Here is my 2 cents on this... I was on this cruise!
NCL made the right call in changing the itinerary. To keep passengers safe!
Here is where they mishandled it:
- Not informing passengers prior to boarding, most people have travel insurance...
- Creating confusion on board by not communicating. The captain was silent for 36 hours after hinting at possibly going to Bermuda.
- Providing Port stops at odd hours with little to do (Canaveral) and nothing (Bahamas). Had we been in port for more than a few hours and during the day would have helped.
- Providing a credit to passengers rather than cabins. This only furthered confusion. Followed by credits per passengers for port fees (again no explanations).
- Changing carpeting in main areas during the day closing off sections of the ship with passengers already irritated.
- Crew having clearly had a roff time with some cruisers only made everyone more susceptible to bad moods and short fuses.
- Clearly NCL has been more and more disorganized and cutting corners everywhere. We've cruised 6 times in the last 4 years with NCL and in trying to cut cost and make investors happy, they somehow overdid it and now are loosing customers. Bring back some of the basics, listen to your customers and start communicating rather than pleasing the board.
A vacation is always what you make of it. Some you have to try harder than others!
Breakaway Hurricane News 10/9
in Norwegian Cruise Line
Posted
Here is my 2 cents on this... I was on this cruise!
NCL made the right call in changing the itinerary. To keep passengers safe!
Here is where they mishandled it:
- Not informing passengers prior to boarding, most people have travel insurance...
- Creating confusion on board by not communicating. The captain was silent for 36 hours after hinting at possibly going to Bermuda.
- Providing Port stops at odd hours with little to do (Canaveral) and nothing (Bahamas). Had we been in port for more than a few hours and during the day would have helped.
- Providing a credit to passengers rather than cabins. This only furthered confusion. Followed by credits per passengers for port fees (again no explanations).
- Changing carpeting in main areas during the day closing off sections of the ship with passengers already irritated.
- Crew having clearly had a roff time with some cruisers only made everyone more susceptible to bad moods and short fuses.
- Clearly NCL has been more and more disorganized and cutting corners everywhere. We've cruised 6 times in the last 4 years with NCL and in trying to cut cost and make investors happy, they somehow overdid it and now are loosing customers. Bring back some of the basics, listen to your customers and start communicating rather than pleasing the board.
A vacation is always what you make of it. Some you have to try harder than others!
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