revruss

Help, we have a 12:30 flight back to the US and we get off the ship in LeHavre @7:30 am, I am having a heck of a time finding a transfer to the airport, any assistance is greatly appreciated .

The story was very true.  We were on the ship and very safe.  The captain did a wonderful job under pressure.  We had to leave because the state department sent out a message that all USA people get home now.   The flights from overseas and boarder was closing.  My wife and I would have rather stayed on board we left from Melbourne.  If we stayed on we would have had a tough time finding a flight home and stuck in Italy or wherever it ended.  MSC did a wonderful job even if it was half the world and not a full world tour. The crew was remarkable under such stressful positions,

It started about Jan 2.  It was suppose to be a 119 day cruise

WE were on this cruise.  First and foremost the Captain is doing a wonderful job of keeping everyone as safe as he can.  The USA state department sent a message that all USA citizens be sent home before the boarders were closed.  We got home two days ago.  We left Melbourne to La to Vegas.

Would have love to stay on the ship but understand the world problem and what is best for everyone.  There are many French, Italian and Germans still on board.  there was colds that ran through out the ship but no Respirator problems.  I pray for the crew as their jobs as they know them will be in question.

Well first, the $$$ you have spent with Celebrity over the years wasn't exactly for nothing. I am assuming that you enjoyed the product, found value in it, and therefore you got what you paid for. It doesn't entitle you to special treatment beyond what the Captains Club loyalty program offers.

 

Next, The change is for a cruise 20 months in the future. yes, you reserved because the price was acceptable, the itinerary was acceptable etc and you were afraid if you didn't get out in front of it, that there would no availability left. I will wager that at least once you said, "if we change our minds, the deposit is refundable until just a few months before the sail date". making a deposit is not being "loyal". If you wanted loyalty, then you would commit and pay the entire amount due at the time of purchase. All Celebrity has right now are a bunch of maybes. Now 20 months in advance a company comes and buys out (full paid at time of purchase) and buys out the ship. Celebrity would be foolish to pass that up. Since this is so far out, there are few people who will not be able to accommodate the change and walk away with same pricing as when they first reserved (which is no more) and some extra OBC. Since you are one of the few this doesn't work out for perfectly,,,you call them greedy and accuse them of handling the situation poorly. Exactly what more would you have wanted them to offer you? If really sounds more as if it is you being greedy and handling the situation poorly. By the way....every cruise line bumps passengers in favor of charters. Celebrity is among the fairest of them.

 

I'm sorry your plans were upset. I'm sorry you can not be flexible enough to go with the alternatives offered, but you have not been treated poorly at all.

WOW Fish Lover your reply surprised me a tad bit, you made LOTS of assumptions in your reply. I did pay in full, my kids bought us gift cards for our anniversary and birthdays so were able to pay the sailing in full:confused: I also work in the hospitality industry in contracting so I am well versed in what I am "entitled" too and I didn't think my email said I felt entitled, if that was the impression you got from reading it I am most confused as I was mostly venting my disappointment and I thanked folks for listening to my bemoaning. I do enjoy the Celebrity experience and find them a good value for a quality product. Greedy is the last thing I would call myself......we work in ministry as well, don't take a salary and give back 100% of any money we receive to our local community. I don't fault Celebrity for the charter, as a stock holder I understand the business end of their decision. You ask what I would want from them- I would have liked the option of another sailing date that worked for my schedule, and yes I can only take certain weeks off in the year due to the ministry we work in, no kidding the week of April 14th really is the ONLY week we CAN'T go. I fully understand supply and demand and competitive market pricing, I also know full well that Celebrity can offer the option of another sailing at the guarantee price if they want to. I don't really care about OBC other then I give it back to the crew in the form of gratuities and I was not looking for any freebies......I know that may sound odd but it really is the truth. Your reply came across rather hostile:cool: but I thank you for taking the time to share your thoughts.

Disappointing but the damage is done...

Why not do the Eastern itin anyhow? Celebrate your b day and retirement in a suite..EDGE will be all about the ship, less about the ports. We are doing Eastern b/c we enjoy Tortola and not that crazy abt W ports anymore. Just a suggestion...plus rates for EDGE will surely be going up if it's a hit...

After reading through several threads and counting my blessings, I agree, sailing EDGE will be about the ship, and we have never been to Tortola before, so I am going to accept Celebrities offer to guarantee my suite price, maybe we will see you on-board!

Suite pax get more than $250 need to check

 

They also price matched 3/3 for us and upgraded one level (No Charge) and $350 obc (we are CC1)

 

Bob

Bob, was that 350 OBC per person or for the cabin? I am calling Celebrity back tomorrow to verify since I keep seeing $350 on this thread.....

We have decided to take the Eastern sailing and enjoy the ship and our first suite experience:D

So I discovered who chartered the Edge for March 17th. The company is Continuing Education, Inc. Credits while you Cruise, it's a Medical continuing education cruise, sponsored by the American Medical Association for Physicians, Attorneys, Psychologists, Doctors of Pharmacy, Dentists, Physician Assistants and Nurse Practitioners...........so basically BIG PHARMA is hosting a wonderful week on the Edge. Here is the website with the info www dot continuingeducation dot net

We were the 4th customer on the phone to book a suite when Celebrity opened the booking of the Edge, we booked the March 17th Edge sailing for my birthday and retirement cruise and were saddened :loudcry:to get the cancellation/chartered phone call, we really only wanted to do the western Caribbean sailing as we have been to the eastern Caribbean several times, alas the only sailing they are offering for the western Caribbean is on Easter week and we are in the ministry and can't take Easter Sunday off. I know this is a first world problem but we had our hearts set on a suite..... I spent hours on the phone only to be told, too bad, so sad, :mad:we'll give you 250 on board credit per person on any other sailing but will only protect the pricing on March 10 or April 14......kind of miffed at Celebrity right now, we sail them exclusively and have sent numerous customers their way......saddened by the corporate greed and poor handling of this situation.:rolleyes:

Might have to rethink my loyalty, we've spent $$$ with them over the years. Thanks for listening all and I am happy for those folks who will be able to change their plans and enjoy the Edge!

I like everything except the snake!

 

 

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I agree the snake and the apple was not a good presentation.

We were told to tryg Amaretto in our coffee on our last cruise and I have to say it was yummy.....;) it's our new favorite in the morning.

We are on the 18 night Tahitian Treasures cruise on Celebrity Solstice, departing from Sydney on April 3rd. Getting very excited and counting down the days! :)

Greetings Truffle,

We live in Boulder City & are taking the cruise you just took in April. I would love to hear your thoughts on the ports, what excursions you did, where you stayed in Sydney?

Hope you had a great trip!

Russ. & Cheryl from

Boulder City NV