Thread to keep track of upsells

[joydisney]

email

1. Freedom - 6 days

2. 2 months

3. 2 people

4. OV deck 2 -mid ship

5. balcony forward deck 10 - $190

 

first email, we did not take it, then 2 weeks later another email.

We took it.

We have had a balcony once and DH did enjoy it.

 

*have not learned how to edit the original yet!

[allison0523]

Here's another offer we had last Jan

1. Sensation 3 nt

2. 4-5 days before

3. 3 people

4. Inside GTY

5. Offer for Jr suite for $400, Owners suite for $1600

My husband wanted the owners suite but I didn't want to pay that much. We took the Jr Suite but found out the hard way that Jr Suites on the fantasy ships aren't that great. Had an awesome cruise nonetheless.

[ArkAlly]

1. Conquest - 7 days

2. about 4 days (I think)

3. 2 people

4. Inside mid-ship on deck 7

5. Balcony mid-ship on deck 8 for $400 total

 

I took it and we loved it!!! We're booked in a mid-ship balcony for our cruise in January on deck 7! Wondering if we might get a call....

 

OOPS! I just noticed I said $400.... it was $200 total...

[sprite.4]

Phone call today

1) Freedom 6-day

2) 10 days

3) 4 people in one cabin

4) 8D Veranda

5) Suite for "only" $200 - per person! :eek:

 

No thank you.

[iliveinletters]

We got an upsell email yesterday.

 

1) Breeze - 6 day

2) Email - 46 days

3) 2

4) Deluxe OV on Deck 2

5) Upsell to balcony for $240 total.

 

I looked and realized that I could upgrade myself for the same price so it was no real deal.

[Star1]

Here is my information:

 

Phone call:

Liberty Western Caribbean 7 days

2 days before cruise

3 adults

8C balcony mid ship Empress deck

Grand Suite mid deck Empress deck

$250PP total $750

 

I took it!!!!!!!!!!!!! I will never book a Grand Suite myself. Base price before tax and tip for 3 adults======$1987!!!!

Merry Christmas and a Happy Birthday to my husband!

[JCrewz]

Thanks to all of those who share such great information with fellow cruisers. Here is our upsell, which we accepted:

1) Phone call from CCL Cabin Sales Specialist three days before cruise out of Galveston on CCL Triumph.

2) Original booking made on a Casino Rate July 2013. Four people (insane? yes...used to it? yes) in an Ocean View Aft Cabin on Riviera (1st) Deck. Total Price: $924.00 for 4 day January 9, 2014 cruise.

3) Two offers:

a. Upgrade to 6th Deck Aft Balcony for $242.00 more; or

b. Upgrade to Ocean Suite for $432.00 more.

We chose the Ocean Suite. The Ocean Suite upgrade would have costs us about $1,050.00 more to book through Carnival....so more than a 50% discount to upgrade and more room. Not a steal, but reasonable value.

I don't know if this helped, but I told our PVP when we booked that we would love to hear of any discounted upgrades if they were available. He said he would note that on my account.

I was told I got the call because we had a four person room and this Ocean Suite accommodated four people.....and because this was our fourth cruise with Carnival. I highly suspect I got the call because I asked to be on the last minute upgrade list, if such a list exists.

It makes sense to me that, at the last minute, CCL would want to target people for upsell phone calls that have expressed an interest in discounted upgrades......targeted marketing when time is of the essence.

Lastly, I think if you are interested in an upgrade you need to be ready to act fast. Of course, the opportunities are limited and the offer may well be gone if you need to think about whether to accept it. I made the mistake of taking too long on a Holland America upgrade to a suite when we cruised to Alaska.

The email was released, called within minutes, three suites available when I called, all booked after I discussed the offer with the consultant for three or four minutes. I did not ask CCL if the offer could be held for an hour because I was ready to act.....but be prepared to act quickly.

There are probably better offers, but we were glad to get ours. I did not try to negotiate the offer. Best wishes to all of you for happy cruising.

[alymb03]

This was an offer to my mom but I did the booking so they called me and I passed on the info.

 

1) 8 days Carnival Splendor

2) 9 days before sailing

3) 2 people

4) Booked a military guaranteed. Got 8D Balcony on Empress

5) Offered an Ocean Suite on Empress for $199 a person

 

They did not take it bc they were already happy with their room. They received a free upgrade at check in on our 2005 cruise while also under military rate. Just food for thought.

[Georgiagolfer]

Thanks to all of those who share such great information with fellow cruisers. Here is our upsell, which we accepted:

1) Phone call from CCL Cabin Sales Specialist three days before cruise out of Galveston on CCL Triumph.

2) Original booking made on a Casino Rate July 2013. Four people (insane? yes...used to it? yes) in an Ocean View Aft Cabin on Riviera (1st) Deck. Total Price: $924.00 for 4 day January 9, 2014 cruise.

3) Two offers:

a. Upgrade to 6th Deck Aft Balcony for $242.00 more; or

b. Upgrade to Ocean Suite for $432.00 more.

We chose the Ocean Suite. The Ocean Suite upgrade would have costs us about $1,050.00 more to book through Carnival....so more than a 50% discount to upgrade and more room. Not a steal, but reasonable value.

I don't know if this helped, but I told our PVP when we booked that we would love to hear of any discounted upgrades if they were available. He said he would note that on my account.

I was told I got the call because we had a four person room and this Ocean Suite accommodated four people.....and because this was our fourth cruise with Carnival. I highly suspect I got the call because I asked to be on the last minute upgrade list, if such a list exists.

It makes sense to me that, at the last minute, CCL would want to target people for upsell phone calls that have expressed an interest in discounted upgrades......targeted marketing when time is of the essence.

