dionr66

Did not make final payment because:

1. Did not read the fine print

2 The RC rep told us that they would take care of everything, she had our credit card info.

Obviously we know different now.

When I received NEXTCRUISE confirmation from Royal Carribbean right at the top is the name of the third party travel agency: AIR CANADA VACATIONS CRUISE DESK, the RCC logo is right at the top. The name of the NEXTCRUISE attendant who served us appears on it also. Lol I am not making this up. Even though we reserved via NEXTCRUISE

Sorry i could not complete my post, my keyboard died on me. First of all, thank you for your replies. Yes I got an invoice, and it does show a third party cruise travel agency. So just to finish my initial post, I was refunded, only partially however. The kicker is that they refunded me in onboard credit for my next cruise!!!!!! I tried on many occasions to contact the third party cruise travel agency, could not get the line. Anyways we are booked on Allure for the march 31st sailing (through our regular travel agency).

I did phone Royal Carribbean and they could NOT help me with my NEXTCRUISE problem. Needless to say, this will not happen

again.

Last october we cruised on the Anthem of the Seas. On our second day we decided to check out Next Cruise, after all we cruise twice a year and its been pretty much always RCC. The cruise attendant was curteous, polite and very knowleageable. We were looking for a similar cruise aboard a large ship for an april 2019 cruise. She offered us a Carribbean cruise aboard the Allure, and told us that she can garantee us suite for the same price as a balcony room! Wow you bet we said. So the suite is garanteed, it can be any suite depending if there were cancellations we could wind up with a grand suite for the price of balcony suite! Wow! So the worse case scenario would be a basic suite. Sure enough we gave her all our info, including our credit card and she told us that she would take care of everything. Omg we were thrilled. Wouldn't you?

So around January I decided to start planning our april cruise, I went to the RCC website clicked on the Already Booked, used the reservation number that the attendant gave us. Didn't work, checked again, same. I called RCC customer service, she could not help us!!!!!! But we booked using NEXTCRUISE on a Royal Carribbean ship???? What? The customer service person told me that my reservation number was not good! I asked her well can you rectify that and give us another number? She could not!!! She said I had to phone the Travel Agency company that booked our cruise! What? We booked by NEXTCRUISE. We found out that NEXTCRUISE uses a third party cruise travel agency!!!!! What? Not only that but our final payment for our cruise expired!!!!! But the NEXTCRUISE attendant assured us that she would take care of everything plus she had our email AND our credit card number. We went to see our regular travel agent and she lets me know that we were not the only ones that this happened to. So this is what you have to do when you get back from your cruise and you booked your next cruise through RCC'S NEXTCRUISE: as soon as you get home call your travel agent and let them know this, the travel agent will take charge of your reservation. Is this ridiculous or what. We lost the chance of getting a suite. Our travel agent contacted RCC's cruise travel agency and let tem know that we were not pleased at all. What we got was a partial refund of our down payment but the kicker is that the refun

I was looking at Miami Tour Company, because they have an all day tour. Start at 9am and finishes at 5pm. Since our flight is at 8pm, That would suit us fine. It's just that we're not sure we would make the 9am rendez-vous for the start of the tour. RCC offers only a very short Miami tour. Right now maybe that's what we'll end up taking. Oh well....

Thanks for the replies

We'll be sailing on Allure March 31st and coming back the 7th of april. Problem is, our flight is at 8pm. We could take a Miami bus tour but, the rendez-vous time is 9am and with all the craziness of disembarkation, not sure we a re assured to make it in time.

So then, what to do....we have our suitcases to lug around. Wondering if we can check in our luggage at the airport, and go sightseeing for the rest of the day. And come back to the airport for our flight at around 6pm. Hoping that our luggage will still be there!!!

Any thoughts?

Thanks