Rarett
-
Posts
57 -
Joined
Content Type
Forums
Store
Blogs
Downloads
Events
Gallery
Posts posted by Rarett
-
-
2 hours ago, reallyitsmema said:
We have heard nothing about refunds or FCC and we are quarantined. An announcement was made yesterday saying a consultation at medical was no charge but that seems to only be for those who got otc meds from the triage nurse. If you saw a doctor, you were charged.
I suspect that you all will probably get something from RCCL 'for your inconvenience of being quarantined' look what they did for the Oasis - but also look how they screwed over the 1/6/19 sailing with the crazy 80+ temps in the cabins.
-
On 1/31/2019 at 12:55 PM, MechE31 said:On 1/31/2019 at 12:55 PM, MechE31 said:
what is going to be interesting - Flu is running rampant on Anthem this week -- quarantines etc I wonder how much this cruise will be refunded . . . . Even though its wasnt caused by RCI...(like the AC issues) I'm willing to bet ALOT more than we were refunded !
-
8 hours ago, MechE31 said:
The Foxnews piece is 'pretty' accurate - except we havent asked for a full refund. But the more runaround we get, I would definitely NOT refuse 1.
Now... my update from this morning, before this hit the news - you might find Royals way of compensating, quite, interesting -- oh and it was confirmed that Royals compensation depends on HOW MUCH YOU PAID FOR YOUR CABIN.
I just spent 45 minutes on the phone with Beth Iceknogle (954-628-9323) Royal Guest Experience | Executive Office the highest person the passengers can talk to.
1- Royal Caribbean Executives admit the refund was not fair on the 1/6/19 sailing to *MANY* inside & Ocean View cabins who suffered the most. Those cabins now will receive $400, the same as the Suites.
2- And NOTHING MORE
3- Anthem of the Seas gave 30% to a *FEW* cabins on 1/18/19 sailing due to SAME Air Conditioning Issue.
So basically 'If a lot of passengers have the same issue, here is $400, (This decision made by Exec Team in Miami) now, if it were only a few passengers that have the same issue here is 30% (Shipboard decision)'
Even though the 1/6/19 sailing and the 1/18/19 sailings HAD THE EXACT SAME A/C ISSUES, because fewer passengers had issues on the 1/18/19 sailing they get a better compensation package.
Rick ----------- this is just a public service announcement, you may go about your business.
-
4 minutes ago, Milwaukee Eight said:
Rick, again I don’t believe your compensation was just. What is the minimum offer you would be happy with?
Comparing % of compensation might actually be less than you received based on their cruise fare. Don’t think it’s comparable.
Well if you look at percentages - the cruise after us received up to 30% refund for 4 out of 8 days of being miserable
We received 6% for 8 out of 12 days of being miserable. I would say based on those percentages, 50% would be the absolute minimum of what I would consider fair. Being 2/3s of our trip I would *LOVE* (but dont expect) 66% and again, it wasn't just an inconvenience, we were definitively extremely uncomfortable to say the least, miserable is a better description.
Now does RCI want us to give them a 2nd chance ? well if they truly do, then a deeply discounted 12 day cruise is in order. As with everyone who goes on vacation there were other expenses which we planned for and we would have to incur again (aka save money for) ($700 for boarding our Dog for 16 days - bulldogs are expensive to board due to their medical issues, daily cleanings etc, then travel, hotels etc.) Do I expect RCI to write a check out for our other expenses ? no.. not at all... but the deeply discounted 2nd attempt at a 12 day dream cruise would be easier financially for us to make happen. If they set a time lime 'Within a year' it probably wouldn't happen anyway as we used Dottie's saved up vacation. Again, this last part is a dream, but it doesn't hurt to dream, because you really can not put a monetary figure on 2 years of saving money, choosing to eat in instead of out, or of waiting 2 years for a vacation.
Lastly, we would like to be treated as valued customers - with respect. Is that too much to ask for? 🙂
-
3
-
-
2 hours ago, PhoenixCruiser said:
I just saw the same article on Google
ok latest update, I see you saw the article (thanks Jessica!)
