I completely understand the elimination of the Istanbul port from the itinerary.
I am disappointed, but have no complaints. I don't agree and continue to voice my complaints on Twitter and Facebook about the new ports. I think they are sub-par and third tier choices. I have emailed Cunard customer service and finally received a phone call back. The rep actually admitted these would not ever be on a regular itinerary. They are documenting all calls about the change and forwarding on to "upper management". I told her that if they were I bet only 25% of a ship would be sold.
I also asked for a fuel charge refund since we are not traveling as far and the fuel consumption would be less. Not that it would matter, but I had to ask.
I would urge anyone who is upset with the new ports to please call Cunard and voice your unhappiness. Hit Twitter @cunardline and facebook as well. It's amazing the power of social media today.
I will board the ship and enjoy my vacation and will not take my anger out on the staff, but until then Cunard will.
Istanbul Update - cancelled port
in Cunard Line
Posted
Hi All
I completely understand the elimination of the Istanbul port from the itinerary.
I am disappointed, but have no complaints. I don't agree and continue to voice my complaints on Twitter and Facebook about the new ports. I think they are sub-par and third tier choices. I have emailed Cunard customer service and finally received a phone call back. The rep actually admitted these would not ever be on a regular itinerary. They are documenting all calls about the change and forwarding on to "upper management". I told her that if they were I bet only 25% of a ship would be sold.
I also asked for a fuel charge refund since we are not traveling as far and the fuel consumption would be less. Not that it would matter, but I had to ask.
I would urge anyone who is upset with the new ports to please call Cunard and voice your unhappiness. Hit Twitter @cunardline and facebook as well. It's amazing the power of social media today.
I will board the ship and enjoy my vacation and will not take my anger out on the staff, but until then Cunard will.
Here are some of my hashtags:
#cunardfail #terribleports #armpitsofthemed #cunardstandardsdropped #cunardlostourbusiness #toolatetocancel #cunardhidesbehindthefineprint
#cunardsucks #cunardyoulostourbusiness