My family had a very poor experience in March with Criss Tours in Progresso and we would strongly recommend not using this tour operator. When we scheduled a tour to go to Silcer Beach Club and arrived at Progresso on Carnival, Criss told us that we had to go to Iguana Beach Club instead. We learned later that he charged my family $10 more per person ($49 per adult) than the Spanish-speaking passengers ($39 per adult) who were also going along. At the Iguana Beach Club, my daughter left her iPhone behind, which Criss said he would retrieve and meet me at the market area near the ship. When Criss did not show up or call me (as he had promised), we called the Beach Club and confirmed that Criss' employee Jose had picked it up and signed for it. When I called Criss, he told me they had looked, but no one could find the iPhone. Then I told him that the Beach Club had confirmed that his employee now had it. Criss had a conversation with Jose in Spanish (who apparently was standing next to him) while I was on the phone, he told me, "good news, we have the phone here". I spent the next two weeks calling Criss and emailing him in an attempt to get the phone back. He kept assuring me that he would send it. Finally, he told me it would cost $75 to send the phone to the U.S., which I sent him immediately via PayPal. But he will not sent the phone. I informed him that I would be posting this warning to all Cruisers going to Progresso, but he still has not sent my daughter's phone. Perhaps he has already sold it and cannot get it back. At this point, between our $500 iPhone and my $75 I sent him for shipping, I figure he has taken me for $575 plus what I overpaid to go to the Iguana Beach Club.
If you are looking for a beach day at Progresso, I recommend you go through Carnival's "Day of Leisure" Excursion or you use another tour operator, but do not use Criss Tours.
Why is Progreso looked down on by so many people?
in Progreso/Merida (Mexico)
Posted
My family had a very poor experience in March with Criss Tours in Progresso and we would strongly recommend not using this tour operator. When we scheduled a tour to go to Silcer Beach Club and arrived at Progresso on Carnival, Criss told us that we had to go to Iguana Beach Club instead. We learned later that he charged my family $10 more per person ($49 per adult) than the Spanish-speaking passengers ($39 per adult) who were also going along. At the Iguana Beach Club, my daughter left her iPhone behind, which Criss said he would retrieve and meet me at the market area near the ship. When Criss did not show up or call me (as he had promised), we called the Beach Club and confirmed that Criss' employee Jose had picked it up and signed for it. When I called Criss, he told me they had looked, but no one could find the iPhone. Then I told him that the Beach Club had confirmed that his employee now had it. Criss had a conversation with Jose in Spanish (who apparently was standing next to him) while I was on the phone, he told me, "good news, we have the phone here". I spent the next two weeks calling Criss and emailing him in an attempt to get the phone back. He kept assuring me that he would send it. Finally, he told me it would cost $75 to send the phone to the U.S., which I sent him immediately via PayPal. But he will not sent the phone. I informed him that I would be posting this warning to all Cruisers going to Progresso, but he still has not sent my daughter's phone. Perhaps he has already sold it and cannot get it back. At this point, between our $500 iPhone and my $75 I sent him for shipping, I figure he has taken me for $575 plus what I overpaid to go to the Iguana Beach Club.
If you are looking for a beach day at Progresso, I recommend you go through Carnival's "Day of Leisure" Excursion or you use another tour operator, but do not use Criss Tours.