cruisenovice6

UPDATE:

Thanks to everyone who advised us on this topic. I'm pleased to report that Celebrity have honoured our £700 Cruise Certificates in full! They've adjusted our "final amount to pay" accordingly. I'm surprised and delighted, as the cynic in me was getting ready for an argument. ;) Best wishes to all you helpful Cruise Critics :) x

Thanks everyone....this is really helpful! I'll book through Celebrity directly and keep my fingers crossed that we don't have to argue ;) I'll let you know what happens............

I wonder if any of you cruise experts can give me some advice? :)

Last year we sailed on Eclipse and had a great time. :cool: We did have a lot of noise in our cabin all night for the first few nights from the Buffet kitchen, which was right above our cabin. We talked to guest services and the noise eventually stopped after a couple of sleepless nights. Guest services gave us future cruise certificates for £700 as compensation. Fast forward a year and we've chosen this year's 14 night cruise with Celebrity. I've negotiated a good price,with some perks thrown in (OBC and drinks), having consulted a few agents. As soon as I mentioned the certificates, the agents I had been talking to said they could no longer honour the deal I had negotiated. I'm now talking to Celebrity directly. I have a good deal with them and they say that they will probably honour the certificates, but that it's a different dept and the discount wouldn't be applied until after we've booked and made a deposit. I'm feeling a bit concerned about booking without knowing for sure that these certificates will be honoured. Call me a cynic, but I'm wondering if these certificates are worth anything at all? :confused: Does anyone else have any similar experience of using these compensation certificates on a Celebrity cruise? Thanks for reading....I'd appreciate your opinions.