relldy01

I feel your pain.  My cost was over $3000 and AMX silver kept trying to make amends but to no avail.  They finally said that I would have to contact TAP again and again.  Took 3 months and TAP finally did refund my credit card.  WHEW!!  What a mess.  Good luck!!  

Completely understand.  It took me 4 months also and I called every few days and got all the promises and apologies but did finally work.  Good luck!!

Absolutely!!  It took so long because all of the agents kept transferring to another and then another and I got promises from all.  Finally did get it but wow!!  Was not easy!

I understand!  It took me 4 months but I finally got my money back and I would not quit as it was over $3000.  Probably not going to use TAP again if they are still in business!!

That is great!  It only my 4 months to get my refund!!  Finally!!!

I spent from March until last week trying to get my money back from a trip first class trip booked from Florida to Dubai!  Don't give up but keep calling and calling and calling.  They are one of the worse.  It was horrible!!  I just wouldn't quit and refund was finally put back on AMX card.  Good luck!!  If you want to talk to me---message me and I will call you.  Carol

It has been two weeks and I am still waiting for AMX to send me the vouchers from TAP as email stated.  UGG!!!

I have a serious answer.  As a AMX Platinum, I have had issues before and yes, they have given me credit until the dispute is decided.  If I am wrong they add the charge back on if and if I am right, they keep the charge off.  That has always been the case until this flight.  What has changed??

That is reassuring!  Thanks for your response. 

18 hours ago, em-sk said:

 

Going back to your original question of will TAP be around in the future.  I think that is a given.  The TAP shareholders include the government of Portugal and it is extremely unlikely the government would ever allow TAP to go under.  It is critical to their national tourism strategy.

 

The other major shareholder is a fellow named David Neeleman who was part of the team that founded WestJet in Canada, then he went back to the US and founded JetBlue and then went to Brazil and founded Azul Airlines.  

 

According to my email from AMX I will receive credits.  I have asked them to explain how that works and have not heard yet!  Very disappointed in AMX.  I like Lois are going crazy trying to deal with this.

Thanks for your assistance with this issue.  We did not have a round trip but only a return flight.  I called TAP and they told me the flight was canceled.  Not sure of the timing of AMX.  

They canceled.  We have to cancel through AMX and they said TAP will only give us a voucher.  

TAP did cancel the 4/16 return flight

36 minutes ago, Fouremco said:

Unlike Celebrity, who cancelled the cruise, TAP didn't cancel the flight. Consequently, issuing a voucher instead of a refund is understandable. 

 

One point that you might want to double check is the expiry date of the voucher. Do you have to actually fly by 12/31/2020 or do you have to book a flight by 12/31/2020? When I've cancelled non-refundable flights in the past, the voucher's "use by" date was for booking, not for flying.

TAP did cancel the 4/16 return flight.  

Was anyone scheduled for a flight from the cancelled Constellation leaving Dubai 4/1?  The ship was scheduled to leave from Rome and then changed to Barcelona and then cancelled all together.  Our flight was booked through American Express Travel and the Tap Air (air portugal).  TAP is refusing to refund our monies and American Express tells us that TAP will give s a voucher but no information on how to receive that voucher.  TAP will not discuss with me and states that we must go back through AMX.  According to email that I received, from AMX,  we must travel on TAP before 12/31/20.  Celebrity is paying for our change fees (thank you, Celebrity).  Does anyone believe that TAP will continue to be in business after this virus is gone?  What a mess!!

Thank you, Cruzin Carol, for suggesting this app. I just got it, and it's GREAT!

Love the app! Just what I was looking for. Thanks, Carol

Pretty experienced but still over pack!! Finished a Transatlantic in April and going on another in November from Barcelona. My suggestions: try to take 2 tops for each bottom remember that you can wear the same thing more than one time) who will remember, don't take every piece of jewelry that you own ( you will find that you wear lots of the same jewelry on different days) again, who will remember?