After enjoying a 7 day cruise on Divina, despite some health issues that arose during the trip (not MSC related at all), my good feelings towards MSC had dissappeared. First, neither I nor my traveling companions next door received the final accounting statement from MSC. Such is supposed to be delivered to each cabin overnight before disembarkation. We, stupidly as it turns out, disembarked thinking that we would be able to get a copy from MSC once we got back home. I have not been able to find a way to email MSC customer service and my traveling companions have had to make multiple calls, each of which ended with being provided another number to call. The last customer service rep to who we reached suggested we contact our travel agent. Why our travel agent would have our final onboard accounting statement from MSC is unknown.
Second, I left one piece of luggage at the terminal at disembarkation. That night when i started to unpack I realized the error. I called MSC the next day and was provided a link (over the phone starting with http:// !!!) to the Chargerback service that MSC uses for lost luggage. I filled out the form and received confirmation from Chargerback that the form had been submitted. That was October 10. By last Sunday I had heard nothing so I emailed Chargerback customer service letting them know that I had heard nothing. They replied saying that they were reaching out to MSC for a response. As of today, still nothing. In addition, I called Port Canaveral and have left messages with their facilities department and have not had a return call. It's not that there should have been a problem locating the luggage, it had the MSC luggage tag on it for Luggage Group 5 with my name and address on it, all of which I have told Chargerback and Port Canaveral. Still nothing.
Frustrated by their lack of response and overall poor customer service.
