Glory Propulsion Problems

[prekteacher904]

I was one of the unlucky passengers to be aboard the Glory on Feb. 19.

We left port on the 19th, we got to our first port of call, Nassau on the 20th.

We were allowed to disembark, and all seemed well, people went off shopping and their excursions. We all got back at our posted time, everyone in a festive mood since we left Florida. The Crew was another story. They were not overly friendly, and this was a major complaint among most of our sailing companions. I was in a group of 40. Long about 3 in the afternoon, and we had disembarked, we were told that there were propulsion problems and that we would be in port a little longer. Then we get another announcement that the itinerary will be changed, instead of St. Marteen and Thomas, that we paid for, we would now get the cheaper route of Freeport and Key West.

We were told we were all receiving $100 shipboard credit. That was our options. We were not told that we could use their vacation guarantee. No announcement was made to that fact. Rereading the little welcome aboard booklet, you have to let them know, before that first disembarking, that you are not satisfied and you want to go home. They, CARNIVAL, allowed us to disembark before they informed us of the problems, although the Crew said it was known before we left Florida there were problems. Carnival people did have a meeting in the Amber room regarding the situation with a small handful of passengers, but there was no general announcement to the rest of the passengers on the ship. When confronting the pursers office, about this selct few meeting,they became very indignant. Many of us have no idea why a select group was given the option of leaving and getting a refund on days not used, even though the welcome aboard booklet states that you have to tell them before the first port of call. Port charges should at least be refunded to all of us. Carnival did not play fair with all the passengers. We paid for a more expensive trip and got their cheaper version. They knew they had problems and talking to ground crews on the return, they told us Glory has had problems for several months. $100 gift of shipboard credit does not quite cut it. As a consumer I should have been treated better, this was not my first cruise with Carnival either. I definately will not be back, and I definately will pass the word as to how we were all treated on this cruise. There were 40 in the group I was with and they all feel the same way. The majority of our group were RC cruises and this was their first time with Carnival. Guess what it was probably their last.

[corina27]

You should try sending a copy of this letter in the mail to Carnival.

[prekteacher904]

Many of us called Carnival and their customer service is just as bad as the

personel on the ship. They told us $100 shipboard credit was more than fair that the Captian was being generous. From what I can find out this is standard on most Carnival cruise fiascos.

I feel the way things were handled, how the crew acted, is all a reflection of the Cruise Line and the Captain that sails this ship.

[finoky]

You are certainly entitled to feel this way. I haven't read any reports on here speaking positively of how things were handled. Hope your next cruise is much better no matter which line you choose.

[stlrboo]

PLEASE send a written or typed letter to Carnival. E-mails and telephone calls will get you NO satisfaction most of the time. It's a great cruiseline and their prices are right, but their customer relations via e-mail and phone leaves a lot to be desired. :(

Please let us know what response you receive after you have sent the letter.. :)

[TXRoo]

If no one was told before they disembarked, then how did some of the passengers take the vacation guarantee? I believe it said in some of the articles posted that people DID take advantage of it.

[prekteacher904]

I plan to do a letter today when I get home from work. I think the other people in my group plan to do so. I plan to send registered mail.

Not all passengers were treated equally. This is the whole problem and of course the crew was in a bad karma from the start of the trip. That did not help any.

I have been on Carnival ships before and had a great time.I even go to the repeat Cruiser reception.

This is why I was so surprised at what transpired and annoyed.

[RRCRUISE]

TXRoo, I read that post too. I was thinking the same thing. I would imagine that out of 3000 passengers, there are some who do take advantage of this anyway without this type of a problem. Some people may have gotten ill, seasick, or whatever and just told Carnival they wanted off due to they weren't happy with their cruise and were taking advantage of the vacation gurantee. On one of our cruises, there was a lady who was a first time cruiser at our table that was sea sick even though the ship was "still". She said can't watch TV at home as she gets motion sickness just by watching TV....I'm thinking to myself "why a cruise then if you can't even watch TV." LOL

[calyptoe]

I am also trying to put together a complaint letter to Carnival.Does anyone know of an address in which it would get the most attention?

 

All of us who experienced this joke of a cruise should try send our complaint letters to the same office.legally.i'm sure they could screw us to the wall....but hopefully they will do the right thing....lets keep this thread going.....by the way....there are several other boards on this cruise under differant titles:mad:

[Nonesuch]

I am also trying to put together a complaint letter to Carnival.Does anyone know of an address in which it would get the most attention?

