MsViola Posted April 9, 2013 #1 Share Posted April 9, 2013 [U][COLOR=red]MAKE SURE YOUR GIFT CARDS ARE VALID!!![/COLOR][/U] On 3-10-13, I orderd nearly $1500 worth of Carnival Gift Cards and gift tins, to give to employees for our upcoming company cruise. I received an email several days later saying there was a problem with my order (I already had the items) due to a computer problem. After talking to the representive, I was assured the problem was resolved and the cards were valid. Today, I get the bank statement and notice the charges are not on it. I call Carnival and the representative informed me that all of the cards had a [U][COLOR=red]ZERO [/COLOR][/U]balance! I was told that my only option was to re-do my entire order......that equals 12 cards with individualized messages! I kindly explained to the lady that the cards were supposed to be given out tomorrow at a luncheon and it would have been nice if they had contacted everyone about the problem. I'm so glad I found out now and not on the ship when people try to redeem them. Now I am stuck with giving out the E-cards. :( At least, they didn't charge me for the tins.......yet. :) Oh well, life happens......just wish Carnival had handled it better. Please check your cards! Happy Sailing!!! Link to comment Share on other sites More sharing options...
Mrs CruisinCritter Posted April 9, 2013 #2 Share Posted April 9, 2013 [FONT=Franklin Gothic Medium][SIZE=3][COLOR=indigo]The same thing happened to me when I ordered a gift card early in March. I sent a $200 e-card to someone and the hold showed up on my bank account as soon as I purchased it. I received a phone call almost two weeks later because they tried to use the gift card and they couldn't because it had a $0 balance despite them receiving the email showing it had $200 on it. I checked my bank account and sure enough the charge was missing. I was furious when I called the 800# and all they did was tell me to purchase another one. I'm very apprehensive about it now so I doubt I will buy any more. [/COLOR][/SIZE][/FONT] Link to comment Share on other sites More sharing options...
Megan_Strick Posted April 9, 2013 #3 Share Posted April 9, 2013 Are these the ecards or actual gift cards? I bought seven ecards and used for my cruise last week and had no problems. Sorry you guys did. That would suck. Link to comment Share on other sites More sharing options...
MsViola Posted April 9, 2013 Author #4 Share Posted April 9, 2013 [quote name='sthrnbll']Are these the ecards or actual gift cards? I bought seven ecards and used for my cruise last week and had no problems. Sorry you guys did. That would suck.[/quote] I had bought actual gift cards. The problem appears to have been fixed. Link to comment Share on other sites More sharing options...
MsViola Posted April 10, 2013 Author #5 Share Posted April 10, 2013 [quote name='Mrs CruisinCritter'][FONT=Franklin Gothic Medium][SIZE=3][COLOR=indigo]The same thing happened to me when I ordered a gift card early in March. I sent a $200 e-card to someone and the hold showed up on my bank account as soon as I purchased it. I received a phone call almost two weeks later because they tried to use the gift card and they couldn't because it had a $0 balance despite them receiving the email showing it had $200 on it. I checked my bank account and sure enough the charge was missing. I was furious when I called the 800# and all they did was tell me to purchase another one. I'm very apprehensive about it now so I doubt I will buy any more. [/COLOR][/SIZE][/FONT][/QUOTE] Wow! Not good. I hope the person who received the E-card was understanding. Link to comment Share on other sites More sharing options...
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