Mississippi Travelers

Thank you all for your great replies - advice and sympathy. I'll keep you posted!

On August 30, 2015, I returned home from a three weeks long trip to find a message from an employee of American Cruise Lines on my answering machine. She gave her name as Nicole, her phone number as 1-800-814-6880 and her extension as 660. Her message said there were "some things I need to speak to you about" - our booked trips from Nashville to Cincinnati and Cincinnati to Pittsburgh (Summer of 2017); "just some things to go over."

I returned Nicole's call and reached a person who indicated that she was unavailable but would call me again.

After three or four days of waiting and having not heard from anyone, I again called. I was again told that Nicole was unavailable. I explained that this was my second attempt to return her call. The person I was speaking with indicated that he would send an email to Nicole and also leave a message on her voice mail asking her to call me.

Three or four more days passed without any phone call. I tried a third time on September 8. This time when I was told that Nicole was unavailable, I explained that this was my third attempt to return her call. I then asked if she was on vacation or ill or there was some other reason why she might be unavailable for an extended period of time and asked if I could be given some indication of when I might be able to reach her. The person with whom I was speaking told me that Nicole was on the telephone and would call me as soon as she finished her call.

Five hours later with no phone call, I called the customer service number for American Cruise Lines. The person I spoke with was very sympathetic and apologetic when I explained my attempts to reach Nicole. I asked if Nicole had a supervisor or colleague I could speak with who might know what the company needed to discuss with me. After putting me on an extended hold, the customer service representative indicated that someone from senior management would return my call. It is now October 5. I have not received any phone calls from anyone at American Cruise Lines.

I wrote to the company president on September 14, explained what had happened and asked him for his assistance. It is now three weeks later and I still have received no reply.

I cannot understand why someone from American Cruise Lines has not called or written me to explain 1) why they contacted me in the first place and 2) why they are ignoring my attempts to contact them as they requested I do. We have always enjoyed traveling with this company and their sister company, Pearl Seas Cruises, but are very concerned with their lack of response.