consulate

Hi, I am another disappointed and frustrated cruiser, waiting for my refund for a cruise that sailed on March 9.  I must have spent 25 hours on the phone and every single time I have been told I will receive the refund in 14 days.  It have been 4 months! 

I thought they are legally obligated to refund Taxes and port fees ASAP, but they have not even done that!

Would anyone tried to escalate this issue at MSC?  Anyone higher up than the phone reps?  In addition to all the phone calls I also received 3 emails from MSC dating from March 21 to June 9th saying the same message and still nothing.

I would really appreciate any suggestions and support.

Hello,

We were on schedule this morning in Kiel.

Disembarkation time depends on the experience you booked. Aurea experience gets off first. The last group to disembark today was at about 12:30 p.m.

If you have an early flight to catch you can go to the guest services and ask for an early disembarkation time. That's no problem. You can also take your luggage down your self. Then you don't have to wait...

Disembarkation wasn't very smooth this morning. Everyone had to go through customs. There was a delay and there was a bit of a chaos. They don't offer private transfer to Hamburg, there is only an excursion that ends at the airport. But not suitable for your time, unfortunately. There were a lot of taxis waiting outside, the drivers were shouting "airport" so I presume you could do this. They probably offer fixed prices to the airport. I would have asked them, but due to very strict security rules, I could not reach them. Sorry.

 

Els

Thank you very much for taking the time to answer my questions. I hope you enjoyed your trip.

Cheers,

Consulate

Hi,

 

I'm on the Preziosa at the moment. If someone has questions about the ship, I'll do my best to help you.

 

Els

Hello Els, very kind of you to offer help. I have a very tight schedule getting from Kiel to Hamburg airport (2:00pm) on September 1st and was wondering if the ship arrives on time and how quickly they process passengers off the ship.

Also, can you ask the guest services if they offer private transfer to Hamburg airport? I am not having much luck here in Florida to get answer from their office.

Many thanks,

Consulate

Hello everyone, I'd love to join your group to learn more about solo traveling. I have traveled solo around the world for over 15 years, so am very excited to share whatever I know with you and learn from you. My next cruise is on August 25th, with MSC to Northern Europe. Anyone of you is going? Let's stay in touch.