HELEN HENRY

This morning we received another surprise from P&O they reimbursed us into our account the £120 that we had previously paid to book our two seats on the aircraft. I had actually written this one off because we were originally informed that this was definitely lost and I accepted it. I would now like to thank P&O for their generosity towards us and for all the help and assistance they have provided over the last few weeks. Thank you

Just to thank everyone for their support and help that I received on this thread . After quite a few anxious days between telephone calls and e-mails to P&O and with the assistance from my TA (who stepped in and took over completely) my TA received an e-mail earlier today informing her that P&O had relooked at my original request and overturned their decision are now allowing me to transfer our Azura Cruise from November 2018 for 12 months. Our son will now rebook this cruise for November 2019.

Our spirits have been lifted up a bit and thank P&O for showing compassion towards us and we greatly appreciate the effort that they made to accommodate our request.

Without the help,support and advice from everyone on this thread we were ready just to give up, but because of all of your help we pursued the issue further. Thank you all for the compassion that you have shown to myself and my family throughout this very difficult time for us. Myself and my family sincerely thank you all and our sincere best wishes go out to all of you.

Regards Pat

Hi Helen, maybe you could talk direct to P&O customer services on Freephone 0800 0523840.

They should advise the best e-mail address to contact in your situation.

Kalos did what you suggested and they provided me with e-mail address that I required,however they were not prepared to address my issue because I had not dealt with P&O direct but used TA. Thank you.

Pennbank, I had already telephoned P&O but unfortunately they referred me back to my TA to address the issue because I had not dealt with P&O direct.

Thank you for your assistance.

e-mail sent direct to P&O and copy to TA

Could anyone please supply me with the customer services department at P&O so I can send an urgent e-mail to them. Thanks for any assistance in this matter.

So sorry to hear of your problems and wishing you all the best for the future - we never met after all.

Pat, remember P&O T&C allow for 50% refund up to 57 days prior to departure - you have up to 6th September to get at least 50% back. All the best, Mike

Hi Mickey. Thank you for that advice, completely forgot about that and as P &O did not inform me about that I never gave it a thought. I have just realised that the 50% refund is actually what I was trying to sell our cruise for so my next move now is that I will contact P&O tomorrow , as you say I have till the 6th September to get at least 50% back Better than nothing.

Thank you Mickey, you have provided excellent advice in the past and now once again .

Much appreciated Pat

Hello

I am wondering............I realise that the health dilemma that you are in, also affects all of your family at this moment in time, so a transfer of this holiday to another member of your family will not be prudent, and that you cannot see yourselves cruising in the near future.

But, what if you transferred the cruise to family members now, and then THEY postponed the cruise that is now theirs to a later date next year when you will all know what you are dealing with. Just keeping the holiday in the family. How many times can a cruise be postponed and re-booked? I know there will be penalty and administrative costs, but if my theory could work, the money and cruise stays in the family and will not be totally lost.

Or am I talking nonsense?

My thoughts and prayers are with you

Regards Kathy

Hello Kathy, no you are not talking nonsense you have put a lot of thought into this and I thank you so much for your input. However, P& O will not allow us to postpone till next year. My TA enquired as to why they would not allow this change and they categorically stated not on this occasion with no explanation as to why not.

To add insult to injury we actually received an e-mail from P&O today to inform us that our flight seats which we picked, booked and paid for in advance have been changed due to seemingly change of aircraft ( which can happen) but they never even gave us the opportunity to pick other seats so what was the point in booking and paying for seats in advance, just told us we had been moved and allocated seats. I honestly am loosing faith in P&O and and don’t have the time or energy to have any more contact with them. As a sweetener they informed me that should we wish to change names of passengers that there would be no fee for this, I was already aware of this because we booked a Select Fare and in the terms and conditions it states no fee would be applicable if we required to change names.

So sorry about me ranting on , I do apologise.

Pat, I am so sorry to hear that you have to cancel your cruise, it sounds as if the messing around trying to defray costs is causing added stress too :( I hope that things improve such that future cruises become possible again.

 

Nicola/netchells, I am very sorry for your loss.

Slugsta, in the overall picture of things the cruise really does not matter it was just a thought about selling our cruise because P&O have been very unhelpful. as we have paid the cruise in full and I did request to P&O they transfer this cruise to another one next year 2019 and requested that my son and his partners name be transferred over to the 2019 booking but unfortunately P&O have stated NO. However, their name could be changed to this cruise on Azura in November but under the circumstances that is not possible as I explained to them but P&O they are not interested even though we have previously cruised with them on 40 cruises before. So it was a last resort to try and sell our cruise.

Thanks for your best wishes.

I'm following this thread and keep hoping you find someone for your cruise. Had it been a Gatwick flight we could well have been interested. But far more important of course is your health issues. Along with many others, I too wish you well and hope for the very best for you .

Kruzseeka,thank you for your best wishes.

Helen, just wanted to add my good wishes to those of others. So sorry to hear you are having a bad time and hope there will be the best possible outcome for all concerned. Sending you and your family my love and prayers.

groove chick, thank you so much for your kind words we appreciate it very much.

Helen, I had already found it on Gumtree, sorry to have troubled you. I am passing this on to others now to give them all the details and hopefully get back to you as soon as possible (with a positive outcome).

Thank You, look after yourselves

yamanid, thank you so much your assistance is very much appreciated. Thank you for your kindness and best wishes.

Hi Helen, have you followed up on the posts that mention Transfer Travel. If not just google Transfer Travel and go to their website. There are loads of holiday, flights etc for sale, all from people who find themselves in a similar position to you. Currently nobody is trying to sell a cruise on there though I have seen them for sale in the past couple of months. Alternatively P&O will allow you to transfer to another cruise so that you do not loose your deposit. There are rules to be followed to do this but it might be worth investigating.

