Opinions please I am so confussed

[Tommytoolhire]

Hi,

We were on the first Dream cruise, I did post a review on here when we got back. There is no way that I would go back on the Dream until it has been refurbished.

 

We had cold food, plumbing problems, wet carpets, horrible smells, faulty lifts, faulty lifeboats, slow service and a lack of advertised facilities. Thomsons are now finally admitting that they are having some issues which they claim to be resolving as quickly as possible, but reading the reviews the whole thing is getting worse week by week. I can't see such deep rooted problems being eliminated without a major overhaul.

 

My advice would be not to have a false hope that things will be resolved by the time you are due to sail, but to think how much worse it will be!

 

I have tried to give an honest opinion to help you make a decision. I just hope that whatever you decide you have a really good holiday.

 

Tommy

[Jim The Scot]

Anyone tell me the E mail address for Thomson that actually replies. I have E mailed Pre Travel services twice today and have 2 automated replies telling me that I will recieve a reply in 28 days...not a lot of use as we leave on 22nd June

 

Thanks

 

Try

 

contactus@thomson-cruises.com

 

 

 

Used this address numerous times and had same day response

[annie60]

Please help, I am going on the Dream on the 8 June for 2 weeks, can anyone tell me what cabins or decks are involved in this shambles, I am on deck 6 with an uneven number. Someone mentioned that it was only the uneven cabin numbers that are affected can someone please clarify this. This is my first cruise and I am horrified by all the comments.

I can't cancel due to fixed holiday dates and just wonder what is really in store for us. We should all be looking forward to a special holiday with hard earned money not dreading it.

No one has specified if the whole ship is affected or if it is port or starboard cabins and areas.

[annie60]

Please help, I am going on the Dream on the 8 June for 2 weeks, can anyone tell me what cabins or decks are involved in this shambles, I am on deck 6 with an uneven number. Someone mentioned that it was only the uneven cabin numbers that are affected can someone please clarify this. This is my first cruise and I am horrified by all the comments.

I can't cancel due to fixed holiday dates and just wonder what is really in store for us. We should all be looking forward to a special holiday with hard earned money not dreading it.

No one has specified if the whole ship is affected or if it is port or starboard cabins and areas. I would appreciate any information as we running out of time.

[its,only,me]

Try

 

contactus@thomson-cruises.com

 

 

 

Used this address numerous times and had same day response

 

yes same here :)

 

 

 

mrs.c

[livingston]

Thanks Have E mailed Thomson at the address you gave me. Will let you know what the response is....no doubt the same standard reply that all OK and only isolated complaints

[vwgolf]

I feel some people did complain for the sake of compalining, not that im saying some people didnt have valid points for complaining, but for example i heard one older couple say about the food and the fact there wasnt much choice in the orion,

 

You've made a good point. I've been on five Thomson's cruises and these have always been excellent. But there are always moaners who seem to want to pick fault with every little thing. We sat with one couple last year who had complained that the bar was too cold. I told them they should have done what I did – put a pullover on! That said, the Dream does appear to have some serious issues with the plumbing that merit genuine complaints. I just hope that these have been addressed by 10th August!

[vwgolf]

Thanks Have E mailed Thomson at the address you gave me. Will let you know what the response is....no doubt the same standard reply that all OK and only isolated complaints

 

Thinking about emailing myself but it seems a bit pointless knowing full well that I'll only get a standard reply about how the incidents are few and far between and they are confident everything is being resolved.

[Judaism]

This is a reply I received last night. Looks more promising....perhaps

 

 

Hi Laurence,

Thank you for your reply.

As I previously stated we have maintenance teams on board who are currently working on the problems occurring, we are ensuring that all our staff are working to their best abilities to resolve this.

We are assuring all customers that the issue is going to be completely resolved in the very near future. As you are not travelling until August we are confident that this issue will not be affecting us by then.

Many thanks again for contacting us.

Kind regards

Katey

Cruise 'ContactUs' Team

Service Centre - Swansea

email contactus@thomson-cruises.com

[Jim The Scot]

This is a reply I received last night. Looks more promising....perhaps

 

 

Hi Laurence,

 

Thank you for your reply.

 

As I previously stated we have maintenance teams on board who are currently working on the problems occurring, we are ensuring that all our staff are working to their best abilities to resolve this.

 

We are assuring all customers that the issue is going to be completely resolved in the very near future. As you are not travelling until August we are confident that this issue will not be affecting us by then.

 

Many thanks again for contacting us.

