sailingman22

I just don't like being lied to and then denying it. No response from RCCL was additional issue. Travel insurance is very important though many people don't purchase it because of cost.

55 minutes ago, Joseph2017China said:

If you had travel insurance, than why would you expect RCCL to pay for it?  You always submit to the insurance first and they paid. Honestly, I have had travel issues in the past, and it's better to let the problem work itself out, than to get upset.  It happens.

First, Passengers were told by the Explorer of the Seas that they would cover all cost. Second, because airfare and the cruise trip were not purchased with the same identical credit card, the cc company was not responsible. The travel insurance did pay in full after several months.

These are facts. No anger, just what happened but I do question your comment. Potential customers should be aware of what can happen when a cruise is late and what the cruise line is willing to do for their customers. 

We did a Explorer of the Seas Baltic of the Seas cruise in July and were very disappointed with the staff and RCCL Customer Service or more accurately, No Service. We are frequent cruisers who do the travel for our mobile home park plus travel on our own. This cruise started out with always trying to find our cabin employee to either clean our room or replace towels or standard items in the cabin. Our waiters did a great job but repeatedly asked us the write a great review about them so that they would receive a pay raise. In general, the entire staff seemed indifferent to the passengers. The biggest problem was having propeller issues in Russia but then trying to repair it in Norway on the last day of the cruise. Leaving port 9 hours late, we were told that anyone with airline reservations leaving before 2:30 pm needed to rebook their reservations. Customer Service told everyone "not to worry and RCCL always took care of their customers". BS. No flights were available for our return home that day and we purchased the last 2 tickets available for the following day. We reserved a hotel at the airport for the night, had dinner and breakfast and returned home the following morning. RCCL did credit us with $400 each for international airfare change but still left us with $1400 debit. Contacted our travel agent and he stated that it was RCCL responsible for address the issue. I spoke with RCCL customer Service, emailed their Customer Service head office and the RCCL sales rep for south Florida and never received any response. NONE. Thankfully, our travel insurance covered the $1400 in additional costs. I will never book a RCCL cruise again.

Infinity docked today in Nanaimo, BC and we went down to the port to view the ship since we are scheduled to do the Panama Canal cruise in Nov. We asked people if they liked the ship and everything got great reviews except the food in both the dining room and buffet. They were shocked to see beans and weiners on the menu and said the dining area as a whole was confused and poorly run.

Is this an odd occurance or is Infinity that bad?

We are booked on a Gate 1 cruise leaving Amsterdam this October and are looking forward to a great experience. We used Gate 1 for a tour of Israel several years ago and it was an excellent tour both for the money and the guide.