I want to go on record saying that we were happy with the treatment received by Viking after our Viking Spirit Normandy cruise was canceled due to this accident. We got our cruise refund in two weeks, and also the reimbursement for our air fare, hotel deposit, and travel insurance costs via check in three weeks. There were no hassles; everyone at Viking we spoke to or emailed was extremely nice. I think that is excellent customer service and we will be rebooking our trip for a year from now.
viking spirit cancelled
in River Cruising
Posted
I want to go on record saying that we were happy with the treatment received by Viking after our Viking Spirit Normandy cruise was canceled due to this accident. We got our cruise refund in two weeks, and also the reimbursement for our air fare, hotel deposit, and travel insurance costs via check in three weeks. There were no hassles; everyone at Viking we spoke to or emailed was extremely nice. I think that is excellent customer service and we will be rebooking our trip for a year from now.