 

Kind regards

Katey

Cruise 'ContactUs' Team

Service Centre - Swansea

email contactus@thomson-cruises.com

 

"We are assuring all customers that the issue is going to be completely resolved in the very near future." As you are not travelling until August we are confident that this issue will not be affecting us by then

 

What an absolute cop out,what about those that have already travelled and those due to travel before August.I`m off in just over two weeks and nobody from Thomson has contacted me to reassure me :confused:

[Judaism]

I've send 4 emails to Thomson's now, and on each occasion I've had a prompt reply.

 

I told them that we were wewre going on Thomson Dream on August 10 which is why they mentioned August in the reply.

 

It's not ideal, but at least it's not the usual standard reply, and they seem very aware that problems need to be resolved really soon.

[livingston]

This is the response I received from Thomson. Tried to call re what amendments are available but office closes at 7 Will try tomorrow.

 

Thank you for your email regarding your forthcoming cruise,

 

Thomson Cruises can confirm that the Thomson Dream has recently experienced some plumbing issues.

 

The ship’s engineers are working extremely hard to rectify the situation as quickly and efficiently as possible. However, we understand that these issues may cause some discomfort to guests and we would like to reassure everyone that the situation will be resolved as soon as possible.

 

Thomson will continuously monitor the situation closely and update guests accordingly. We appreciate your concerns and hope that the above will go someway in reassuring you and other guests that we are doing all we can to rectify the situation and make to everyone of our cruises enjoyable for all our customers.

 

If you have any further concerns, requirements or wish to amend your cruise please do not hesitate contact us on 0871 230 2800 pressing options 1 and then 2, and one of our dedicated cruise specialists will be happy to help.

 

Thank you for contacting Thomson cruises

 

Kind regards

 

Gemma

 

Cruise 'ContactUs' Team

Service Centre - Swansea

email contactus@thomson-cruises.com

[BINGONED]

Please help, I am going on the Dream on the 8 June for 2 weeks, can anyone tell me what cabins or decks are involved in this shambles, I am on deck 6 with an uneven number. Someone mentioned that it was only the uneven cabin numbers that are affected can someone please clarify this. This is my first cruise and I am horrified by all the comments.

I can't cancel due to fixed holiday dates and just wonder what is really in store for us. We should all be looking forward to a special holiday with hard earned money not dreading it.

No one has specified if the whole ship is affected or if it is port or starboard cabins and areas. I would appreciate any information as we running out of time.

annie,

on another subject i said it could happen at anytime we were on the mid ship no airconditioning,toilet not flushing, a woman had been on the ship the week before had no problems even the smell was slight but the second week her toilet flooded for 3days,its totally pot luck she was on the 7th floor we were on the 6th floor.i can say a lot more but id probably be a MOANER by picking faults:rolleyes:

[alliballi]

Well thank you all I have come to my decision and despite the concerns my Grande Suite and other factors that made me pick dream have outwieghed what MIGHT HAPPEN :( I am going to pay our balance and hope for the best in hine sight I would have went with P + O or celebrity and saved myself all this worry but I chose Thompsons for a more fun laid back holiday and the dream as it had more facilities than there other ships. I am going to watch reviews with interest and when Aug the 10th comes along I will make the very best of it, and if it is a shambles and I think I have been ripped off I will shout very loud LOL.:rolleyes:

 

In my heart of hearts I want to believe by then they will have pulled there socks up.

[Jim The Scot]

Here is a post from the other site who is due to join the ship in a couple of days who had called Thomsons to voice their concerns after reading the reviews ...Thomson sent the following email

 

 

 

I rang Thompson with a view to try to change this holiday. however they assured me they ahve solved the problem with the bad smells. They sent me a email to confirm this and to say no cabins with plumbing issues will be used.

Below and section from their email: "Thomson Cruises are pleased to confirm that the recent plumbing issues experienced on Thomson Dream have now largely been resolved. The technical fault causing an occasional unpleasant smell found in some parts of the ship has been corrected, and the smell has disappeared. Regarding the plumbing issues, there are a small number of cabins that are still affected but these will not be occupied by customers until the problems are completely fixed" They go on to say there has been no smell for 48 hours!!! (Time will tell I will leave a review on my return). While plumbing maintenance and repair work is still continuing on the ship, we are confident that the remaining issues experienced will soon be rectified. Recent reports from our team onboard confirm that the mood onboard is positive and the majority of passengers appear to be enjoying their cruise."

[stevedeccaman]

see my thread [URL="http://boards.cruisecritic.com/showthread.php?t=1213635"][COLOR=#de203e]thomsom reply re dream 6/6[/COLOR][/URL]

stevie