Official RCI Book page - I made a post there - it received a lot of action - like here - Mostly positive - some negative (mostly trolls). After 4 days of the post being up, someone replied and told their story and how RCI treated them. Odd... RCI replied with an apology to them - but I didn't receive one. When I pointed that out to the Page Admin - they said they apologized in a PM to me.... which I pointed out that I did initiate a PM to them - They just didnt send me an apology out of the goodness of their hearts, as they lead folks to believe (More GREAT customer service)
Anyway - Email to the Exec's (Bailey Fain and 2 VP's) 'Thank you, we received your email.. we will investigate... a few days later a call from Mike part of the Exec Something er other group. He expressed how sorry he was, he actually inferred in a very politically and a roundabout way, that he thought the offer was poor - He did admit that the wording on the letters we received in our cabins was horribly written. The part of them not giving us a 'Comfortable place to unwind and relax in' as I stated, they were describing a pub or a dining room, NOT a cabin, how about Rest, Sleep and get refreshed in?' He did up his offer. 'I can give you the same that the suites were given $400 (we were an inside $200) I explained to him, that the offer he was authorized to give to us was also an insult and that I wished to speak with the next person up the chain of command, someone who COULD authorize a fair offer. I know Mike was unable, it was above his pay scale, I dont blame him. I told him to have his Supervisor Beth call me between 930-10am on Thursday. OH and when he mentioned 'This call is being recorded for training purposes' I also advised him that I was recording our call so that there would be no misunderstandings. I asked him to get the recording of our conversation to the higher ups.
All seemed to be 'ok' I just have to wait to talk to the next person. When lo and behold there is a post from someone who was on the Anthem the week after us. And how they were also w/out A/C (couldnt turn off the heat if you prefer) for 4 out of 8 days. She received a 15% OBC (refundable)- *BUT* she talked to other passengers who received a 30% onboard credit and 30% off a future cruise. hummm you break out the $200, its approximately 6% refund (06% not 60) The folks fought with the same issue we did, for 1/2 of the time we did (4 days vs our 8 days) and they got 5 times the refund than we did ?!?!?! - needless to say, I sent an immediate Email to Mike who I spoke with an hour earlier. (5 hours since I sent the email - no reply as of yet)
I have gotten their folks from their page talking/apologizing/looking into it
I have their "Royal Guest Experience | Executive Office" aware of it
I have their Twitter folk involved - when I asked her where to point others too, she gave me the 'Custome Services' number. LOL Obviously she must be joking.
That is the update for today Weds Jan 30 2019 (In my best Walter Cronkite impersonation)
Rick
-
4 minutes ago, mugtech said:
Anyone who had no AC in an inside cabin and received $200 and ever books with RCI again is a true idiot.
Here's the Kicker, we booked another Anthem cruise on the 2nd sea day - BEFORE all of this happened. We were told by the booking gal, that we had 30 days to cancel if we changed our minds.
She DIDNT say if we cancelled in those 30 days we would receive a VOUCHER for a future cruise - so that $200 we got? we didnt get. GRRRRRRRRRRRRRRRRRR
-
*Stands and applauds* But now you really make me mad when you broke it down to $16.50 a day per person - I was already hot under the collar when I've said $100 per person for 8+ days 🙂 🙂 🙂 Very well written.. now... to get this to someone 'in charge' or someone in the Press, or someone who really does give a damn ! 🙂 🙂
Rick
-
2
-
-
1 minute ago, poncho1973 said:
It's not about what you want, it's about what the rest of us posters have to slog through.
yea I know, I was trying to express my disappointment that a new thread MIGHT be a way of reaching other folks
-
2 minutes ago, Biker19 said:
Mods have been doing a good job merging similar themed threads.
Bah 😞 I wanted a new thread for people to see RCI's for what they truly are 😞 was hoping that someone would see it in a new thread vice buried here on page 14 😞 😞 😞
-
19 minutes ago, gaylemh said:
Get your facts straight, It wasn't Captain Henrick on the sailing.
