Katgrl494

Just finished a week long cruise on the Silhouette and there was no freshly squeezed orange juice in the Oceanview Cafe. I saw that freshly squeezed OJ was on the room service menu so I ordered it (and was charged $7 even with the Premium Drink Package!) and I can tell you that it was definitely not freshly squeezed. This alone won't affect my decision to sail with Celebrity again but combined with other disappointments it's a factor.

Why would you waste your time, when you can simply walk onboard, go to any bar, and say, "Premium Package, please."?

I had read in another thread that the exchange rate (for those of us in Canada) is much better if you purchase beforehand than it would be if you wait and purchase it on board.

Also, for those who mentioned it, I was dealing with the Enhancement Dept!:rolleyes:

They weren't unpleasant ( just the one woman was condescending) but they were not able to do their jobs properly. mainly due to their "system" and technical issues.

I sail this Sunday, hope it will all be worth the aggravation!

First off, I am not one to complain, I don’t expect perfection and usually roll with the punches and try to make the best of things….

However, I was shocked when it literally took me FIVE attempts with Celebrity to simply upgrade from the Classic Beverage package (that I got as part of het 123 promo) to the Premium Beverage Package.

Attempt #1: Went on Celebrity website and looked up Beverage packages and the system knew that I already had the Classic Beverage package so it showed me an option: “To upgrade to the Premium Beverage Package for $10 per person per day, click here”. So I clicked it and then I clicked on check out. It then showed that I had a new balance owing of $1.062.00!!! Wait, what???? :confused: My balance before was $0. I immediately called Customer Service and the woman on the phone said she would take a look. She said it should only cost $87 per person. She asked me to log out as she couldn’t get in to my account while I was logged in. I logged out but she still couldn’t get in after several minutes she told me to call back in an hour.

Attempt #2: It was late so I called back the next day, spoke to another rep and asked to have my Classic Beverage package upgraded to the Premium Beverage Package, he said "no problem it will cost you $87 per person" I said great! and he asked if there was anything else he could help with and I said no and then he said, please hold. After a LONG wait, he came back and said “I’m sorry but you will have to call back in one hour we are having a technical issue”.

Attempt#3: Called back later, got another rep and made the same request. she said, “I’m sorry, the only way you can upgrade your beverage package is to cancel your original package completely and then you pay the full Premium Beverage Pkg price”. Wait, what???? :eek: When I explained that two other reps had already said that I could upgrade by paying $87 per person she became very condescending and said “I don’t know what you were told M’am but this is our policy”. I then said that it doesn’t make sense since I received the Classic Beverage package as a free perk and that even their own website indicated that I could simply upgrade for a small fee. She then said, “let me take a look at your account” – I gave her my reservation # - after several minutes she said “you don’t even have the Classic Beverage package”. Wait, what?!! I knew I did as confirmed by my final invoice receipt from my TA and by the previous reps that I spoke to. I said, “thank-you, goodbye”

Attempt #4: Called back and the next rep said, no problem it will cost you $87 per person, and I said “great, I’d like to upgrade now please” - then she said she couldn’t get in to my account because someone else was logged in. I hadn’t logged in that day and so I assumed that it was the previous rep that I had just spoken to. I was asked to call back in an hour.

Attempt #5: Called back the next day and the next rep said, “no problem it will cost you $87 per person, are there any other enhancements or excursions that I can help you book at this time?” I ended up booking an excursion as well. FINALLY!!!:)

BUT, I went online today to double check my account details and the upgrade to the Premium Beverage Package was there but my excursion was not! But the cost WAS reflected on my credit card. I am bracing myself before I call them again.

This is only my 2nd cruise, first with Celebrity. I’ve already decided Celebrity is NOT the cruise line for me. Too much stress.:(

This whole ordeal has me worried and has put a real damper on my pre-cruise excitement.

Just wanted to vent. :rolleyes: