koromo1 Posted February 13, 2014 #1 Share Posted February 13, 2014 Just received my e-ticket through the post will a note on the front stating 'we could not contact you at your e-mail address' ....... Funny they managed to send the booking confirmation to it and also the booking amendment as well nothing has changed. Also quoted in the small print in say only 5 kg of hand luggage on the tickets, they are still having problems with that as quoted in the latest brochure 7 kg. I will have to take a photo copy with me in case I get a jobs worth. We had one last year in July at Manchester airport over my handbag. Glad that the board is back up again, not been able to get on it for a couple of days. Link to comment Share on other sites More sharing options...
hall4me Posted February 13, 2014 #2 Share Posted February 13, 2014 Just received my e-ticket through the post will a note on the front stating 'we could not contact you at your e-mail address' ....... Funny they managed to send the booking confirmation to it and also the booking amendment as well nothing has changed. Also quoted in the small print in say only 5 kg of hand luggage on the tickets, they are still having problems with that as quoted in the latest brochure 7 kg. I will have to take a photo copy with me in case I get a jobs worth. We had one last year in July at Manchester airport over my handbag. Glad that the board is back up again, not been able to get on it for a couple of days. whats your date for going on cruise you said you had your e-ticket just wondering how far in advance they sent it cheers keith Link to comment Share on other sites More sharing options...
WeeCountyMan Posted February 14, 2014 #3 Share Posted February 14, 2014 Just received my e-ticket through the post will a note on the front stating 'we could not contact you at your e-mail address' ....... Funny they managed to send the booking confirmation to it and also the booking amendment as well nothing has changed. Also quoted in the small print in say only 5 kg of hand luggage on the tickets, they are still having problems with that as quoted in the latest brochure 7 kg. I will have to take a photo copy with me in case I get a jobs worth. We had one last year in July at Manchester airport over my handbag. Glad that the board is back up again, not been able to get on it for a couple of days. Luggage allowances seems to be a challenge for some Thomsons staff and representatives. As another member said in reply to a posting of mine a couple of weeks ago - the left hand at Thomsons doesn't know what the right hand is doing. For example. I recently received a £40 voucher after gross confusion over in flight meals on a return flight from a cruise. The TA told me there were none, however the booking confirmation from Thomsons had it included although these have been discontinued on short/medium haul flights for a few years. More recently I have received conflicting or confusing small print details in their various email offers reference credit / debit card payments. I'm sure there a lots more examples out there. Link to comment Share on other sites More sharing options...
pat preston Posted February 14, 2014 #4 Share Posted February 14, 2014 When are u going and were we cruise on 23 march and we have not got ours yet and my brochure stats 7 kilo hand luggage Sent from my iPad using Forums mobile app Link to comment Share on other sites More sharing options...
WeeCountyMan Posted February 14, 2014 #5 Share Posted February 14, 2014 (edited) When are u going and were we cruise on 23 march and we have not got ours yet and my brochure stats 7 kilo hand luggage Sent from my iPad using Forums mobile app The confusion is down to Thomsons having different levels of hand baggage weight allowances depending on which type of holiday, or if it's cruise you've booked. For hand luggage cruise passengers are allowed 7kg, hotel based customers are 5kg as default setting - except where it's one of their perceived "upmarket" accommodation bookings where is 7kg for hand baggage, and usually 20kg (or even 23kg) for main luggage. That's if I've read and understood the small print in their brochures - which some of their staff don't seem to do !!! Edited February 14, 2014 by WeeCountyMan Link to comment Share on other sites More sharing options...
pat preston Posted February 14, 2014 #6 Share Posted February 14, 2014 Thank you for the information we are going on a cruise so it will be 7 kilos .we have not yet received are e tickets yet fingers crossed my be next week Sent from my iPad using Forums mobile app Link to comment Share on other sites More sharing options...
grab1 Posted February 14, 2014 #7 Share Posted February 14, 2014 Just received my e-ticket through the post will a note on the front stating 'we could not contact you at your e-mail address' ....... Funny they managed to send the booking confirmation to it and also the booking amendment as well nothing has changed. Also quoted in the small print in say only 5 kg of hand luggage on the tickets, they are still having problems with that as quoted in the latest brochure 7 kg. I will have to take a photo copy with me in case I get a jobs worth. We had one last year in July at Manchester airport over my handbag. Glad that the board is back up again, not been able to get on it for a couple of days. SNAP! Exactly what I got yesterday and an email saying thank you for choosing thomson for your booking lol Bob:D Link to comment Share on other sites More sharing options...
CRUISIN LINDA Posted February 14, 2014 #8 Share Posted February 14, 2014 (edited) We've got 22 kg of hold luggage and 10kg of hand luggage on Fred next week :eek::D:D Edited February 14, 2014 by CRUISIN LINDA Link to comment Share on other sites More sharing options...
grab1 Posted February 14, 2014 #9 Share Posted February 14, 2014 We've got 22 kg of hold luggage and 10kg of hand luggage on Fred next week :eek::D:D Linda are you flying out or going from uk? Bob Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
GLYNAGP Posted February 14, 2014 #10 Share Posted February 14, 2014 When are u going and were we cruise on 23 march and we have not got ours yet and my brochure stats 7 kilo hand luggage Sent from my iPad using Forums mobile app We are departing 20 march and got eticket last week. No flight we are joining ship in Malaga Glyn Link to comment Share on other sites More sharing options...
koromo1 Posted February 15, 2014 Author #11 Share Posted February 15, 2014 We are travelling from Manchester on 14 March to join the ship in Tenerife for two weeks cruise. Sue Link to comment Share on other sites More sharing options...
pat preston Posted February 15, 2014 #12 Share Posted February 15, 2014 We are going to the carribean on the dream we went 5 years ago on the Sea princess se how Thopsons compare Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
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