My daughters and I just returned from a cruise on the Jade. We were pretty disappointed in the ship. I have cruised three other cruise lines in the past and they were all far nicer than the Jade. The food was okay, nothing too special in the dining areas. The service was so slow we spent over two hours eating dinner.We did get good food in the Japanese restaurant. The staff were unfriendly, all except our room steward. Our room was supposed to sleep three adults but it had two twin beds and a pull out couch. The couch was so short that my feet hung off the end and I am only 5'3. The decor of the ship was all Hawaiian, outdated and many areas of the ship had a foul smell. We did enjoy the itinerary but for the money that we spent I think the food should have been better. I like the free style dining but feel everyone should be able to eat at any of the restaurants without paying extra.On the only day at sea only one of the main restaurants was open for 1.5 hours at a time for both breakfast and lunch which meant you couldn't "sleep in" unless you were happy to eat the buffet which I didn't want everyday. I think the automatic service charge of $13.50 pp per day is a deterrent for the employees to work hard to please the guests and they have no incentive to be friendly. The 18% gratuity on drinks is a little high. Several of our drinks were so bad tasting that we threw them away. The entertainment was okay but the variety of things to do was minimal unless you are willing to fork out tons of money. My daughter has cruised on the Spirit and she loved it and thought we would equally enjoy the Jade but there was no comparison.
Dawn VS Jade for December 2016 Which one?
in Norwegian Cruise Line
Posted
My daughters and I just returned from a cruise on the Jade. We were pretty disappointed in the ship. I have cruised three other cruise lines in the past and they were all far nicer than the Jade. The food was okay, nothing too special in the dining areas. The service was so slow we spent over two hours eating dinner.We did get good food in the Japanese restaurant. The staff were unfriendly, all except our room steward. Our room was supposed to sleep three adults but it had two twin beds and a pull out couch. The couch was so short that my feet hung off the end and I am only 5'3. The decor of the ship was all Hawaiian, outdated and many areas of the ship had a foul smell. We did enjoy the itinerary but for the money that we spent I think the food should have been better. I like the free style dining but feel everyone should be able to eat at any of the restaurants without paying extra.On the only day at sea only one of the main restaurants was open for 1.5 hours at a time for both breakfast and lunch which meant you couldn't "sleep in" unless you were happy to eat the buffet which I didn't want everyday. I think the automatic service charge of $13.50 pp per day is a deterrent for the employees to work hard to please the guests and they have no incentive to be friendly. The 18% gratuity on drinks is a little high. Several of our drinks were so bad tasting that we threw them away. The entertainment was okay but the variety of things to do was minimal unless you are willing to fork out tons of money. My daughter has cruised on the Spirit and she loved it and thought we would equally enjoy the Jade but there was no comparison.