It's very poorly managed. Here's my ongoing experience with their "assistance"...
I had a 10/30 sailing scheduled. My friend who was traveling with me tested positive on 10/28 as part of the mandatory testing pre-boarding. I called Celebrity who then referred me back to my TA. Fine - get on with the TA, have them call X, X rep says that I can expect a refund back to my credit card, just email them with the positive test. Did that immediately. Also put a dispute on the credit card (sort of a spur of the moment booking, saw no reason to pay for a trip that would be refunded in a timely manner...).
11/20 receive an email that I can only expect future cruise credit, but the certificates won't be ready for 30–45 days. Not thrilled with this change in what was promised, but not surprised. Tried to apply to a cruise (long ago lifted and shifted), but X reps unhelpful. TA also unable to help.
Another complication is the FCC gets split between the travelers - irregardless of who paid. The canceled trip was with one friend, the upcoming one is with another. I'm the one handling payment for both. UGH.
In case you'd wonder about the credit card dispute, it was resolved in X's favor, with even worse results - said I'd canceled after the sailing and thus forfeited the full fare. I'm not sure I believe in trip insurance, but this might change my mind.
Refund if test positive before boarding
in Celebrity Cruises
Posted
It's very poorly managed. Here's my ongoing experience with their "assistance"...
I had a 10/30 sailing scheduled. My friend who was traveling with me tested positive on 10/28 as part of the mandatory testing pre-boarding. I called Celebrity who then referred me back to my TA. Fine - get on with the TA, have them call X, X rep says that I can expect a refund back to my credit card, just email them with the positive test. Did that immediately. Also put a dispute on the credit card (sort of a spur of the moment booking, saw no reason to pay for a trip that would be refunded in a timely manner...).
11/20 receive an email that I can only expect future cruise credit, but the certificates won't be ready for 30–45 days. Not thrilled with this change in what was promised, but not surprised. Tried to apply to a cruise (long ago lifted and shifted), but X reps unhelpful. TA also unable to help.
Another complication is the FCC gets split between the travelers - irregardless of who paid. The canceled trip was with one friend, the upcoming one is with another. I'm the one handling payment for both. UGH.
In case you'd wonder about the credit card dispute, it was resolved in X's favor, with even worse results - said I'd canceled after the sailing and thus forfeited the full fare. I'm not sure I believe in trip insurance, but this might change my mind.