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debstrek

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Posts posted by debstrek

  1. 7 hours ago, zitsky said:

    On my Fira tour I was NOT given the option to return by the same bus we had been on all day.  We were handed cable car tickets and told to wait.  This is despite specifically looking for a tour that did not mention the cable car.  We waited in the cable car line 45 minutes.  And there was at least one pickpocket very clearly going through the line.

     

    Some here have suggested that well I was just confused and didn’t read the description carefully.  I believe I did.  I believe I was misled by Celebrity.

     

    So make sure you know what you’re getting and don’t rely on the excursion description.

    This happened to us. We were on Celebrity Constellation in June. After we returned from the excursion, I went directly to Guest Excursions and complained. We booked this specific excursion so we did not have to deal with the Cable Car lines, pickpockets, and crowds. Did not appreciate the change up at the last minute. They told us that on the Constellation only, all the stops get Cable Car tickets and there is no bus to the tender. They did this because previously, passengers complained they missed going on the Cable Car (I guess they couldn’t read the excursion description). The description for this excursion in the app and online still showed getting the bus to the port. They told me the descriptions are for any Celebrity ship using that excursion so it couldn’t be changed. They ended up crediting our account 20% of the excursion charges.

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