shaq Posted January 19, 2011 #1 Share Posted January 19, 2011 I sent an email to Captain's Club last Sunday, doeas anyone know how long does it take to receive an answer? I want my answer in writing because I get different answers everytime I call them. My question has to deal with Flexfare. Thanks for any help I can receive. Link to comment Share on other sites More sharing options...
Freecall Posted January 19, 2011 #2 Share Posted January 19, 2011 It used to be less than 24 hours but now can be over a week. The only good thing is that they do eventually respond. . Link to comment Share on other sites More sharing options...
masonpips Posted January 19, 2011 #3 Share Posted January 19, 2011 I had submitted issues with their website (shocking I know!) and it took about 3 days. In the meantime I had called them and the person on the phone told me to "wait" as I was a new member. Once I got the email I was told to call them because my problem couldn't be addressed over the phone (issue w/name/birthday not matching info, all because of one space extra, found after THREE phonecalls and 2 email exchanges). So, don't be surprised if you get a "please call us to discuss" note. Good luck Link to comment Share on other sites More sharing options...
hildacloake Posted January 21, 2011 #4 Share Posted January 21, 2011 It took 3 days for me to get a response back from them just a couple of hours ago. May be because I had a simpler question :confused: Link to comment Share on other sites More sharing options...
candbgirl Posted January 21, 2011 #5 Share Posted January 21, 2011 I had an issue and I called them and got the answer and that was that. Later I still had some uneasy feelings and I called back and sked for it in writing. They emailed me with the info before I got of the phone. It takes a very long time to get a reply by email. Link to comment Share on other sites More sharing options...
CruisinCadie Posted January 21, 2011 #6 Share Posted January 21, 2011 I emailed them last Saturday, and had a reply Monday saying they had received my question and it would take 3-5 working days to get a response. I got my answer yesterday (Thursday). Pretty good response time. Kathy Link to comment Share on other sites More sharing options...
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