 

All of us who experienced this joke of a cruise should try send our complaint letters to the same office.legally.i'm sure they could screw us to the wall....but hopefully they will do the right thing....lets keep this thread going.....by the way....there are several other boards on this cruise under differant titles:mad:

 

While old fashioned, complaining by sending an actual letter will always get better results than email/fax.

 

Consider CC'ing your local newspapers travel editor, and the FMC (Federal Maritime Commision)

[stlrboo]

I know it's tough for you to look at the back of their brochure, as you are busy hollering at everyone, but here it is:

Carnival Cruise Lines

Carnival Place

3655 NW 87 Avenue

Miami, FL 33178-2428

I'm guessing "Attn: Customer Relations", would be a good place to start! ;)

WHEW!!

[marktac]

I know it's tough for you to look at the back of their brochure, as you are busy hollering at everyone, but here it is:

Carnival Cruise Lines

Carnival Place

3655 NW 87 Avenue

Miami, FL 33178-2428

I'm guessing "Attn: Customer Relations", would be a good place to start! ;)

WHEW!!

 

 

Equally difficult to read would be your contract with Carnival that stipulates that they reserve the right to modify, shorten or even cancel the cruise completely. While often a line may offer some sort of compensation for the missed portion, they really aren't under an obligation to do so.

 

We have done Western Carib cruises when we booked Eastern, and the other way around, all because of hurricanes. They can't be planned around either.

 

While I'm sympathetic to not getting what you expected to receive, you did get a 7 day cruise, free food and some sun. Beats the bejeepers out of a week in Saskatoon this time of year, in my humble opinion.

 

Now, if they stuck you in port, didn't open the casino or bars, and didn't fill the pool, you might have a real beef. But, they didn't. They made some lemonade from your lemons.

 

Chances of Carnival offering anything else is somewhere between slim and none, especially if you berate them about their "poor service". Try a little honey instead. Goes a long way.

 

Mark T.

[Another Cruise]

I keep reading these posts from people who were actually on this cruise. I don't get the impression they're complaining about the changes made because of mechanical problems. These people are complaining about how Carnival handled the situation. Or maybe "didn't handle it". Too many people from this crusie say the same thing. I don't see how those of us who weren't there can attack them. Personally, I think if what they are saying is correct, then complain away. We could all be on the next cruise that has this same thing happen. If they let Carnival know what took place, and how it was handled, then maybe the rest of us will benefit from it.

[prekteacher904]

I keep reading these posts from people who were actually on this cruise. I don't get the impression they're complaining about the changes made because of mechanical problems. These people are complaining about how Carnival handled the situation. Or maybe "didn't handle it". Too many people from this crusie say the same thing. I don't see how those of us who weren't there can attack them. Personally, I think if what they are saying is correct, then complain away. We could all be on the next cruise that has this same thing happen. If they let Carnival know what took place, and how it was handled, then maybe the rest of us will benefit from it.

 

Thank you, you read what we are saying! The treatment by Carnival was not nice and the pursers desk was downright rude, not just frazzled, they were rude.

[Mississippian]

Equally difficult to read would be your contract with Carnival that stipulates that they reserve the right to modify, shorten or even cancel the cruise completely. While often a line may offer some sort of compensation for the missed portion, they really aren't under an obligation to do so.

Mark, several people have expressed your viewpoint, and in my opinion it is wrong. To not compensate people for this type of lapse is so outrageous that Carnival must, under much case law, inform potential customers in giant type in every advertisement for the cruise line. In short, every ad for Carnival must inform the potential customer that if the ship breaks down, the cruise line will screw the customer.

 

Absent such a warning, in BIG TYPE, separately bargained for, I think a strong argument can be made for legal redress.

[randyat1001]

I find it interesting that on Carnivals web site there is no mailing address listed to send comments or complaints. There is a form for email but my experience with those is that unlike an e-mail you send to an e-mail address or a letter you can confirm delivery of there is no record that you ever sent anything.

[big_duck]

Thank you, you read what we are saying! The treatment by Carnival was not nice and the pursers desk was downright rude, not just frazzled, they were rude.

 

I too was on this cruise and have a different take. With regards to the Pursers desk being rude - passangers where told repeatedly over the ships PA NOT to go to the Pursers desk because they had no additional information to offer -- Passangers did anyway.

 

Nothing spreads faster through a ship than a rumour .. nobody knows all the facts.

