momof3hungryboys

In my opinion this is where Carnival failed.  The total lack of information and constantly changing situation has led to confusion, frustration, and burnt up a lot of good will that people had.

I would hope they give you a refund, I personally think it's the right thing to do, but will they - IDK.

 

2 hours ago, rob6465 said:

If you have cruise insurance for a May cruise and it's cancelled, can you transfer it to another date?

If it is through Carnival - the answer is no.

I just went through this. I'm just out the $288 for Carnival's insurance.  But I do get a FCC in the amount of our deposits for 4 people in the amount of $588, that I'll likely never be able to use.

13 hours ago, loohoo1 said:

I can log on and get to Booking and Order Detail, but there is no link for View Balance Details. Is this because I booked with a TA? Anyone else unable to see this? Thanks!

Your TA will need to make any changes for you.

15 hours ago, RexTurbo said:

Thanks Amyotravel. I found the link, but unfortunately it says nothing about the FCC and rescheduling, just what it would cost me to cancel at present. For those who received a letter from Carnival, does it specify the process for rescheduling?

You can cancel and the penalty amount will go towards a future cruise credit (FCC).  You can call at a later date to have the FCC applied to a new future cruise within 1 year of your original sale date.

26 minutes ago, Maraprince said:

Cancelled our May 25th sailing and rebooked for late June.  However, it seems that not only has the cost of insurance risen along with the cabin pricing for the same ports, same number of days but a different ship, what I paid for insurance for the May sailing cannot be transferred over to the new date.  That means I have lost the insurance cost for the May sailing and now I have to pay once again for new insurance and a  higher cabin price!!!!!

 

It seems if you choose to rebook, you are indeed being penalized!☹️

 

Hoping our cabin rate drops and soon!

 

MARAPRINCE

Don't buy Carnival's insurance.  In hindsight I've discovered it's overpriced and useless.  Go look up insurance from other independent insurance companies that will actually give you cash back and not just 75% back towards a future cruise.

I'm out the $288 I paid for insurance.  Sucks.  That's a lot of money for our family.  And I don't actually think we'll be in a position to book a future cruise using the FCC - so we will also be out that money. 

33 minutes ago, Garf said:

I just cancel my cruise for July 4, on the Breeze.

Did you call to cancel or do it online?

I canceled online but still haven't received an email confirmation.

42 minutes ago, CCLcruiser91 said:

John Heald just posted on FB an update to the cancellation policy:

 

I wanted to make sure I shared that we had listened to your feedback and guests sailing on cruises from May through September, 2020, may now cancel by 30 days prior to sailing. We also are giving you more time to redeem your future cruise credit so you can travel within one year of your original sailing date.

details here and emails coming soon

KEEP CALM AND CRUISE ON

You know I'm still holding my breath for the first email.  Never did receive it.  And once again, John posts vague info and everyone is complaining and second guessing and still absolutely confused about the whole thing. 

I canceled online yesterday morning.  I still haven't received an email confirmating my cancellation or the penalties or what will go back on my credit card.  I don't have hours to spend sitting on the phone trying to get through to Carnival.  On Carnival's FB page a rep said the cancellation fee/penalty automatically gets applied to your account as a future cruise credit.  I guess you have to call about it because it doesn't show up on my account.

I'm just annoyed about the total lack of answers and not being able to speak with anyone.

I'm confused.  I thought if you canceled you had to rebook by March 31st (the end of this month) to get the future cruise credit in the amount of your penalty.  Am I wrong?

I canceled today.  I used the online option to cancel.  But others reported they got an email about the cancelation shortly afterwards and I've received nothing.  I really don't want to spend hours trying to call Carnival. 

I pulled the trigger while I would only lose the deposits because I'm not even sure we would be able to use the FCC by the date given.  I still need to figure out where the FCC is - do I need to contact Carnival?  And did I read it correctly that to use the FCC I'd have to rebook by the end of the month?  I don't even know everyone's schedule to be able to rebook.

The whole thing has been frustrating.

I'm planning on canceling.  My husband and I are both considered in the high risk category.  He is a type 1 diabetic and I'm on meds for my rheumatoid arthritis. 

