annie22 Posted March 27, 2011 #1 Share Posted March 27, 2011 I have been trying to get a hold of someone at Misty Bay Lodge for about 3 weeks. I have sent several emails to a number of different individuals, but have yet to receive any responses. Has anyone had any recent contact with them? Thanks Annie22 Link to comment Share on other sites More sharing options...
jeniferlyn Posted March 27, 2011 #2 Share Posted March 27, 2011 I just booked a trip with Hope last week. I emailed them and had a response within the hour. I called her and she promptly returned my phone call. She has been extremely nice and helpful trying to arrange a bear trip for us. They are picking us at the dock following our whale watching trip. I emailed her at danhopester@gmail.com, I don't know if that is the same address that you have. Link to comment Share on other sites More sharing options...
Assateague Island Princes Posted March 27, 2011 #3 Share Posted March 27, 2011 I too have been able to contact Hope and make our arrangements for the whale watch we've got booked. I had sent them an initial email back in January and Hope responded the next day with a long, informative email about all the excursions they offer - whale watch, bear search, and Hoonah highlights. We weren't prepared to book at that time so I didn't respond. BUT on Valentine's Day evening, as I was on Cruise Critic reading a question about Misty Bay Lodge - my phone rang, caller ID showed an Alaska phone number (imagine the Twilight Zone music playing in my head..;).) and it was Hope's husband Dan, following up on her initial email to me. Great customer service!!! I do believe one of the email addresses on their website is no longer in use, which may be the problem you are experiencing. My niece had emailed her deposit information to an email address she found on the website and never heard back from Hope. I then sent mine to the email address of danhopester@gmail.com, and got an immediate response. I also then called her and we firmed up our plans - the phone number I used is 907-723-9452. Really nice folks, and we're so looking forward to our whale watch with them. Good luck - keep tryin'! Link to comment Share on other sites More sharing options...
annie22 Posted March 28, 2011 Author #4 Share Posted March 28, 2011 thanks for the prompt replies, I will try the new email addresses. Annie22 Link to comment Share on other sites More sharing options...
texasmomoftwo Posted March 29, 2011 #5 Share Posted March 29, 2011 It is 10:30pm CST on Monday night. Just called them and they answered on the second ring. Link to comment Share on other sites More sharing options...
Assateague Island Princes Posted March 29, 2011 #6 Share Posted March 29, 2011 Great news! Glad you were able to reach them. So have you booked - whale watch, bear search or both??;) Link to comment Share on other sites More sharing options...
Sun 4-ever Posted March 29, 2011 #7 Share Posted March 29, 2011 Hope at Misty Bay Lodge was so nice when I spoke with her to book our upcoming whale watch. She spent about 30 minutes on the phone with me answering questions and not all of them pertaining to the tour. In saying that though EVERYONE I have spoken to in Alaska has been soooooooo nice. :) Link to comment Share on other sites More sharing options...
annie22 Posted March 29, 2011 Author #8 Share Posted March 29, 2011 Have booked whale watching through Hope at Misty Bay. Thanks for everyone's help. Annie22 :) Link to comment Share on other sites More sharing options...
Sun 4-ever Posted March 29, 2011 #9 Share Posted March 29, 2011 Wasn't she just the nicest person to talk to?? Link to comment Share on other sites More sharing options...
Assateague Island Princes Posted March 30, 2011 #10 Share Posted March 30, 2011 Couldn't agree more! And Dan was just as nice! Looking forward to this whale watch in ISP to see how it compares with the awesome two trips we had w/Harv and Marv in Juneau! Link to comment Share on other sites More sharing options...
texasmomoftwo Posted March 31, 2011 #11 Share Posted March 31, 2011 I let them know that something was up with their email. You need to call them if you want to book. They are so nice. Hope (907) 723-9452. Link to comment Share on other sites More sharing options...
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