 

Best of luck,

 

Peter and Jenny.

Peter and Jenny Zombatar,

I have not yet searched for the Transfer Travel site but will try tomorrow. Thank you

Hi Pat

So sorry to hear about this news. I'm sure the cruise it's the last thing you want to be dealing with now. I hope you manage to find a solution.

 

Thinking of you and your family and hope things improve for you all [emoji170]

 

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Gymbod, I am overwhelmed by the support and best wishes that I have received from yourselves and fellow cruisers on this thread. It is lovely to know that so many people are taking the time to think about me and my family. Thank you.

Santander, I have posted in on Gumtree Glasgow under cruises,Thank you for your kind thoughts and helpful suggestions.

Sandancer, So sorry for the spelling error of your avatar name I wrote Santander in error please accept my apology.

Hi Helen, So sorry to hear you are unable to go on your Cruise due to sudden ill health and sincerely hope everything gets sorted out for you all.

I have been reading through the posts and wondered if you could tell me the exact Cruise you are on to see if I may be able to help you out with this and hopefully take a bit of weight off of your mind. xx Take Care

Good evening yamanid thank you for your assistance in this matter but I don’t know if I am allowed to state name of my cruise on CC might be breaking CC rules and don’t wish to cause any unnecessary problems with CC. However if you browse through Guntree Glasgow under cruises yo will find all details there. Thank you.

Did an internet search and came across SpareFare. The other long shot I thought of was Gumtree. I wish I could come up with a resolution for you. So sorry for your situation right now.

 

 

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Santander, I have posted in on Gumtree Glasgow under cruises,Thank you for your kind thoughts and helpful suggestions.

Just a thought Helen are you too late to transfer your booking to another cruise in the future? This is often the best solution

 

 

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Hello daiB unfortunately it is not possible to transfer this cruise to another in the future. Thanks for your suggestion.

I was just going to mention about the credit card. If you paid for it on a credit card the insurance company will sometimes look to recovering part of the cost from the credit card company. I know this as sadly my dad passed away on Thursday and we should have been on a cruise at this moment in time but we cancelled last week. It's worth a try if you booked on a credit card Pat xx

So so sorry to hear about your Dad netchells believe me my thoughts and prayers are with you and your family at this sad time. I paid by Debit Card so no hope of recooperating anything apart if someone wishes to purchase our cruise. Hope you enjoy the Caribbean in November. Pat xx

It must be a very worrying time for you and your family.I hope that P&O can sort out the problem for you.

 

Hope things improve for you and your family.

Thinking of you.

Only thing P&O can do is offer us is to change names to other passengers,but the problem is trying to find someone else wishing to purchase our cruise even though I am trying to sell for half price.

Thank you Balernocaling for your best wishes much appreciated.

Sorry to read about your fears and uncertainties regarding health within your family.

I do hope these health issues can be put right in the long term.

Take care best wishes to you and your family .

Kalos:)

Kalos,thank you very much for your kind support very much appreciated.

This is not necessarily the case. Helen states that this is a sudden event.

Several years ago we had booked a Cunard cruise and then had a sudden diagnosis which looked to a heart operation in the coming months. We hadn’t paid the final payment though. Cunard offered to transfer the deposit to a future cruise.

Our doctor completed the medical form which asked, ‘in your view, is this person fit to travel’. He replied yes but understood that the insurance would not cover. He thought he was helping us.

The insurance company refused to cover the deposit on those grounds. When I stated that they had declined to insure us, I was told that many people travel without insurance for all health issues (this would be pre-existing, as you mention) and we could try that!

 

Helen,

I do hope that, above all, the ill health condition improves and also that you are able to sort out the cruise dilemma.

Regards

heywood

heywood, thank you so much for your kind words,it makes me feel very humble that you and so many others on this thread are sending good wishes to our family at this very uncertain time. Thank you very much for your reply it was very much appreciated.

So sorry to hear this. Worst nightmare. Hopefully P&O will be compassionate. On another site, which I cannot mention - but is the one you are not allowed to put links to and has numerous P&O cruise groups there are quite often posts with people trying to sell cruises. Hope you can get something sorted. Thinking of you. xxxxx

Thank you very much qm2lover.

Pat

So sorry to hear your bad news and I do hope you manage to pass your cruise on.

Sandra and I wish you all the best in this moment of ill health.

Thank you Sanjam for your kind words we appreciate it very much. It really is lovely to know that other fellow cruisers like yourself and Sandra are concerned and take the time to pass on their best wishes.

Pat

You need to contact P&O first, when my wife had cancer in 2005, they followed the rules to the 'T', and we had to cancel the cruise, they were most unhelpful. It then took over 3 months to get our money back from the insurance company. When she recovered, we could not get insurance for anything cancer related, and were restricted to certain counties in Europe, the rest of the world was a big no no, Even now getting insurance is difficult, one of the reasons we only cruise occasionally.

Adammara, thank you for your reply.

It is a very stressful time at the moment and know exactly how difficult it is dealing with insurance companies. Yes we have already contacted P&O and looks as though we are able to change names but not exactly confirmed yet, but the problem is trying to find someone to buy our cruise from us. Really at this moment in time I feel like just writing the whole thing off, but very grateful for everyone’s input.

Thank you

I am sorry you won't be able to take your cruise in November.

 

I think P and O will change names on a booking, obviously for a fee!

 

There is a website that I came across a few weeks ago that will advertise your holiday. If you Google transfer travel you should find it - hopefully you will be able to get some of your money back.

Thank you very much, just need now to try and find someone who would like to purchase our cruise for half price.

This recent thread might help

 

https://boards.cruisecritic.com/showthread.php?t=2663041

Thank you I will follow this thread up.