cruiser4801

First time on Seabourn, departing June 8, 2024.  Would love to do a referral.  We have 2 cabins with first timers.

Refund received. Lesson learned. Never again NCL!!

Two lessons learned from the NCL refund fiasco:

1.  Only charge with the American Express Card (the only card that promptly issued chargebacks), and

2.  Never sail on NCL again.

Yes, but others like AMEX Platinum have credited their customers' accounts and charged the cruises back to NCL and the other companies.  There are lessons to be learned by everyone's actions.

I now carry the AMEX Platinum Card and will never sail with NCL again.

Such nonsense from the NCL pumpers on this board.  This IS a total scam by NCL and everyone knows it.

If you are expecting a full refund, today you will receive a refund of port charges and pre-paid gratuities only.  Later in June, when they are good and ready, NCL may refund the remainder of the cruise you paid for and which they cancelled.

NCL will never ever see my money again.

Today, NCL started refunding ONLY port charges and pre-paid gratuities.  WHAT A JOKE.  They are supposedly waiting until later in June to start cruise refunds.  NCL is such a joke and not a funny one at that.  

NCL hopes us customer dummies will appreciate this ridiculous refund.  To me, it shows how mismanaged this company is.  Hopefully, most of us have requested credit card refunds that will eventually be honored.  

Remember all this when thinking about giving NCL any money on a future cruise.

NCL will never see my money again.

Motley Fool just issued this article:

https://www.fool.com/investing/2020/05/17/will-cruise-stocks-ever-be-profitable-again.aspx

Bottom line, NCL's recovery will depend on how long Covid-19 sticks around.  I would not bet on a quick recovery.

NCL has no intention of refunding the monies that owed to us.  That is why we have been forced to demand chargebacks from the credit card companies.

NCLH stock was down to the 9 dollar range this week and will go lower as sailings do not resume until 2021 or when a vaccine is developed.  The CDC will not allow huge contaminations to resurface on cruise ships.  Been there, done that.  They have seen how recklessly the cruise lines behaved during the Covid-19 outbreak and they will not let it happen again.

The only way we will get our refunds is by forcing the credit card companies to do a charge back for services not rendered and goods not delivered.  NCL will not do it voluntarily.

NCL will never see my money again.

The  cruise lines are the ones who have caused the negative posts by the way they have mishandles the refunds that are owed to customers.  

If the cruise lines had refunded our money, we would be talking about where we are going on our next cruise.  Instead, we are more convinced than ever that we are not giving these thief cruise lines our money again.

Agree. Carnival and HAL are totally mismanaged.  So is NCL.  Disney and RCCL are the best managed in the bunch.

Most of us will vote with our feet, which are never stepping on another NCL cruise again..

After seeing that HAL is also mismanaging refunds like NCL, I won't cruise with NCL or HAL again.

I would also try Virgin, which has always had good customer service.

Disgusting that HAL is doing this.

I am a Four Star Mariner (45 points away from 5 Stars) and I am not booking with HAL for a long time after learning of this.

I am in the same situation as all of you are with NCL, which canceled my March cruise and have not yet refunded our monies.  

It's not the social distancing that will keep passengers away from causing.  

It's the way customers have been treated by the cruise line with cancelation refunds that will keep many passengers away from cruising for a long time.

Frankly, based on their actions, I truly hope allot of the cruise lines go out of business.

As for my refund, the credit card will be out of the money of they reverse the conditional credit.

Sad to hear that HAL is behaving just like NCL when it comes to mismanaging refunds that are due to customers for cruises they canceled.  Had to file a credit card dispute as that is the only way to get our refund.

Based on what everyone is saying here I will not ticket a New Year's cruise on HAL for 2021.  We had been sailing on HAL for New Year's the past six years but no more.

HAL, like NCL, you reap what you sow.

DelRio is the worst thing that ever happened to NCL.  He wasn't supposed to get the job after NCL's Oceania acquisition but former CEO Kevin Sheehan had a problem (I know what it was) that caused him to step down.  The Oceania people then took over NCL.  NCL's customer disservice has to be the worst in the industry.

NCL has lost a lot of formerly loyal customers as a result of the 90-day refund debacle they have instituted.  I will never cruise on  NCL again and they can keep my platinum level status.  

Bye, bye, NCL.  I will not miss you.

I think AMEX is the best cc in the market today.  I switched out of my Citi Executive Card to Amex Platinum for this very reason.  Citi has mishandled my NCL refund, only granting a conditional credit for the past 2 months while they are "investigating."  

The only way to get the refund NCL owes us is to dispute the cruise charge for goods not delivered and services not rendered.  NCL will never get my business again. 

Holland America Line is now my go-to line.  HAL's customer service In Seattle is very responsive and their new ships are spectacular (Pinnacle class ships).

No chance you will ever get a refund.

All of you are right that top management of NCL do not care about their customers or their crew.

It is sad for those of us that used to love NCL.  From the Norway to the new mega ships, we loved them all.

We used to love Freestyle Cruising.  We loved the Haven.  We loved Cagney's, Le Bistro, Teppenyaki and Moderno.

But then we saw the real NCL.  The real NCL that tried to mislead customers about their refunds.  The real NCL that does not care about its customers or its crew.

Goodbye NCL.  You reaped what you sowed.

Do worry.  NCL IS going bankrupt.  

They have no money.

They will never regain their former passengers' trust.  NCL will never regain mine.

For those who are owed a refund, you should dispute the credit card charge for services noir rendered and good not delivered.  It is our only hope of getting our money back.

What NCL has shown us by their actions throughout the Pandemic is that

the only people NCL cares for less than its customers is its crew.

NCL's former loyal customers won't forget their actions. 

So, who's ready to cruise?  

https://www.fool.com/amp/investing/2020/05/02/nothing-seems-to-go-right-for-carnival-royal-carib.aspx

Apparently, it will be a while.

NCL thinks that by giving you a FCC you will be stupid enough to take it.

They call the other option (the refund) "a lesser value refund," which they neglect to say is actually the greater offer because you will never receive your 100% refund.  NCL is acting like the guy who hands you a rose and expects you will accept it and pay for it.

What a little league act by a large cruise company.  NCL you are a disgrace.

I would dispute the charge with the credit card companies for services not rendered and goods not delivered.

Revert means you are screwed.

Right you are.

I'll never trust NCL again with my money and I am sure there are thousands that feel the same way.

NCL has no right to delay the refund of our monies for 90 days.  In the end, NCL will go bankrupt before the 90 days pass and we will never see our refunds.

That is why everyone should dispute the charge with their credit card companies.