tomtal Posted July 13, 2010 #26 Share Posted July 13, 2010 Brilliant! I join your laughter (or maybe tears?). I don't think this is indicative of the service you will get on your upcoming cruise which I'm sure you will enjoy, and hopefully they'll get it sorted soon. What I really don't understand (and obviously nor do they) is why the London office seems unable to explain it to them. Link to comment Share on other sites More sharing options...
KBC Posted July 13, 2010 #27 Share Posted July 13, 2010 Good News. I accessed the HAL website this morning and it appears that the 'currency' problem has been resolved. Certainly the Dining and Shore Excursions were showing a $ symbol rather than £. The actual numbers remain the same. Happy Cruising....:) Link to comment Share on other sites More sharing options...
tomtal Posted July 13, 2010 #28 Share Posted July 13, 2010 Yipee - result. Thanks for giving us the nod and wink. All appears to be correct now. Link to comment Share on other sites More sharing options...
English_in_Spain Posted July 13, 2010 #29 Share Posted July 13, 2010 One of the problems we have had over the years with HAL is that they seem to think all their passengers are from USA. Whether it is bookings, flights, special offers etc. Also once onboard they are not geared up to cope with non US passengers, no matter how many are aboard. Sometimes it is just the smallest detail like all the trivia questions being about US TV programmes or it maybe the entertainment which no one outside US can understand. A nice touch though on our recent Noordam cruise. On each leg the captain (John Scott) held a cocktail reception for non US passengers. Link to comment Share on other sites More sharing options...
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