Ouch - Sorry My lady - I've corrected my mistake - I hope you will forgive me
-
22 minutes ago, Rarett said:
Well I started a new thread, that I HOPE will catch someones attention - either at Royal, or one of the travel bloggers or anyone else. Its worth a shot in the dark.
well I THOUGHT I started a new thread, how did it end up here ?
-
Well I started a new thread, that I HOPE will catch someones attention - either at Royal, or one of the travel bloggers or anyone else. Its worth a shot in the dark.
-
We sailed on the Anthem of the Seas Jan 6-18 2019
As a previous thread mentions - Some Cabins did not have any Air Conditioning for most of the trip, some cabins were without for only a day or 2. The cabins who experienced the outages had temperatures as high as the mid 80's (F) 30 (C) - Passengers were given the ROYAL run around when going to Guest Services -
Captain Ban never even admitted there was an issue until about the 6th day, when he announced there was an issue, he apologized, and stated it would be fixed in a few hours.
By the next morning, the AC issue had not been fixed, he then stated on his next announcement it would be fixed 'By Tonight' it was not fixed of course.
We were told by Guest Services 'It will be fixed by 2:30am. Each ETA they gave wasnt accurate at all. I know some of these issues take time to troubleshoot, and to fix, I understand that. Being a technician you NEVER state something is going to be fixed by a certain time - because you now have set an expectation, when its not fixed you only anger your customers more.
The heat was so bad in some of the cabins, that there was a family with a child with a fever, they had no where to go to tend to this child. There were passengers laying in their beds with ice packs on their chests. Some passengers tried to sleep out on the decks. The inside cabins suffered the most, where as the balconies and suites could at least open their door and get some relief by dropping the temperature down to the outside temps. Every trip to GS recieved the same song and dance (and I TRULY believe they never informed their GS of any real information)
I'm a paralyzed veteran - I can not sleep on the deck chairs, heck I cant even get INTO a deck chair without A LOT of assistance, imagine trying to get me back into my wheelchair?
We were an inside cabin, unable to open our 'Virtual Balcony Door' for relief.
I was offered a friends cabin to get some rest who had Air Conditioning - a standard 26" wheelchair does not fit through a standard cabin door of 20-24 inches.
So there goes that possibility.
I am left with 1 and only 1 option, our cabin, and its 80+ degree heat.
The last 4 days of the cruise, our Windjammer and Dining staff were looking haggard, as some of their cabins were also affected - little to no ice available - I received my cheesecake at dinner which is usually refrigerated and firm, it was room temperature and so soft, I thought it was going to melt.
The next to the last night, the temperatures finally started to go down, now to the upper 70's - No.. the AC wasnt fixed as the Captain had announced. We were in cooler waters as we returned to New Jersey.
We received the attached letter in our cabin. RCI being big hearted as they are, 'Gave' us a refund. $200 for an inside cabin for 8 days of suffering ! Oh that is ok, if you were a balcony you got $300, and if you were a suite $400. ONLY TO AFFECTED CABINS - NOT ALL CABINS. Some families had 2 cabins side by side, BOTH with the same issue - 1 cabin received $200 and the other received nothing. RCI's reason for the refund. "regrettably, we've had some technical issues with our Air Conditioning system which has INTERMITTENTLY (?? No AC for a consistent 8+ days is 'intermittently'??) affected parts of the ship. As a result some guest staterooms have unfortunately been impacted. When you choose to sail with us, we always ain to provide you with a wonderful cruise experience and we are sorry we've fallen short in providing some of you with a (HERE's THE KICKER!) Comfortable environment to WIND DOWN AND RELAX.
Since when is a cabin only to Wind Down and Relax, NOTHING about unbearable sleeping conditions, with little to no sleep for those days. They treated our issue as if it they lost A/C in one of their pubs or dining rooms for a night. !
