor him more closely if he is not doing his job correctly, give him more training or take care of any customers he doesn't handle correctly after the fact.

Your receipt is your contract to purchase, hence a contract. If you purchase a cruise they send you a PDF of the contract.

****************************************************

Cruise/Cruisetour Ticket Contract

IMPORTANT NOTICE TO GUESTS

YOUR CRUISE/CRUISETOUR TICKET CONTRACT CONTAINS IMPORTANT LIMITATIONS ON THE RIGHTS OF PASSENGERS. IT IS IMPORTANT

THAT YOU CAREFULLY READ ALL TERMS OF THIS CONTRACT, PAYING PARTICULAR ATTENTION TO SECTION 3 AND SECTIONS 9

THROUGH 11, WHICH LIMIT OUR LIABILITY AND YOUR RIGHT TO SUE, AND RETAIN IT FOR FUTURE REFERENCE.

THIS AGREEMENT REQUIRES THE USE OF ARBITRATION FOR CERTAIN DISPUTES AND WAIVES ANY RIGHT TO TRIAL BY JURY TO

RESOLVE THOSE DISPUTES. PLEASE READ SECTION 10 BELOW.

1. INTRODUCTION:

This Cruise/CruiseTour Ticket Contract (the 'Ticket Contract') describes the terms and conditions that will apply to the relationship between the

Passenger (as defined in Section 2.f below) and the Carrier (as defined in Section 2.b below) for the Vessel with respect to the Cruise or CruiseTour

covered by this Agreement. Except as otherwise expressly provided herein, this Agreement supersedes any other written or oral representations or

agreements relating to the subject matter of this Agreement or the Cruise or the CruiseTour but excluding the terms of the Cruise Lines International

Association (“CLIA”) Passenger Bill of Rights that the Vessel’s Operator has adopted as a requirement of being a member of CLIA. In the event of a

direct conflict between a provision of this Ticket Contract and a provision of the CLIA Passenger Bill of Rights in effect at the time of booking (the “CLIA

Passenger Bill of Rights”), the CLIA Passenger Bill of Rights controls.

Purchase or use of this Ticket Contract, whether or not signed by the Passenger, shall constitute the agreement by Passenger, on behalf of himself and

all other persons traveling under this Ticket Contract (including any accompanying minors or other persons for whom the Ticket Contract was

purchased), to be bound by the terms and conditions of this Ticket Contract. This Ticket Contract cannot be modified except in a writing signed by a

corporate officer of Operator. In addition, Guest acknowledges the availability of and Guest agrees to abide by the terms and conditions, including but

not limited to certain payment terms such as minimum deposit requirements and payment due dates, which appear in the applicable Carrier brochure or

online at http://www.RoyalCaribbean.com. In the event of any conflict between such other brochure or website materials and this Ticket Contract, the terms of

this Ticket Contract shall prevail.

2. DEFINITIONS:

a) 'Agreement' or 'Contract' means the terms and conditions set forth in this Ticket Contract together with the Cruise or CruiseTour Fare due for Your

Cruise or CruiseTour. Together, the items described in the preceding sentence shall constitute an agreement between Passenger and Operator for the

Cruise or CruiseTour.

Was it good faith?

 

Did the OP see a price she knew was way out of line and jumped all over it. Did OP not, at any point, speculate this could be an error,

a typo, a data entry error?

 

You are trying to make your point that I did something wrong. As I posted previously,

I called, I verified, I was ASSURED by the company that this was indeed a real fare, so I booked.

I would bet $50 bucks YOU would have done the same thing under the circumstances and never looked back!

You can go polish your halo now!

D

I would try to escalate within the cruise line.

Ask to speak to a supervisor, and if that doesn't work go higher until you get to someone who is willing to work with you and has the authority to do so.

 

You paid them money in good faith that they would honor what was promised and if they can't/ won't honor the price, they should do something to restore good faith.

 

Lois

Thank you Lois.

D

Thank you everyone for your input. It was clearly an enlightening discussion and lots of clear facts brought up.

I appreciate it.

Dee

The cruise lines can afford the lawyers who write the contacts, that cover EVERY base, and you can be always certain that the contract is in the cruise line's favor.

 

Hate to say it, but move on.

Thank you Lou, I agree.

