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BigBertha81

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Posts posted by BigBertha81

  1. I have a cruise booked with a travel agent in August 2016 and I booked one for February 2017 that I do not believe she can see. I say this because I asked her about cruises for this time period and she is still trying to get me to book even though I have already booked direct through Carnival. I would feel bad but I get tired of having to go through her and her info is often incorrect. [emoji19]

  2. I just wanted to say thank you to Saint Greg and everyone who has asked and responded to questions. I would normally never book through Hotwire and use their hot deals option as I would have been paranoid of the results.

     

    However thanks to the information you guys provided I was comfortable using this option. I booked the 4* French Quarter Bourbon St option and got Astor Crown Plaza which I am very happy with.

     

    Thanks again

  3. I have also had this issue with dining as well. When I was 90 days out I booked my restaurants and then I tried to change them last week. Once I removed a restaurant to swap it with another it charged me for the reservation. NCL stated its trying to use my Illusionarium reservation as one of my meals (but I've already paid for it in full). Ill have to fix it once I board the ship.

  4. NCL's website is all form over function ... it is pretty to look at, but pretty awful to actually do anything you need to do.

     

    Call them on Monday. Maybe if we all stop using the website, which is the least expensive way for NCL to service their customers, and call them for everything (the most expensive way for NCL), they will fire the web designers and get it fixed.

     

     

    So true, either way it's a gamble. If u speak to the wrong rep they could destroy your reservation... you could also destroy your own reservation so I guess it's a win win. Lol

  5. I originally booked the 3 meal dining package and then decided to add Illusionarium on as a surprise for my daughter. I later upgraded to the 4 meal dining package and everything was fine with my booking and reservation. Today I decided I wanted to swap La Cucina for La Bistro. I called customer service but when the rep tried to swap a restaurant she stated I owed $80 plus dollars (can't remember the exact amount) to add this on. So I told her never mind just add La Cucina back as it originally was. She tried to switch it back but now it's stating I still owe $80 something dollars. She then states its counting Illusionarium as 1 of my dinners. However I paid full price for Illusionarium $53.09. $35.39 for me and $17.70 for my daughter (she got a discount because she's a child).

     

    Thinking the problem was Illusionarium I asked them to simply remove it, add my fourth meal and then I would go back in and purchase it again. Nope didn't work, instead of it refunding me $53.09 it tried to refund me $35.40 which is the discounted amount for the tickets. I spoke with 3 different reps who spoke with supervisors and still no resolution. They stated it was a computer issue and I had to wait till Monday to get it resolved hopefully. Has anyone else had this issue before? Am I missing something? Thanks for your help and suggestions.

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