yellowdog4

I have filed an appeal, we'll see what happens. Not holding out much hope. But, thanks to all who replied. :)

I purchased the cancel for any reason policy called Global Alert Preferred Plus plan. And yes, ANY reason was covered. The reps I spoke to were with Global Alert, as it was their 800 #. I paid for coverage that covered: full airline ticket costs, what any cancellation fee charge (and I had the owner write a separate letter explaining the fee to be extra cafeful) would be from the rental unit and rounded UP. I did not pay for what was to be paid when I arrived at the destination. THAT amount is what caused the denial. THAT amount is what I asked both reps about. So, to be clear... tickets costs about $1800. Cancel fee was $500 and I got a policy for the amount of $2600. The amount I would have paid upon arrival was a few thousand more. I am not a stupid person. I have the dates I talked to these reps and their names. But, again, it does me no good. They want to hide behind "they should not have told you that". It is THAT I want people to be aware of. Forgive me but I thought it was helpful to know when a company is deceptive. This is an interesting forum. I am not looking for advice. I wanted to forewarn people as I looked all over the internet for reviews of this company before I purchased and this type of information would have helped ME decide to go with a different company. It is THAT reason for my post.

Guys.... I HAVE given you the details. If you have an affinity to want to believe this company or buy their insurance, then my all means do so.

I told you the details.... I called the reps and told them all of my trip details. What I have paid for to-date (flight) and what was to be paid when I signed rental agreement and when that payment was due (when I arrived). They BOTH told me to insure what I had paid for as by the time I paid the other amount I would already be at my destination. I did that and in addition covered any amount of cancellation fees. Meaning... to be CLEAR... I paid for coverage to those amounts.

Unfortunately, I did have to cancel this trip and but through all of the paperwork, even included an additional letter from the rental owner explaining the cancellation fee I had to pay. To be CLEAR, ALL of those fees were included in the amount of coverage I purchased.

My claim was denied based on the amount of money I would have had to pay once I arrived at my destination. THAT detail was told to me and confirmed TWICE by 2 different reps.

Is that clear enough???

I posted this to forewarn people, but if you don't want that type of help... I'm sorry I did this.

The reps went through the policy, word for word, with me and explained that the timing of my payments and what would be 'paid' and therefore the 'cost of the trip'. I had all the details in front of me, including amounts and timing and when 2 different people at 2 different times telly you the same thing, then you should feel comfortable with it. NOT!

I purchased insurance from Global Alert after speaking to 2 different reps who guided me through the process. Once I had to use the insurance they denied my claim ... get this.... based on what THEY themselves told me! Go with another company. Don't trust these guys... rip off!:(