While I know not going doesn't guarantee not getting Covis-19, the thought of being restricted to our room and then quarantined at some military base sounds like a nightmare.  Just not a chance we are willing to take considering our underlying medical conditions.

Or do I need to call? 

I know what my penalty is, because is tells me on my booking webpage.  What I need to know is does the amount that is refundable automatically go back as a credit to my credit card?

How soon do I have to call to get the penalty amount applied as a FCC and how soon do I need to rebook?  I know the credit has to be ued by March 31st, 2021.

12 hours ago, Tommy friend said:

Also I spent hours yesterday trying to figure out this process and eventually through carnival social media page community forum I received a response from Carnival specifying I could cancel online but would have to call Carnival to get FCC applied to my June cruise. 

On another thread someone had said that the FCC had to be used for the same Cat. or above.  Was you told anything like this when applying your FCC to your booked cruise or was this not an issue because it was the same Cat.?

18 minutes ago, Doggielover68 said:

Absolutely not. We had a hard enough time rescheduling ours within the allowed time period. You have to be the same exact class or above to simply reschedule, or you need to cancel and complete a FCC form that takes 3-6 weeks to complete per the agent we spoke to yesterday. Found the same cruise for January 2021 and switched to that. The whole process took 2+ hours on the phone. 

So, the FCC can only be used for the same category or higher?  Was that in the fine print?  That's not cool, if that is the case.  There already aren't any dates between now and March 2021 that would even work for the 4 people in our group.  Two of us were hoping to just use our FCC on a real cheap lower cat. room cruise.

19 hours ago, pirateg11 said:

No, according to both the fine print on the official letter and a response I got from a Carnival rep, their own vacation protection is non-refundable, and non-transferable.  So wave bye-bye to that portion of what you paid.  

I have a question about Carnival's cancel for any reason insurance - if my penalty is the deposits for our cruise will the insurance kick in and refund 75% of the deposits for a future cruise?  Isn't this what the insurance is for to refund your cruise fare/penalty should you have to cancel.

I'm considering just canceling and not rebooking because there really won't be another opportunity for the 4 of us to cruise together due to our schedules.

3 minutes ago, michelle028 said:

But will Carnival know to carry over our balance for FCC?

I don't know.  The whole thing seems confusing. People can't get any answers from Carnival because of the phone lines being down or super long waits.

Go to MY BOOKING on Carnival's page for your booking

Then click on BOOKING AND ORDER DETAILS

Click on VIEW BALANCE DETAILS

At the bottom of the page is VIEW CANCELLATION INFORMATION

And you can cancel from there.

If I opt to cancel my May 11th cruise, I would get a FCC for the part that would normally be non-refundable.  In this case, it looks like the deposit for each person.

Does the FCC go back to the primary that booked/paid for the cruise OR is the FCC split up to each person on the booking?

If it is split by each person - there would be no way for our family to use it between jobs and the two kids in college.  (Our booking was for hubby and I and our two college age kids).

I should add that I just book the hotel when I book the cruise and then it is all done. In my case, I just booked a cruise that is in 5 months, so went ahead and booked the hotel.

We always stay at the Country Inn and Suites because they have the park and cruise deal, a shuttle bus, family suites, nice pool and hot tub, and free breakfast.

I wouldn't recommend Royal Caribbean. Every night pasta with sauce is available BUT it isn't even very good. On the regular menu there is only ONE vegetarian entree option. My 3 vegetarian kids liked it less than half the time. They would eat a couple of bites and declare it "NOT GOOD".

The menus were not correct. One night they noticed a starter that was tomatoes and feta but it didn't have the "V" vegetarian symbol. So they asked and was told it wasn't vegetarian. I asked our server why it wasn't vegetarian. I was told, "It has cheese!"

The staff seemed clueless at times.

Everyone has to pre-pay tips now, not just MTD patrons.

I love all the info about the freestyle soda machine. It convinced me to sign up for the soda package. :D

I recently booked a cruise for April 2013. I booked my cruise using an online travel site.

I also had to book the same cruise for my parents that are in the UK. I priced their cruise using my online travel site here in the USA and the UK RCCL site and the price was the same. So, I booked theirs through the UK site. That way if they had any questions or wanted to make changes, it would be easy for them.