Wavemistress01

Ok, so I have looked everywhere on this site and can't find a link to arrange a meet and mingle on board Azure in December 2020. 

Does P&O NOT do meet and mingle on their ships?

Sorry its been so long before I could get back to you all with an update. It has taken some time to sort all of this out.

To cut a long story short, the airline paid out full compensation for the bumped flight and they covered all expenses in Venice. RCI finally admitted that they did not fulfil their contract for the package holiday and they have also awarded compensation, covered all other expenses not covered by the airline and also gave us cash vouchers to use for future cruises.

Smiles all round and renewed confidence in RCI. Looking forward to cruising with them again. Going P&O this year though to put a little healing time between us.

Happy cruising everybody.

Thank you all for your comments. It was a lively debate and I got a few good hints and tips that helped a lot.

If I flew one half of my itinerary, I'd be shocked if the airline then tried to claim they did not know I wanted the return flight/that second half of my ticket was somehow "unconfirmed." If that's what happened, it just seems crazy.

 

Never having flown Easy Jet, maybe I am misinterpreting, but it sounds like, beset with strike/delay issues, the airline decided to bump these passengers to make room on their flight for others. I'd be angry at that airline....

Thats exactly what happened. My husband was hopping mad.

Exactly what I was thinking? Even a train?

 

 

 

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We had just completed 2 back to back cruises. We had four suitcases. I have had open heart surgery so cant pull suitcases. Taking a train/bus etc and trying to pull 4 suitcases all over rome and then the uk was not an option hence booking a package. Our car was at a hotel at Gatwick so we couldnt go to another airport in the UK. Etc Etc........

Just because someone has been on at least 4 cruises and is not a newbie and just may be confused doesn't mean they can't be welcomed at CC. Just saying...

Thank you for that.

Its amazing how people can read the same post and come up with a completely different perception on the context of the post.

I dont mind. It got people talking about my predicament and it has given me a few ideas on how to proceed.

I don't see where the OP was bullied at all. Just was asked some questions, the answers to which apparently might have placed the blame squarely where it belongs - either on OP or his TA and he wasn't willing to admit to that, thus the failure to return to this thread.

If you had checked the time of my post (uk time) then I am sure you can see that it was late at night and that I had gone to bed followed by work so was unable to reply to you until now.

Im not really looking to blame, im just venting my frustration and disappointment with RCCL customer service and trying to find out if anyone else was affected on the day.

As for bullying. I do no feel bullied. I asked a question and was quite willing to hear opinions and perceptions in any form as long as they are not abusive.

Thank you for your input.

Way too many RCCL "Fan Boys!:rolleyes:

 

The OP was Bumped on their flight home, that does not mean they didnt try to physically check in and on time? Perhaps they did a Greek island cruise with no luggage you may think? It means the agency they booked a "Fly Cruise" with did not re confirm their return flight with the airline in time so they did not have a place,it was given to others, they were 'Bumped"! This may or may not have been RCCL fault but if the agency was working for RCCL and RCCL didnt get them to the airport in due time then it also becomes their problem.

 

You shouldnt be expected to do an online check in for a return flight home with a fly cruise before you have cruised! It is the T/A or Cruieslines responsibility to confirm that passage, your responsibility is to hand over your luggage at check in!

Exactly what I was thinking.

We arrived at the airport before the check in desk opened and we were first in the queue. They didnt even ask if any of the other passengers in line wanted to swap with us which is the airlines obligation to do. They had made their decision to bump us before we even got there.

Sounds like a convergence of unfortunate events. It is incomprehensible and inexcusable that you were not provided accurate emergency contact information. I don't know what your TA could have done but it sounds like they should have done more. RCI airport greeters should be able to relay proper emergency contact information to get you pointed in right direction if your TA couldn't

To be fair, one of the RCCL meet and greeter staff attempted to find out the correct number to call for help when we pointed out that the number we had on our paperwork was wrong. She came up with a uk number for us and they just told us to go to the airline help-desk. We did this and Easyjet helped with an airport hotel room (25km from Venice) and food vouchers to use at the hotel. The food that the hotel provided was different from the regular guests and was, in my opinion as an unfussy eater, inedible. I dont know about you but I wasnt about to spend 4 days sitting around a hotel where i couldnt even eat the food so it cost us quite a bit to travel to Venice every day and to eat out. Quite frankly, I am all Veniced out now.

Give me break. Some people like to read more than post. It doesn't make them a "newbie".

 

I've been a member here for 9 years but I very rarely post. I'm able to get the answers to most of my questions through search.

Thanks for that. I too like to search the forums for my answers and i also believe that it doesn't matter if your a newbie or not. we are all here to talk about cruising.

I have been on over 20 cruises with a variety of cruise companies and was just airing my disappointment with RCCL and also trying to find out if it was just us that this happened to or if there were other people affected too.

Thank you for all of the replies. I will try to answer your questions to make things more clear.

Maureen cruiser - It took 4 days to get home because there had been a strike by easyjet the day before and the airline was trying to get these passengers home before us. Because of this there wasn't an available seats to get us to our destination for 4 days.

Yogimax - We booked air directly with RCCL as part of our package. RCCL use BA and easyjet and we did not get a choice. We had a printout of our reservation but at check in we were told that we did not confirm our return flight so although checked in we were bumped.

Phoenixcruiser - I believe whoever books the flights has the reference number to check in all passengers. We did not have the reference number for this flight. RCCL checked all passengers in for outbound and inbound flight but did not CONFIRM homeward travel therefore we were bumped. If we had been told by RCCL that we needed to confirm travel then we most certainly would have done so. No problems on outward flight so did not anticipate any problems going home.

Our problem with RCCL is that we booked a package with them to be certain that we would be looked after from commencing our journey from Gatwick airport to our return to Gatwick airport. In the UK this is what a package holiday is guaranteed to do. RCCL abandoned us at Marco Polo airport and left us to fend for ourselves (luckily we were able to do this) we were also very fortunate to be in a position to fund the extra 4 days in Venice. When things have gone wrong like this on other package holidays with other cruise lines, we were taken care of very well until we got home. I was just so disappointed with RCCL's customer service. Even the emergency number on our paperwork was wrong.

Hope i have made things a little clearer and thanks again for the replies.

(I realised that I had made the mistake of saying checked in instead of confirmed the flight)

After our recent cruise on Spleandour of the Seas to the Greek Isles we were bumped from out Easyjet flight to Gatwick from Marco Polo in Venice because the cruise company (we had booked a fly/cruise package) had not checked us in. We tried to get help from the RCCL staff at the airport so that we could get home but the RCCL staff said that they were only there for the incoming passengers for the next sailing. They said that they couldnt help us. We were shocked that this could happen. We were stuck in Venice for 4 days before the airline could get us home.

Has this happened to anyone else? If so, how did you manage to resolve this with RCCL.