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rcl cruiser

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  1. Our recent back to back Panama Canal cruise on the Ruby was wonderful. We enjoyed it immensely. AND I am one of those who contracted Covid - on the first leg!

    The day before arriving in Fort Lauderdale they tested all of us who were doing the return voyage. Approx 15 minutes later we got a call advising my results were positive, but hubby negative. A nurse came to our cabin within minutes to administer a follow up PCR test which confirmed I was indeed positive. Btw I had no symptoms other than a very slight cough.
    They gave us the option to leave the cruise next day in Florida, or remain onboard under quarantine - together or me alone. We chose the latter and I was moved immediately to a balcony cabin in the isolation section of the ship.
    I cannot commend enough the absolutely superb treatment I received from Dean, the Director of Guest Services. He oversaw my care and took the time to call me every day, to ask how I was doing and if I needed anything. Also amazing were Roberto and his Room Service staff  -  each and every one of them truly caring. I had only to call, and within minutes one of many plastic-covered-angels smiling through their shields and masks would appear at my door with what I’d requested. Sometimes I was sent a little surprise too. 
    After testing negative on days 5 and 6, I was released from isolation but was still not allowed to eat in public areas for 4 more days.  So I continued to have my meals in our cabin, and got to know many of them very well over the 10 days.

    Sorry that some passengers’ Covid related experiences were unsatisfactory. But ours was completely the opposite - we could not have been treated better.
    Kudos to Dean, Roberto and their teams.  We appreciate their taking such great care of us. 
     

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