Holiday 24/7
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Posts posted by Holiday 24/7
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10 hours ago, Jay23 said:
I am pleased to tell you all that we have received our deposit money , in total, on our Credit Crard just 24 days after our T A cancelled our August cruise. We were told it could be up to 90 days before the credit was received . Obviously we cancelled well within the 120 days cut of time
We are very satisfied with this service.
Stay safe please. J
You are lucky Jay23. We were due to travel on Sunday and we have only just had an email from our TA stating that ABTA have changed the advice on refunds and that our TA is following and that we now need to fill in a form that will give us our money back when the credit note they are going to issue us expires at the end of July! I will be contacting Oceania tomorrow to see if they have refund the monies to the TA. I had previously advised our TA over three weeks ago that we wanted a cash refund and she advised that she had filled the form in there and then so will be contacting them as well! This is way outside the 90 days from the date that the cruise was actually cancelled. If you were due to travel in August and your TA can refund the monies this would suggest they have received the money back from Oceania.
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3 hours ago, bbtondo said:
Back to Oceania's Update. Nothing. Carnival just canceled all cruises until May 11th. Some of their cruises for later dates also. Full refund or fcc credit with shipboard OBC. Your choice.
Oceania. Hellllooo??? I feel like the last kid to be picked for a team.....
Holland America have now cancelled up to 14th May as well - posted on their facebook page
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13 hours ago, LHT28 said:
a bit delusional i think 😎
there's no doubt about it - I have even had an email from British Airways saying they can't wait to welcome me on board our flight to Nice. Gobsmacked isn't a strong enough word! 😠
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We are in lockdown in the UK - only grocery, pharmacy and essential services still open. Supermarkets only letting small amount of people in at a time and then it's one out one in. Huge queues to get food and most shelves empty when you get in! Hoping it will get a bit better on the food front now that we are in a more rigid lockdown and limits to what you can buy are now in place. We are allowed out for one exercise session a day (running, walking) but must stay apart from others. If you cannot work from home then people are still being allowed to go to work but they must follow the social segregation rules! Let's hope that this will slow the tide to help our NHS cope and save lives. Everyone stay safe - and ditto CruiseLibra "we are all in this together"
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On 3/25/2020 at 7:02 AM, Paulchili said:
I love this line:
Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have plenty of time to make up your mind. You do not need to request your refund until 31 December 2021.
I wonder how many are willing to postpone getting their refund for almost two years 😀
On a somewhat related note, I wonder if O will also extend their suspension till May 11 ( one month after current suspension which is April 11). If so, I would be not very happy as our cruise is May 13th and that would mean waiting another month for cancellation of the cruise - I really don't think they will cruise in May and even if they did I would not.
we are due to sail on the 19th April on Riviera and are being told that still going ahead! So think you will be waiting a lot longer for notification on May cruises!
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3 hours ago, Jancruz said:
I will get a clarification for you..please repeat the exact question you need answered
Jancruz1
Hi Jancruz
We have booked through a UK TA but the only thing they added was transfers. The flights, cruise and shore excursions are all through Oceania via the TA. I am trying to find out if we will get back 100% FCC of what we have paid for the Oceania package of flights, cruise and shore excursions (minus the transfers as these we done through the TA). When I contacted Oceania direct they couldn't tell me if I would get the flights or shore excursions monies back if we decided not to go. Any help in getting clarification would be great.
Thanks
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18 minutes ago, Whiteowl said:
We are in the UK and received the same email from Bob Binder so it must apply worldwide. I cannot imagine in the current circumstances Oceania wanting to alienate any cruiser or country. Every single one will be vital in the short/medium term.
I have asked Oceania to clarify and they couldn't tell me neither could my TA who wasn't even aware of the Assurance Program. The TA was supposed to phone me back today (as Oceania said I had to go through them!) to clarify so that we can make an informed decision of what to do but they haven't - not surprised!
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15 hours ago, Jancruz said:
To clarify the above..If you are in 25%, (or more) penalty you will have a choice to cancel and get 75% of your money back OR you can get 100% back in a FCC..you cannot get both..Hope this is clear
Jancruz1
Hi
Do you know if the FCC includes flights booked through Oceania and in fact tours etc.
Thanks
Oceania Refunds - Has anyone actually received any cash yet?
in Oceania Cruises
Posted
Yes credit cards are accepted but it is only recently that they have stopped charging us a fee for using a credit card. Hence why some people will pay by debit card which they didn't charge you for using. The TA takes the money and then they get an invoice from the cruise line which they pay. We also have to pay the balance anything from 4 months in advance of the cruise date when I know that the cruise line only wants payment 12 weeks in advance. So basically by the time I get my money back they will have had my balance payment since mid-December (7.5 months) for a cruise that was cancelled by the cruise line and a holiday we haven't been able to take. What I don't understand is why people that are travelling after us in August have had there monies back but we are now having to wait another three months. This is down to our TA and to say that I am disappointed in their service is an understatement, especially as we had another cruise booked with them for September (which we will now be cancelling) and were going to book with them again for end of next year. We will be taking our business elsewhere in future.