cowzrul

Cowz, what reason did they give you for not honoring the $400 with you screen shot? Was it because the entire screen isn't captured?

No, all they kept referring to was that you can't take Crown and Anchor credit and OBC at the same time. I calmly asked them who in their right mind would give up $400 for $25 and nobody I ever spoke with at Royal Caribbean answered that question. The first lady I spoke with "Rose" said I couldn't speak with her supervisor. Was pretty ugly about it to so I called back and got a different representative. That gentleman actually agreed with me about the screen shot but said he couldn't do anything. I explained to him if the two "credits" aren't allowed why are they in my final check out screen when I made booking? Again, proof didn't matter with RCL.

My wife and I started cruising late in life due to my Military career. In 5 years we went from 0 days to cruising 47 days with RCL. They won't go broke by losing me but I know all it would have took was a little reasoning to keep me as a customer.

At the end our cruise, I asked on board about the $300 OBC and was told we didn't have OBC and I would have to contact RCCL when we got off the ship. I was told by RCCL earlier this week that no we didn't have OBC because we had a $75 Crown and Anchor credit. I said why would I take a $75 credit and turn down a $300 OBC. He said we were given misinformation but there is nothing he can do. I said we spent the $300 OBC given what we had been told prior to boarding.

Exact same thing happened to us. Except ours was $400 OBC and only $25 CA credit. Total screw.

Screen shots are certainly one of the best suggestions we have had from CC. We had an OBC & cruise pricing issue a while back, and when we said we had a screen shot the call centre person went quiet. They hate it when you can prove what you were promised. Or maybe they were happy that we had evidence so that it would be less of a "we were told" scenario.

Screen shots did nothing for me. So many calls with Royal Caribbean with no resolution. I gave up.

Fast forward and I just had to cancel an upcoming cruise due to immediate family member not given long to live. Called and was told I would get my money back since it was before the penalty date. Just had to call again after a week. After 47 days logged with Royal Caribbean I think we will select another cruise line. This is horrible customer service.

Our balcony was directly above the rubber boat that was launched. I echo the OP on this. The crew handled this in a very prompt and professional manner. I was real scary watching those strobes flashing in the dark as the boat approached each one to check for the man. As best I could see it was the last or second to last strobe that they found him at.