 

Having decided to make the best of a bad situation, the rest of our cruise was ruined by the constant whining that was going on by those who decided not to. The service, food and other aspects of the cruise where the same as I remember from other cruises, but for some, because of change in itinerary any perceived problem got blown way out of proporation.

 

We too were upset and I plan to send a letter of complaint to Carnival for there part in damaging out "Vacation of a lifetime". Consider this yours.

[ccletzgo]

I find it interesting that on Carnivals web site there is no mailing address listed to send comments or complaints. There is a form for email but my experience with those is that unlike an e-mail you send to an e-mail address or a letter you can confirm delivery of there is no record that you ever sent anything.

 

 

this is the address on the comment card: (HOLY COW.......I can only imagine the comment cards from that sailing) :eek:

 

Carnival Cruise Lines

3655 NW 87th AVE

Miami, FL 33178-2428

[Dreamin' Carribean]

GREAT idea--it sounds like thats exactly what we all need to do to get some action; we just need to keep working on it.....

[prekteacher904]

GREAT idea--it sounds like thats exactly what we all need to do to get some action; we just need to keep working on it.....

 

Carnival's latest offer from thier PR people is a $150 shipboard credit on our next cruise. LOL. What are these people thinking? What makes them thinkk that I am really standing in line waiting to sign up for another Cruise with them.

We have not only been advised to write to Mikey Arison and Bob Dickinson at Carnival, but told we should contact the Attorney General of the State of Florida. His name is Charlie Crisp(?) in Tallahasee.

[kujobie]

Crist

[Carnival47]

@BIG DUCK

 

great point below you said...

I too was on this cruise and have a different take. With regards to the Pursers desk being rude - passangers where told repeatedly over the ships PA NOT to go to the Pursers desk because they had no additional information to offer -- Passangers did anyway.

 

you are totally right...carlo the cruise director told us all DO NOT go to the pursers desk.....no further info is known. well let me add considering NO ONE was told about the Carnival Guarantee unless you went to the pursers desk how would anyone have known..regardless if you wanted to take advantage of it or not??

all i know is on deck 3 they should have had a boxing ring bell and a referee because i tell you i am surprised no one was knocked out. at every event or show on board there would be the frustrated guest who would stand up and yell and curse carlo about the lies that were being told and the smoke and mirror show being displayed by the cruise line itself...to me may have been the best show onboard.

reagrdless of the situation..the problem is not the missed ports but rather the misreprensentation by CARNIVAL in regards to the entire situation....:mad:

 

 

[prekteacher904]

Crist

 

Thanks for the correction on the Attorney General in Florida!!!!

Charlie Crist!

 

For those of in New York, remember Eliott Spitzer. From what I understand the AG in Conn. is already working on this.

 

So all of you out there, on this Cruise, do not forgot about writing your Attorney General in your home state too.

[MrPete]

If I'm getting visions of a lynch mob on an internet message board, I can only imagine what it was like on that ship.

 

Who held the torches?

 

As you may think this only happened to this sailing, mechanical breakdown does ocur from time to time.

 

What has been the results of those unhappy passengers? Anyone out there?

[prekteacher904]

If I'm getting visions of a lynch mob on an internet message board, I can only imagine what it was like on that ship.

 

Who held the torches?

 

As you may think this only happened to this sailing, mechanical breakdown does ocur from time to time.

 

What has been the results of those unhappy passengers? Anyone out there?

 

The only lynch mob are those determined to tell us that we are wrong that what happened on this cruise is all in our minds.. You were not on this trip.

We all understood about the mechancial breakkdown, Carnival did fulfill their contract to us by getting us to the first port. The controversey comes in when a select few were allowed to disembark at Nassau they got to go home and get a 5 day refund. Then they release an announcement to the press that said we were all offered this offer, and everyone else decided to stay.

Are you following this? We were never given a choice. After the announcement from Carlos stating we woulld get $100 shipboard credit, we were told, not to go to the pursers desk. Which everyone ignored, and those asking why they were not given the option to get off, and many were insistent, the answer was they could not get airflight for 3000 people. When asked why they selected a few, there was no answer from them.

Can you follow this. WE ARE NOT TALKING ABOUT MECHANICAL BREAKDOWN, WE UNDERSTOOD THAT. It is what transpired after.This was not an unruly mob on the ship as a few select people are trying to make it out to be. In fact I saw no unruly people. But believe it or not Carnival made some mistakes that should be looked into.

Do you happen to work for Carnival?