There are procedures that can be put in place to catch and correct data entry/operator errors. Many companies use them, especially where money is involved. The simple fact is that this cruise line has elected not to implement procedures sufficient to prevent some pricing errors. Further, it has not bothered to train sales agents to recognize potential pricing errors and take appropriate action.

 

It gets tiresome always forgiving mistakes made in the pursuit of higher profits when the same courtesy is not returned.

Thank you! Good point!

Whatever works for each of us.

 

It's all the same to me what someone else wishes to do.

As long as I can look in the mirror, that is as far is it matters to me.

I have no problem looking in the mirror...I did nothing wrong.

I called, I verified, I was ASSURED by their agent it was a valid price...

As far as I am concerned I made a legit purchase.

Who's to say they didn't have alot of excess rooms and they wanted to try and fill them quickly. There is never any rhyme or reason to their pricing on any given day. No one can make sense of what they charge and why. It's all revenue based, and the average customer does not know what those trips cost them so how would we know what is a decent price versus a crazy price. I've never purchased a cruise tour before.

Even if it seems unrealistic to the buyer, if they are selling it , the consumer has the right to purchase it. IMHO

http://www.royalcaribbean.com/legal.do?cS=MFTR#2 (emphasis mine):

 

 

 

So even if you are successful in arguing that you have a binding contract, the language of the contract (implicitly agreed to by you simply by acknowledging you have visited the website) allows the contract to be unilaterally cancelled by RCI. Meaning you have to find a way to hold them liable outside of contract law, since if you prove you have a binding contract you are bound by the language in the contract that makes it not binding.

 

You only move may be to claim that you never saw the price on the website, simply randomly called the cruise line to inquire and decided to book on the spot. (Which of course would be perjury given the tape of your conversation has surely been archived).

Yes you are correct. There would be no reason to try and falsify any of the facts on my part.

The only harm done is that they have disappointed a long time customer.

They really need to take this as a training opportunity for their agents. :)

Dee

It is a stretch to call a telephoned order for a cruise (at an almost unbelievably low price) to be a legal and binding "contract"; especially when you were notified the next day that there was an error involved - and where you yourself had reason to think there must have been a mistake.

 

If you think you have a case, get a lawyer and pursue it -- but I doubt any attorney would proceed on a contingency basis.

I was referring to the receipt/contract they emailed to me as being binding.

Not just the phone call.

:)

D

Unless companies have to pay for their mistakes, they will never correct them. It is in fact against their interest to correct errors since it adds to costs.

 

Typo/entry errors are very preventable. The fact that a company chooses not to implement suitable prevention protocols is a company's choice. I do not think consumers should have to bear the cost of errors that result.

Exactly!

In a case like this the cruise line basically says pay up or get your money back -in this case by cancelling the cruise, instead of paying, the only loss would be the loss of an enjoyable vacation at a great rate.

What would of happened if the customer after booking the great rate, then turned around and bought air fare only to find out there had been the pricing error. In that case they would have to pay the $5,800 or loose the air fare.

Excellent point. The cruise company surely would not fix the airfare issue for me...and the airline would "hold my feet to the fire" on the tickets. Even tho I was the victim of a cruise company error, the airline would not refund my money. Even if they thought it was the moral thing to do. Business is business, right!

Dee

It's like that "mistake" with the slot machine....they paid $80 on an $8 million jackpot....

LOL I never saw that machine! I would probably lose at that as

well. :(

I'm not an attorney but wonder if this sort of error doesn't fit into the description of scribner's error. A mistake....... a mistake that can be corrected.

 

While I understand it is tempting to hold their feet to the fire are you sure that is a moral thing to do? Are you sure you could fully enjoy a trip knowing you actually cheated them because of a typo/entry error? I wouldn't feel very good about that. They made a mistake and I don't think I'd want to 'cash in' on such an error. Either pay for the trip what one would expect to pay or give up on it. IMO

 

How about hiring an attorney to fight it? :D How much to you suppose that would cost per hour?

Actually , I don't feel I am cheating them...I worked for a major corporation for 30 years and if we made a mistake, we made it right for the customer. It's not fair or just for a major corporation to sell something one day and then come back the next day and tell you that you have to pay more money because of an error on their part.

That would be like making a great deal on a car and then the sales person telling you to pay another thousand dollars before you could pick it up.

I'm not a greedy person, but I verified it with their agent before booking it. He stood by the website price. That's not the consumer's fault.

It's not my intention to sue anyone....I would much rather the company accept their error and do right by the customer. :)