Emile Jaques

Please be sure that browsers like Chrome and Safari can be used for booking excursions and specialty dinners.

If you issue an IT ticket, follow up. Where I teach, an IT ticket, when resolved, triggers an email to tell the user that things are working again.

If there's a huge problem and it won't be resolved in the month ahead, be honest and communicate. If you're clear about what can happen and what can't, most of us will be reasonable and work with you.

I am now in my second week of trying to get a log in to work on the Celebrity web site to book shore excursions and specialty restaurants.

Each time I call Celebrity, I am on hold for at least 8-10 minutes, and get no new information. I was told a week ago that IT has issued a ticket (I have the number) and "is working on the web site", but can't get any specific information about what the problem is, when it might be fixed and/or how to work around it.

One agent suggested I log in through my Captain's Club number instead. When I tried, I ended up locking my account for 20 minutes..not a big deal, since I can't get into it anyway. Interestingly, on the next three calls to Celebrity, when I said that I was following up on an IT ticket, no one even asked for the ticket number...hmmm.

Although there are cordial people answering the calls, the frustration of getting nowhere is overwhelming.

I did not have any issues on two prior Celebrity cruises -- a different laptop computer is the only change I've made. Any suggestions?

Frustrated Emile Jaques