Those affected are not asking for full refunds - (even though the same time Oasis of the Seas received 100% refunds, because about 3 or 4% of the passengers and crew came down with Norovirus, and they had to return to port 1 single day early.) but we would like a fairer compensation than $200 ! (a total insult and slap in the face) There $200 didnt even pay for our parking at the cruise terminal !
When folks went to guest services about this minute refund, we were told 'You will have to call Customer Service when you get home' we tried, and are told 'You needed to take care of this when you were onboard' we tried !
Several passengers wrote to RCI express how bad it was to be trapped on one of their ships with no A/C for 8+ days. RCI's response ?
--------------------------------------
"Thank you for contacting the Executive Office of Royal Caribbean International. On behalf of our Executive Team, I am pleased to respond to your email.
I am very sorry for any inconvenience caused by technical issues with your stateroom air conditioning. I understand your disappointment and can assure you that your feedback has provided us with the opportunity to initiate and make improvements to avoid these same issues in the future. I recognize your cruise was intended to be a special vacation for you and your family and am terribly sorry to learn how your experience was negatively impacted.
Beginning January 12th, 2019 some guests onboard Anthem of the Seas experienced issues with their stateroom air conditioning not cooling properly. The technical issue affected a portion of the staterooms onboard. Our Chief Engineer and staff worked diligently on correcting the issue as outages were reported.
Whilst onboard, you were offered compensation in the form of onboard credit per stateroom. When we offer compensation, our goal is to provide an opportunity for you to return and have the experience we had hoped to provide. After reviewing your concerns with our Leadership Team, we feel the onboard credit offer is fair and reasonable. With that being said, we must remain consistent with all of our guests and will not be providing any additional compensation.
---------------------------------------
THOSE OF US WHO EXPERIENCE THE LONG OUTAGE, WITH HIGH TEMPERATURES, WOULD LIKE TO BE REIMBURSED WITH A FAIR COMPENSATION - $200 FOR AN INSIDE "OVEN" FOR 8+ DAYS IS A TOTAL JOKE !!
Can anyone help us?
Rick Rettinger
Dover DE
Rettinger@Yahoo.com
-
10 hours ago, gaylemh said:
Captain Ban
Captain Henrik Sørensen.
lying sack of S**T we had. 'Oh my senior staff was without Air Conditioning' 'It was 110 on the bridge' (Really? no mention of that from the 'All Access' folks who toured the bridge. The same Sack of.... that told me he would handle big heavy chairs sitting on Handicapped rugs (designated for wheelchair and scootes) in the main theater... and they STILL havent been moved ! His quote 'That should NOT be ! I will handle this right away' - All he wants to do is Hob Knob with the D+ and Pins.
-
12 hours ago, Iamcruzin said:
Have you considered social media. News Paper subscriptions are down with many going belly up. You rarely even see anyone reading them on the train anymore.
What other social media? I mean we are on here (doubt they read this thread) we have a small FB Group (basically to vent and share info) how do you 'hit them where it counts' ? I'm writting to the news organization, TV, Paper, and On-line news. I have no idea how twitter works or hashtags or whatever else. And who would see me? 1 follower? my wife? LOL ANY SUGGESTIONS GREATLY APPRECIATED
-
1 hour ago, What about the customer said:
I just got off the phone with Royal Caribbean. They told me that an "Executive Decision" has been made - there will be NO COMPENSATION TO PASSENGERS for this inexcusable failure on their cruise ship outside of the credit issued on board the ship.
It is clear that Royal Caribbean just does not care about who went through what, how much they paid nor do they care if one cabin had no AC for 2 days or 5 days or what the temperature was. They do not care if it was an inside room who paid more than a balcony or that was worse off with no AC than balconies - in short, THEY DO NOT CARE.
I have to wonder if the Executive Team would never put up with this is it was their money or their vacation that was severely impacted. However, it is not them, or their family members.
