dcfan08

OP-

 

I have a feeling there was miscommunication between you and the agent.

I'm re-reading your post.

 

It states that you would get a second cabin for $240. That's for 2 people for 8 days.

 

Maybe I'm reading it wrong...but that would have been one good upsell....

I repeated the offer back to her and even stated to her that basically she was giving me a free room. She stated there was a need for 4 person balconies and I would be switched to a 2 person balcony and a 2 person I/S cabin. I guess for families with small children that they could not split up. So I was very clear in my questioning to her, Even going so far as to say "I am not going to be hit with port charges and tip adjustments and taxes". To which she said $240 only.

What a nightmare. Even if it works out they put you through a lot for nothing.

True! I thought I was doing something right for a change and when my wife came home from work and explained that we now have 2 rooms she was a bit skeptical. She was actually the one to open the E-mail and her reply was "What did you do". I felt like I had just screwed up our family vacation but aside from being unsure as to the $240 reimbursement all our original bookings seem to be in order:)

Thank you for your replies,I will let you know how I made out as soon as I see the adjustment on my credit card.:)

Sorry this happened. What I do when we make changes I stay on the phone with Carnival til I get the email to make sure it is correct. No surprise that way. Good luck.

Thank You! Good point you can bet the next time that is what i am going to do!:)

Yesterday I received a call from a very nice employee from Carnival. She offered me a second interior cabin for my April 18th Splendor cruise for $240 and a move to the other side of the ship so the rooms would be across from one another. Our first room was an 8D Balcony for 4 and we would be put in a Balcony for 2 and an interior for 2 so I said that would be great as our kids are 17 and 15 and they would love being away from us. I also stated we had faster to the fun and that it would be a deal breaker if we couldn't have it for both rooms so she spoke to a manager and came back and said yes it would still be applied for the 4 of us. I received 2 E-mail confirmations and when I opened them faster to the fun was gone on both and we now had a balance of $2800 due by March 24th. I called back and asked for the employee I spoke to earlier but she was off duty,so the person opened my account and said yes we do now have a balance due. I asked to speak to a manager who was very nice and we asked to be put back in the original room and have fttf reinstated. He did so and sent us a confirmation for the original booking with a cancellation of the 2 rooms but because we cancelled in the penalty period we were assessed a $240 penalty.So we called back and after talking to 3 more people they assured us we would be reimbursed but as of yet nothing has changed on our credit card. Has this ever happened to anyone else or is this just an isolated incident.:(

Hey YankeeFan,

I can't thank you enough!!! My wife and kids are very light sleepers and we had booked room #8328 and never realized that it was directly under the pool area, so thanks to your post we were able to switch rooms early enough that there were still plenty of good rooms to choose from. Your review was very informative and entertaining, and for that I say THANK YOU!!!:)