PEBTRAVEL49

Dear RCCL

We are in receipt of your Members email 13^th December 2022. 

What a terrible shame that Concierge / Lounge Service is being removed as a privilege for Diamond Plus Members.   For us, this was the only thing that separated RCCL apart from Cunard, Disney, Virgin. 

We were due to book on Quantum for 2023 (our first since the pandemic) and our travel agent was just finalising the arrangements before we paid our deposit.  We are now unlikely to proceed with our booking on Quantum as a consequence of this change & sail with Virgin Voyages.  

We know there is nothing you can do about it personally as it's a company policy decision but we just wanted to express our real disappointment and the main reason we have always booked with RCCL - we felt rewarded for our loyalty to RCCL.  In our lifetime we would never be able to attain Pinnacle Club Membership status.  We feel let down by a company we have given plenty of business to over many years.  What a shame.

We hope you are able to communicate our disappointment to senior executives within RCCL (not that it is likely to change anything!)

Kind regards

Paul & Mike

Dear Diamond Plus Members,

As we reflect on 2022, there is so much to be thankful for. Our full fleet is back in service and our ships are once again bustling with happy guests making memories that will last a lifetime.

The Crown & Anchor® Society continues to grow as we welcome new members each day and existing members continue to sail. And while we are excited for the growth of our program, we must remain mindful of our onboard operations to ensure that we continue to deliver the award-winning experience you know and love.

One of the published benefits of Diamond Plus members has been access to the Concierge Lounge on ships that lack a Suite Lounge, including:

Quantum of the Seas

Anthem of the Seas

Ovation of the Seas

Radiance of the Seas

Brilliance of the Seas

Serenade of the Seas

Jewel of the Seas

Explorer of the Seas

Grandeur of the Seas

Enchantment of the Seas

Rhapsody of the Seas

Vision of the Seas

Access has been largely based on guest count and lounge capacity levels, which are assessed on a voyage-by-voyage basis. Due to high counts of top-tier members on most sailings, we have had to limit access to the Concierge Lounge altogether.

As a result, we have made the decision to standardize Concierge and Suite Lounge access across the fleet. This means that beginning on sailings departing on or after December 16th, 2022, both Concierge and Suite Lounge access on all ships will be limited to eligible Suite guests and Pinnacle Club members only. This change is reflected on our updated Member Benefits Grid.

Sincerely,

Crown & Anchor Society