Lastly, I think if you are interested in an upgrade you need to be ready to act fast. Of course, the opportunities are limited and the offer may well be gone if you need to think about whether to accept it. I made the mistake of taking too long on a Holland America upgrade to a suite when we cruised to Alaska.

The email was released, called within minutes, three suites available when I called, all booked after I discussed the offer with the consultant for three or four minutes. I did not ask CCL if the offer could be held for an hour because I was ready to act.....but be prepared to act quickly.

There are probably better offers, but we were glad to get ours. I did not try to negotiate the offer. Best wishes to all of you for happy cruising.

 

I will debunk your theory just a little. Have used the same PVP for the last 8 years. He knows we may be interested in upgrades/upsells. We have booked rooms from OV to OS. Never received an upsell or upgrade offer from CCL.

[Georgiagolfer]

To the OP: Although we have never had 1 of these offers, thanks for starting the thread. With all of the offers people are getting, maybe there is still a chance DW and I will receive an offer 1 day.:D

[grumplin]

Has anyone gotten an upsell call when you have two rooms booked?

[jimboridesmtb]

Phone call - 7 days prior

1) Splendor

2) 8 day

3) 2 people

4) aft balcony 7th floor

5) offered the grande suite $800. more

Declined

 

Phone call - 5 days prior

1) Valor

2) 7 day

3) 3 people

4) spa deck balcony

5) offered an ocean suite deck 7 mid ship $600. more

Declined

[winkshouse]

1. Pride - 7 days

2. Email 47 days before

3. 2 adults

4. 7A obstructed balcony on deck 5

5. 8K. On deck 8. $40 for cabin ...... I booked it!

This was the first time we booked an obstructed view, and I was having doubts about it, so I was thrilled to get the email!:D

[JCrewz]

I will debunk your theory just a little. Have used the same PVP for the last 8 years. He knows we may be interested in upgrades/upsells. We have booked rooms from OV to OS. Never received an upsell or upgrade offer from CCL.

 

Wow.....I thought I used up all my luck 9 years ago when my wife agreed to marry me.

[Georgiagolfer]

Wow.....I thought I used up all my luck 9 years ago when my wife agreed to marry me.

 

Well, my DW agreed 47 years ago (June) to marry me, so I would consider myself the lucky one. All I'm saying is although our PVP knows of our interest in upgrade/upsell, never received a call or Email, so not sure a list even exists.

[kamac56]

I have three rooms booked, one inside, one balcony and one vista suite. Only offer so far is the inside.

 

 

 

1-Legend 7 day

2-e-mail 53 days prior

3-2 adults

4-4b interior on deck 4

5-4K French door deck 4 20.00 each total 40.00

 

Booked it!

Edited January 8, 2014 by kamac56

[hunnibee72]

Phone call 32 days prior... (we only booked 60 days out)

1. 8 day Splendor

2. 32 days out

3. 4 adults in one cabin

4. 4c on deck 2

5. offered 2 4e cabins on deck 7

Price $240 total.

We scooped that right up!!

Still have 12 days till sailing, maybe we'll get another call....LOL :rolleyes: Won't be holding my breath though!

[JKCamara]

1- Glory 2 day

2- Phone call 1 day prior to sailing

3- 2 adults

4- 4C interior on deck 2

5- Upgrade was for a 9C premium aft vista balcony on deck 6 for $150 total

 

We could not pass this up. It was SOOO worth it. It was the most amazing room (and balcony) we have had to date!

Edited January 8, 2014 by JKCamara

[jetexpress]

1) Glory. 7 night Western.

2) 10 days before sailing.

3) 2 people

4) Category 8F. Panorama Deck.

5) Were offered upgrade to ocean suite for $420.

 

Declined...

 

 

Sent using the Cruise Critic forums app

[OntarioTraveller]

Valor, February, 2013

Called about 5 days before sailing

Had booked 4J on deck 10

Offered aft balcony on deck 8

for $360 total

 

Declined as we wanted to keep costs down.

It was a very port intensive cruise so it wouldn't have been worth it to us.

We enjoyed the 4J!

Wow, it appears they are often wanting to upsell the suites. ....

[cruisedogs2000]

Magic 7 days

Email 45+ days

2

Inside

Deluxe Oceanview $70 total

Accepted offer

[Georgiagolfer]

Magic 7 days

Email 45+ days

2

Inside

Deluxe Oceanview $70 total

Accepted offer

 

For $35 pp, that is a good price, and definitely (IMO) worth the $$. The deluxe OV gives you 220 sq. ft. vs. 185 sq. ft. in an Inside, plus you get 2 bathrooms.

[jjdshoe]

One upsell and 2 upgrades

 

1) 7 days Carnival Conquest April 2013

2) 2 weeks before sailing

3) 3 people

4) Booked a military Inside guaranteed.

5) Offered an Aft Balcony for $530 Total

 

1) 7 days Carnival Pride April 2011

2) 1 days before sailing

3) 3 people

4) Booked a military Inside guaranteed. Got Ocean View

 

1) 5 days Carnival Fantasy April 2007

2) 5 days before sailing

3) 4 people

4) Booked a military Inside guaranteed. Got Ocean View

[ManyMore]

I have 19 sailing with Carnival and never once got an upsell call lol. Remember the days of the free upgrades? if those first people didn't accept the UPSELL maybe they would still be around? so sad lol :rolleyes:

[afd492]

1. Liberty 7day 2/1/14

2. 8 days before cruise

3. 4

4. 4b interior Main deck

5. 8C Balcony Veranda! FREE UPGRADE!!

 

THE UPGRADE FAIRY DOES EXIST! :D