debtel007

And you 2 are the reason we don't come on here much!!! Don't reply logged off and profile deleted. Thanks

I booked a cruise for October but had to cancel, because I am elite they transferred the £300 deposit onto a "dummy" booking and held it for me until I choose another cruise, I was told I would get the perks that were available at the time of the booking.

 

Yesterday I rang to have my deposit put on a Baltics cruise for next May, the current offer is half price for second person and drinks. I was told that because it's not a new booking I can't have the offer and would have to pay £951 more than the offer price and not get a drinks package if I used my deposit. I explained that I was told I could get any perks with my new booking but was told this was wrong.

 

So I can have the offer as long as I pay a new £300 deposit, whilst I still have £300 sat on a dummy booking.

 

Am I bothered about this? No it's the rules, I was told wrong, someone human made a mistake

 

Will this put me off Celebrity? No it's the rules

 

I've had many issues over the years with Celebrity either on the phone or on their website, where the decisions that they make simply do not make sense. The right arm often doesn't know what the left arm is doing. I've booked cruises on board with certain perks to then later have not been given those perks!

 

BUT the ONLY loser in cancelling a booking or not sailing with Celebrity is me, they wouldn't care. As long as the ships, food and service are to MY liking then imo cancelling bookings is cutting ones nose off to spite ones face :D

 

I know you are right but it just annoys me and yes I do feel deflated still. If only their customer service was as good as on board they would be a world beater. We love Aqua and that is the only reason we go on X. My wife may have other ideas about my stroppy sulking wanting to cancel attitude.

Thanks for the replies. I will ignore the know it all comments but they are very few.

 

I spoke to X after being on hold for 30 minutes and they apologised for a manager forgetting to call me back!! They are saying that I would have to cancel and lose the £300 deposit then re book with a new £300 deposit. If that seems fair then fine, my opinion is different.

 

As to the person who said they wouldn't check the prices again, 1) that's probably not true and 2) the only reason I did was because my sister wanted to book to come with us. Now X have lost us all.

 

Booking a cruise should not be a gamble as to when you book it. If cruise lines prices were just fair in the first place then you wouldn't have to.

I booked a 10 day med cruise to celebrate my 50th birthday and as there was a sale on bought it before the sale ended. 2 days after it ended a new sale started with a far better deal.The new deal is one guest half price. my total cost for the cruise was £4315 includes premium drinks, $300 OBC and free wi-fi. The new deal is £1008 cheaper and includes only classic drinks. I called Celebrity to change and they say I need to give up my £300 deposit to change. If I do that it is still about £450 cheaper to buy everything else and lose my deposit.

 

I am not happy it went down 25% as I don't need wi-fi. I am in negotiation with X to try and sort something, they promised a call back but it never came today. Customer relations are not looking too good!!!

 

I have 2 booked but feel like I was played with the latest booking. I booked direct with X, anyone had any luck with not losing their deposit or do I a) suck it and lose the £300 or b) sulk, cancel and find a new cruise line?? I'm on the fence

The new deal is one guest half price. I booked a cruise last week and my total cost was £4315 includes premium drinks, $300 OBC and free wi-fi. The new deal is £1008 cheaper and includes only classic drinks. I called Celebrity to change and they say I need to give up my £300 deposit to change. If I do that it is still about £450 cheaper to buy everything else and lose my deposit.

 

I am not happy it went down 25% as I don't need wi-fi. I am in negotiation with X to try and sort something, they promised a call back but it never came today. Customer relations are not looking too good!!!

It is a fantastic cruise, we did it in 2014 and it was brilliant. Hermitage in St Petersburg was a highlight for us. One off our bucket list!

 

Take some walking shoes!! :)

Hi

Which cruise ???

 

We got that deal sailing out of Rome August 2016. Couldn't turn it down!!:):)

There are quite a few kids yes (3 are mine) they are hardly seen - the X club is keeping them all happy and occupied!

 

Thanks Louise, we have booked it already. We are young in our minds but its my 50th while on board. can't wait!!

Thanks for the review Louise. We are booking the same cruise next year. Are there lots of kids on this cruise? Not anti kids but am interested how many are on board? Thanks

Just off the Eclipse today. The spa prices are a joke. 1st time we haven't used a spa, it was almost unbelievable + 18% gratuity!!!:eek:

[quote name='Celebrity Cruises']Hi all,

After we made recent adjustments to our beverage package, as part of our continual review process, some guests expressed disappointment that their usual drink choice would not be available. With the help of your feedback we've now updated the classic drinks package to increase the choices we offer and our guests can now enjoy over 150 different wines, beers, spirits, and a selection of non-alcoholic choices.[/QUOTE]

Good news as we go in 8 days. Now will X listen to the Zumba moans?

Sorry to jump in. Was there Zumba on board?

Thanks

We are in Blu again and love to dress up on formal night, but it does not bother us if others don't. Its their holiday…….but boy do I look smart in a tux :):)

I see you've paid extra for Beverly the Clinging Rat. That service is free to Americans. They really get you Brits coming and going.

 

They saw me coming……….again!

Found this on my payment made so we do have it!

 

SAVINGS (£384.00) GBP (£384.00) GBP -£768.00 GBP

BEVCLINGRAT £384.00 GBP £384.00 GBP £768.00 GBP

Thanks, it isn't there so I will call them.

Hello, very excited as its not long until we go on our next cruise. We got the free drink package and it showed on my invoice but I can't see it anywhere on the express pass or in my ticket booklet. Should I be able to see it anywhere? Sorry if its a stupid question.

Ridiculous......12 night cruise in June.........:eek:

 

Discounts:

Best cruise fare shown

Cruise Fare: £3,978.00

Taxes & Fees:Help £126.00

Gratuities: £178.56

Total GBP £4,282.56

 

We have a 14 night baltic cruise with 2 free drink packages and $200 cabin credit. We paid £4000 and are very happy. We are also staying in Aqua. I think the prices are up because the 123 go is out this week in the UK. There should be a few good offers then. Its showing £5200 for the next door cabin at the moment :eek:

You have the free drinks package. I have the same on my booking

I had them on the Silhouette venice cruise 11th may. Lovely!