March 4-18 Riviera Cruise to S. Carib was fun BUT we took an excursion (Grenada Spice of Life) through OC that was absolutely terrible. It did not deliver on any of the items identified in the narrative. That coupled with exceptionally poor coordination prompted me and my wife to complain. $85 for each isnt a huge amount but it was the principle. Once we complained we were placated. I indicated I would go to Twitter, CC, FB, Trip Adviser an other Social Media if we didnt get at least a response. NOTHING. Not what we have come to expect from OC. For this reason (not the poor excursion) we will not be traveling with OC in the future.
#CustomerService Fail
in Oceania Cruises
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March 4-18 Riviera Cruise to S. Carib was fun BUT we took an excursion (Grenada Spice of Life) through OC that was absolutely terrible. It did not deliver on any of the items identified in the narrative. That coupled with exceptionally poor coordination prompted me and my wife to complain. $85 for each isnt a huge amount but it was the principle. Once we complained we were placated. I indicated I would go to Twitter, CC, FB, Trip Adviser an other Social Media if we didnt get at least a response. NOTHING. Not what we have come to expect from OC. For this reason (not the poor excursion) we will not be traveling with OC in the future.
Jeff Holcomb