Samm11uk

The princess one we considered as an alternative was priced very similarly. It was only the itinerary and dates that swung P&O for us

7 hours ago, herbertvwright said:

too bad we had to pay £120 to book the seats and P&O did give £120 OBC . too bad for customer experience.

Sorry? Not quite clear what you’re getting at?

9 hours ago, terrierjohn said:

Now here is something that I do agree with you regarding P&O passenger services, their attitude seems to be that passengers are an annoyance that stops them from having an easy job.  Unfortunately it won't improve until Carnival force them to adopt the more can do attitude that is normal on US run cruise lines.

Exactly. Something their competitors seem to do much better

I’m really not bothered by the lack of freebies. That’s life. What annoys me is their inflexibility in their system - that makes what should be relatively easy - i.e booking a surprise, that bit more difficult for me. 

Well I guess we have different expectations of what makes a customer feel special. The cruise market is highly competitive and I could easily have given my business to a competitor and probably will do in the future.

They couldn’t pay me to have waiters singing. My partner (and I) would hate it! But that’s just us. I guess we’re all different and you can’t please everyone 

I don’t expect anything for free in this world but when we’ve spent an awful lot of money on premium flights and superior deluxe balcony, the little touches are what make it. Be that a free gift or even a “congratulations” greeting by the call centre staff, neither of which I’ve had. We’ve chosen to spend 2 very special life events with P&O and that’s not even been acknowledged. 

I tried to book a surprise gift (prepared to pay obvs.) but told that the only way to arrange is to book now and get a voucher in the cabin, propped up on the desk on our arrival. Spoiling said surprise which isn’t needed until 11 days in to our cruise. They can’t put it in an envelope or alter their system so looks like I’m gonna have to do some sneaking around when on board instead- worrying that it’s gonna show up on our on board account - not what I particularly want on my holiday. This on its own isn’t a big deal but following the problems with my flights I’m not left with a good experience of P&O

I've not even  sailed yet and am left feeling disappointed and upset. Really disappointed in the service I've received from P&O. Trying to book two surprises for my partner on his 40th whilst we are on the cruise and being met with brick walls. No offers of complimentary items for the special occasions which we did get on Princess. I was also told the wrong date for booking flight seats, so missed out and had to pay £120 to book the seats, just so we can sit together. We now have two seats we didn't want. P&O did give me £120 OBC but now the problems with the surprises have left me feeling like I don't want to sail with them. Really hoping the experience once on board will be much better? :(