smithtown

We were on Summit first week of June 2016 in a Royal Suite. I agree with you 100% and am still quite upset of X,s changes..quite upset. But to add to your statement they don't care what cabin you are in tough luck for the all might buck. If I don't get any correspondence for all the trouble (complained about in the so important review survey I am canceling my next on board booking with them. I sure as heck can find other cruises that will gladly take my $9000 and give us the space, decor and outside deck furniture that reflects price paid.:eek:

My thanks again! Maybe you can answer this or Dazey, maybe when you go on Summit this summer you can look and tell us (and I'm sure that there will be back lash from the 'X' faithful who feel anything negative said about 'X' is wrong).

I am curious of 3 things....

1) is the white canopies on the sun deck above the band stand still torn (from the storm it sailed through in 2015 that I mentioned).

2) is the fake skylight in the buffet (just before you walk out to the aft bar, kind of in the center) still have strands of LED lights hanging down and melting the plastic coating???

And 3) is there still crack glass windows on the roof of the solarium to the right (when facing forward). There were 3 cracked Windows I spotted in 2013 and mentioned to the line (along with the skylight thing). When I went back on the ship in 2015, both issues were still not fixed.

As mentioned, in 2015's storm, the canopies got ripped, and a friend of mine was on the ship in August or September of 2015 and said all 3 still weren't fixed.

Just curious. Hope I didn't offend anyone.

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Junetraveler2014 Thank you and good luck!

Poconolady: I follow a lot of forums. I saw this one and it does reflect the "we don't care" customer service 'X' has shown me and a lot of its guest.

ClaudiaB and El Crucero;

You are correct, it is not 'X's fault the frame broke. It was packed in a box with tissue paper along with other items in a gym bag on the top shelf in the closet pushed all the way to the back. Maybe (had I thought more about how much the ship was rocking and swaying) I should have placed that bag on the floor. However, I was busy trying to keep an eye on my sick wife.

I too have been on several ships in storms, however, (while this storm didn't do as much damage as the one the Anthem went through that finally caused the 2 companies to change their policy's for sailing through storms and didn't make the news), this was a bigger storm than most, and it was a storm the cruise line was well aware of and warned about for days prior to the decision to sail through it. It was also big enough for Breakaway to delay itself and set a different course home.

The possibility of the storm was mentioned to passengers 4 days prior and it was all the people in Bermuda were talking about when we mentioned what ship we were on. Had it been a freak storm that they were unaware of and weren't receiving warnings about, I wouldn't have been upset.

As far as the size of Summits dinning room, again, I concede you are correct, it is half its original size not quarter (my most humble apologies again on that slip/ mistake!).

As far as the quality of the food (on that cruise in the MDR), the food was some of the lowest quality I have had on any ship and I have sailed on many lines, including budget lines that no longer exist.

My main point is that I paid for a "LUXURY" cruise from a so called "LUXURY" brand and received anything but, and when I took my issues to the cruise line, I was told that if I wanted "LUXURY" I should have paid more and gotten a suite. That isn't good customer service and all other aspects of the cruise didn't help either. Plus, the ship is so concerned about creating new spaces for its suite class guest and creating separation of class for its guest, it keeps overlooking repairs that should be made (like the cracked and broken windows in the solarium), and overlooking how they treat their loyal guest because of the room chosen.

I am fully aware that a lot of things changed since the 90's and 2000's. I am aware a few smaller competing brands have gone out of business. I am aware that "customer service" isn't what it used to be in a lot of businesses, but when you are loyal to a company and spend the kind of money people spend on cruises, some sign of appreciation and respect should be shown by the line when there are issues.

For example, what is happening to Squadra03 and what happened to Freehold. For example (as I mentioned before), we purchased one of the photo packages that was offered on the second day. We went every day and pulled our photos from the night before and handed them to the person on duty at the time at the photo counter.

Now besides the fact they had a new girl who was left in some busy areas to take pictures with little training (I had to show her how not to block the antennas signal on the camera from the flash umbrellas because she was on a corner taking pictures with the antenna aimed the wrong way to send its signal, and she want telling people how they should stand to be in the picture properly, but she was a really nice girl and reminded us of my wives oldest daughter), I figured the people were at least trained enough that when you hand them photos, tell them your room number and name and watch them slip them in a folder in a draw, that they are placing the photo in the right bag.

