annie65

I have been dealing with Oman Day Tours for our upcoming Nautica cruise. We wanted to get out of Muscat and it is hard to know what is possible when you don't know the area. Oman Day Tours were excellent to deal with initially on the web. Their live chat was very helpful. Lobna and Sarah did a great job of guiding me through my choices and answering my myriad of questions. We finally settled for the half day tour of Nakhl Rustaq and then we have been able to add in two hour tour of Muscat. We were sad we didn't have time to go on a full day tour to Nizwa (the ships are not always in the ports long enough!) but what Oman Day Tours has put together looks to be an interesting tour giving us a real sense of Oman rather than just looking at Muscat. Their prices are good and their communication by email was answered promptly. The only criticism is that I sometimes had to ask more than once to get the full details of the information I was needing in order to make a decision. Overall I would rate them very highly for their patience and their emphasis on working through the choices with me, and then delivering the best option possible that met what I wanted to see, within the timeframe we will have in Muscat. Well done.

Interesting1 I am ready for another battle on board Insignia. We had been overcharged for Nautica last year and I have a letter from the booking lady on board Nautica confirming US$1000 has been transferred to our OBCs for our Insignia cruise (wouldn't just refund it). According to my TA Oceania has not recognised this and tells them we have far fewer OBCs. Despite the letter, they refuse to adjust the OBCs.