PLGUN

Our refund is in our credit card as of July 10.  Full refund came in 3 different charges.  Submitted request on May 7.  Cruise was June 14.  A little over 60 days.  Our Princess cruise took 113 days so I am glad we are done with cruise refunds. 

10 hours ago, caribill said:

 

How long did it take to get the NCL refund?

Still waiting.  It's been 55 days so far and the travel agent said to call back in Sept if I hadn't heard anything.  lol

Island Princess for May 24, 2020 to Jun 9, 2020

Full payment including refundable EZ Air 10 Feb 2020

Cancel via TA with cancelation form over the internet on 10 March 2020 requested credit card refund minus $200.00 deposit into FCC.

Full refund arrived on credit card this morning with a posted date of 26 June.  It wasn't posted to our account until this morning 1 July.

I called our large box store TA every week for months.  Never yelled, never begged.  Last week I got a TA who called Princess and asked for a supervisor and when that person couldn't help she asked for a manager and was refused.  She was rather direct and critical of their process.  I don't know if that helped getting our money back or not.  There is no rhyme or reason to how this all is getting done.  I think they own us all interest for keeping our money so long.  Even a bank pays me to use my money.

As a side note, our traveling companions were able to talk to our travel company on 10 March, their trip was canceled by phone and their money was returned in two weeks with the FCC of $200.00 the following week. 

Now on to the next issue, NCL refund for full amount for canceled cruise 14 June 2020.   

Thanks everyone, it's been a real trip!

17 minutes ago, ceilidh1 said:

 

 As I said earlier, communication, consistency, and transparency are key - Princess does not appear to have mastered any of them!

 

Thank you for more details.  I agree about Princess.  Even an email from them would be nice.  Instead I continue to get emails to book cruises and absolutely nothing about refunds.  No way!  I've tried to get through the 132 pages of comments but ....

3 hours ago, PLGUN said:

Has anyone waited longer than 90 days?  We are at day 86!  Cancelled on 10 March for a cruise that was to depart on 23 May.  Wondering now that the cruise was cancelled by Princess if we have to start over with the dates.  What a mess.

More information:  I just got off the phone with our big box travel agency.  Interestingly I got an agent I have talked to several times.  She called Princess for me to see what was up with our +$12,000.00 refund with a $200.00 FCC.  We requested the cancellation on 10 March as I mentioned above.  Today I found out it may take another 90 days from the date of sailing.  According to Princess they are going by cruise date, not submission of refund request date.  I am appalled.  

Has anyone waited longer than 90 days?  We are at day 86!  Cancelled on 10 March for a cruise that was to depart on 23 May.  Wondering now that the cruise was cancelled by Princess if we have to start over with the dates.  What a mess.