We collected our photos every day (as mentioned) and the last night when we went to pick up our photo package, half our photos were missing. According to the person In charge of the photo section, they had no idea what happened. They even admitted to the woman we called down from customer relations that he saw us every day picking out our photos and handing them to his staff.

When we asked about pulling them up on the computer, the photos that were missing had already been deleted from the data bank. When we asked for a refund on the photo package, once again, it was something they can't do.

I realize a bunch of people on here hold 'X' as the almighty great cruise line from God and to say anything bad about it is sacrilege. They quickly try to respond as strongly as they can against anything bad being said against 'X'.

These people should realize that 'X' does make mistakes and that people are entitled to their opinions. Like I said, I do follow other forums on here.

And as far as "or maybe cruising just isn't for you any more...." And "I hope you find a cruise line that will meet your expectations and requirements." I would like to sincerely say Thank you!

I love cruising and plan to spend the next 40-50 years of my life doing it (God willing). I have found 2 cruise lines that (at the moment) seem to fit my "requirements" of good customer service and customer appreciation. It really wasn't that hard for them to do so. Plus when I do have an issue, they aren't so quick to say "No! We can't help you!" Or "If you want luxury you need to spend more."

Plus their websites actually work, they don't break down all the time and people actually respond to the emails you send (sorry, slight dig on that one).

I am truly glad so many people are happy with X. I am glad you are happy with the way they are trying to recreate the class system. I am glad you are willing to put up with a line that doesn't believe in customer service as a priority and doesn't put money into maintaining its ships cosmetic issues or its website (sorry, but a company making that much money and having such a cheap and useless site with so many problems. I haven't scene a site that bad since 1996. Sorry! Last dig).

I am truly glad so many of you are happy with your beloved 'X', but don't be so quick jump on the people who express opinions that don't praise the oh mighty 'X' and that are different than yours.

This is a free sight and people are entitled to their opinions without the backlashes because their opinions don't reflect yours.

Again, thank you everyone and sorry I offended any of you holy 'X' followers with my opinions and examples of my experiences. Sorry I miss spoke about the size of the Summit MDR and sorry I didn't think it was necessary to move a gym bag with a box and tissue paper protecting my frame from the back of the top shelf of my closet to the floor, but I was more concerned about my wife at the time and wouldn't expect a cruise ship to sail directly into a storm they had been warned about for 4+ days (risking passenger comfort and safety, as well as damage to the ship) and were advised against sailing into. (Did they even fix the torn canopies on the pool deck yet?)

For those of you in the United States, Happy 4th!!! For everyone everywhere, good cruising and goodnight!

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Crosbystreet, Expedia shows 1133 Aft deck 11 available. If you have a good travel agent you can grab it real quick or change your current booking. I would act fast before someone els grabs it.

Well I hope to see you on the ship! And Congrats! I have 2 agents watching for another AFT to open. I would love 1140 or 1141, they both look cool. Ive read that link you posted http://boards.cruisecritic.com/showthread.php?t=1629443

Was reading that months ago cause I was curios how the deck 11 cabins looked and it is so hard to find pics of them. That was a great post for anyone looking to stay on deck 11. Have a great day!

AVID- So Jealous! Was trying forever to get one of the Aft Aft Deck 11 cabins (1133, 1141, 1140, 1138, 1130) for that cruise. How early and were did you book? I did get a Starboard side cabin on that cruise but am going to try for an Aft Aft next year.

Nice having 3 rooms together in a row. Were you able to remove the dividers on the balcony's? Im trying to plan a reunion cruise with friends and Family next fall and I am hoping we can get a few cabins together and have a large balcony.

I am going on the April 27th Cruise on Summit. I booked an A1 Aqua class room on Deck 11. Anyone ever stay in these rooms before and have any thoughts or pics to share? Unfortunately I couldnt get a full AFT Cabin and the Sky Suites that were left appeared to be in not so great location.

I am on the Starboard side, so I am hoping it will be a great view.