I have not seen a more disgusting situation in my cruising history and can only hope that future passengers of this cruise line go elsewhere to a cruise line who is capable of providing the most basic accommodation requirements. Those future passengers in Royal Caribbean Cabin 10185 please know we had temperatures of 85 for most of the 6 days and it was not fixed when we got back to shore. I truly hope you will never go through what we have experie
1 hour ago, What about the customer said:Please google online for ANY stories on Cruising, Anthem, Oasis, etc (especially the 'bad PR stories' - see who the reporters are...find their email addresses and send them your, story ! send with pictures ! refer them to this Thread - Buzz words to use 'Ill baby with Fever' 'Disabled Paralyzed Veteran' (I hate to play my disability and veteran status card, but hey, if it gets someone's attention .... )
-
5 minutes ago, Milwaukee Eight said:
Has anyone reported the current situation on Anthem. It started to warm up a bit here in Florida now.
are you on the Anthem right now experiencing AC issues ? Or are you asking if anyone from this current cruise has given an update. As the Anthem went to Cape Can. The AC still wasnt working properly - they overnighted and it was getting fixed - not sure if it is corrected or not.
-
M apologies, I wasn't trying to single anyone out - I meant in general, as once the topics start to get lost, they seem to get a life of their own.
Rick
-
18 minutes ago, Fastdak25 said:
Did the Escape in 2017, definitely wasn't disappointed. Didn't think the shows were better, but the food and bar selection certainly was.
Not trying to be rude, but is there any chance of sticking to the OP subject?
Thanks !
-
1
-
-
I just got off the phone with the reporter - she would like any pictures that we have - thermostat shots (Try to send the extremes, 80's the higher the better) pictures of folks sleeping on the decks - AND your stories - she will not be able to interview everyone, but the more ... for lack of better words .. Evidence.. The better it will be for us. they are a weekly paper in Miami - who knows who might read the story - If anyone can send our plight to major newspapers (maybe you know a neighbor's cousin's ex-sister-in-law's, new boyfriend who works at one of the papers) - I sent a copy of the 200/300/400 letter to her, and also the reply from the Exec Team that was posted earlier
Her name is Jessica Lipscomb jessica.lipscomb@miaminewtimes.com jessica(DOT)lipscomb(AT)miaminewtimes(DOT)com (I'm not sure if CC allows for emails to be published or not.)
Rick
-
well I sent mine to Ms Jurgensen, Mr Leyva, Mr Bayley, and Mr. Fain .. big wigs at RCI is that where you sent yours? or a different person/address ? I also did a bad review on them
-
TY for their response - would you be willing to post your original email by chance ?
-
I just heard back from a reporter for the Miami New Times. - she asked for more information and said she would look into this. Going to wait a bit for more emails from her, and I'll ask her, if she wants more stories, pictures, facts or whatever. If she does, I'll pass out her email address - so she can get others points of views and stories.
-
Well, I just sent them my email 'book' with as many dates, times, who's, whens and whats. I think their biggest error, and our biggest point is their letter that mentioned "When you choose to sail with us, we always aim to provide you with a wonderful cruise experience and we are sorry we've fallen short in providing some of you with a COMFORTABLE ENVIRONMENT TO WIND DOWN AND RELAX" - I'm not a lawyer, but there MUST be some type of requirements or assumptions of safety for in these cabins. A 'Passenger Bill of Rights' or 'Services to be Rendered' something along that line? well.. I'll let folk know what I hear, and post the letters if possible. For the others who have heard back via Email, can you post the email.. a screen shot or whatever for all of us to read.
Flu on Anthem of the Seas
in Royal Caribbean International
Posted
Royal Needs to step up and care about its passengers - I'm sorry, they dont care, they only care about the bottom line - I'm one of the 'Cooked in 80+ inside cabin for 8 our of 12 days, our friends who are in their 70's had to bare 85 degrees for 8 days. They DO NOT CARE - I had even booked another cruise on the Anthem on day 2 of our 12 day cruise, and was told that I could get my money back if I decided to cancel the cruise within the 1st 30 days. Well after the BS $200 for 8 days of roasting, I cancelled... guess what ! I only get a $200 Credit, towards our next cruise ! so we got $200, and LOST $200. 😞